RESOLVED – RTS available (03/13/2017 @ 09:37 AM CDT)

 

Good morning,

 

The RTS system is now available.  Please reboot all workstations before processing transactions in RTS.  If you experience any new issues with RTS please contact the service desk.

 

The statewide ticket for this issue is: 110834

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Tax Assessor-Collectors
RESOLVED – RTS available (03/13/2017 @ 09:37 AM CDT)

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Initial Notification (3/13/2017 @ 8:30 AM CDT) – RTS unavailable

Good morning,

 

The RTS system is currently experiencing technical difficulties.  Support staff are working to identify and resolve the issue.  An update will sent by 9:30 AM this morning (03/13/2017) or as more information becomes available.

 

The statewide ticket for this issue is: 110834

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Initial Notification (3/13/2017 @ 8:30 AM CDT) – RTS unavailable

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification (3/13/2017 @ 8:30 AM CDT) – RTS unavailable

COMPLETE: TxDMV Scheduled Maintenance (03/09/2017 @ 11:25 PM)

 

Good morning,

The Registration and Titling System (RTS) maintenance was completed as of 11:25 PM CDT yesterday evening (03/09/2017).  Please continue normal operations.  If you experience new issues, please contact the Service Desk.

If you have questions about this maintenance or would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1).  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
COMPLETE: TxDMV Scheduled Maintenance (03/09/2017 @ 11:25 PM)

Posted in Tax Assessor-Collectors | Comments Off on COMPLETE: TxDMV Scheduled Maintenance (03/09/2017 @ 11:25 PM)

TxDMV Scheduled Maintenance Notification (03/09/2017)

 

Good afternoon,

 

After business hours on Thursday, March 9, 2017, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance on the Registration and Titling System (RTS).  This maintenance will include updates to the International Registration Plan (IRP) and will not impact county users.

 

If you have questions about this maintenance or would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1).  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
TxDMV Scheduled Maintenance Notification (03/09/2017)

Posted in Tax Assessor-Collectors | Comments Off on TxDMV Scheduled Maintenance Notification (03/09/2017)

COGNOS reports available (03/03/2017 @ 08:00 AM CDT)

 

Good morning,

 

Data is available for the County Road and Bridge Fee (CRBF) and Inventory Transaction reports up to Wednesday, March 1, 2017.  If you experience new issues with COGNOS please contact the Service Desk. 

 

The statewide ticket for this issue is: 109286

  

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience the additional delay may cause to you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Tax Assessor-Collectors
COGNOS reports available (03/03/2017 @ 08:00 AM CDT)

Posted in Tax Assessor-Collectors | Comments Off on COGNOS reports available (03/03/2017 @ 08:00 AM CDT)

UPDATE: COGNOS reports (03/02/2017 @ 2:15 PM CDT)

Good afternoon,

 

Batch processing on Wednesday night (3/1/2017) encountered errors that prevented data from being available to three reports.  The Week to Date report completed processing before noon today (3/2/2017) but unfortunately the other two are not complete at this time.  The County Road and Bridge Fund (CRBF) and Inventory Transaction reports will not be available until later this evening.  The Department of Motor Vehicles recognizes the inconvenience to your organization and our mutual customers, and sincerely apologizes for the delay. A notification will be sent once the CRBF and Inventory Transaction reports are available.

 

The statewide ticket for this issue is: 109286   

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
UPDATE: COGNOS reports (03/02/2017 @ 2:15 PM CDT)

Posted in Tax Assessor-Collectors | Comments Off on UPDATE: COGNOS reports (03/02/2017 @ 2:15 PM CDT)

UPDATE: COGNOS reports (03/02/2017 @ 12:00 PM CDT)

Good afternoon,

 

The Week to Date report is currently available.  However, the County Road and Bridge Fee (CRBF) and Inventory Transaction reports will not be available until approximately 2:00 PM CDT this afternoon (03/02/2017).  A notification will be sent once the CRBF and Inventory Transaction reports are available.

 

The statewide ticket for this issue is: 109286   

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
UPDATE: COGNOS reports (03/02/2017 @ 12:00 PM CDT)

Posted in Tax Assessor-Collectors | Comments Off on UPDATE: COGNOS reports (03/02/2017 @ 12:00 PM CDT)

INITIAL NOTIFICATION: Three Cognos reports delayed (3/2/2017 @ 7:45 AM CDT)

 

Good morning,

 

A delay with nightly batch processing has caused the Week to Date, County Road and Bridge Fee (CRBF), and Inventory Transaction reports to be delayed.  The expected availability of these three Cognos reports is no later than noon today (3/2/2017).  All other Cognos reports are available at this time. A notification will be sent once the Week to Date, CRBF, and Inventory Transaction reports are available. 

 

The statewide ticket for this issue is: 109286

  

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
INITIAL NOTIFICATION: Three Cognos reports delayed (3/2/2017 @ 7:45 AM CDT)

Posted in Tax Assessor-Collectors | Comments Off on INITIAL NOTIFICATION: Three Cognos reports delayed (3/2/2017 @ 7:45 AM CDT)

Maintenance Complete: webDEALER available (03/01/2017 12:35 PM CDT)

Good afternoon,

 

The webDEALER system maintenance was completed as of 12:35 PM CDT this afternoon (03/01/2017).  Please continue normal dealer operations.  If you experience any new issues with the webDEALER system please contact the Service Desk.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Maintenance Complete: webDEALER available (03/01/2017 12:35 PM CDT)

Posted in Tax Assessor-Collectors | Comments Off on Maintenance Complete: webDEALER available (03/01/2017 12:35 PM CDT)

Unplanned eTAG system maintenance (3/1/2017 12:30 PM CDT)

Good afternoon,

 

An issue has been identified with the eTAG system which prevents a limited number of users from logging in due to incorrect expired license status.  The system will undergo brief unplanned maintenance at 12:30 PM CDT this afternoon (3/1/2017). An outage will not be required and no impact is expected for users already logged into the system. Expected duration of the maintenance is 15 minutes.  A follow up message will be sent when the maintenance is complete. 

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Unplanned eTAG system maintenance (3/1/2017 12:30 PM CDT)

Posted in Dealers and Manufacturers | Comments Off on Unplanned eTAG system maintenance (3/1/2017 12:30 PM CDT)

Maintenance Complete: eTAG available (02/28/2017 9:12 AM CDT)

 

Good morning,

 

The eTAG system maintenance was completed as of 9:02 AM CDT this morning (3/01/2017).  Please resume normal dealer operations.  If you experience any new issues with the eTAG system please contact the Service Desk.

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Maintenance Complete: eTAG available (02/28/2017 9:12 AM CDT)

Posted in Dealers and Manufacturers | Comments Off on Maintenance Complete: eTAG available (02/28/2017 9:12 AM CDT)

Unplanned system maintenance: eTAG unavailable (3/1/2017 9:00 AM CDT)

Good morning,

 

The eTAG system will undergo brief unplanned maintenance at 9:00 AM CDT this morning (3/1/2017).  Expected duration is less than one minute. Users may or may not experience a brief interruption in connectivity.  A follow up message will be sent when the maintenance is complete. 

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Unplanned system maintenance: eTAG unavailable (3/1/2017 9:00 AM CDT)

Posted in Dealers and Manufacturers | Comments Off on Unplanned system maintenance: eTAG unavailable (3/1/2017 9:00 AM CDT)

Maintenance Complete: webDEALER available (02/28/2017 9:25 AM CDT)

Good morning,

 

The webDEALER system maintenance was completed as of 9:25 AM CDT this morning (2/28/2017).  Please resume normal dealer operations.  If you experience any new issues with the webDEALER system please contact the Service Desk.

 

Statewide Ticket #: 108742

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Maintenance Complete: webDEALER available (02/28/2017 9:25 AM CDT)

Posted in Tax Assessor-Collectors | Comments Off on Maintenance Complete: webDEALER available (02/28/2017 9:25 AM CDT)

Unplanned system maintenance: webDEALER unavailable (2/28/2017 9:05 AM CDT)

Good morning,

 

An issue has been identified with the webDEALER system that prevents a limited number of users from logging in.  The resolution requires unplanned maintenance starting at 9:05 AM CDT this morning (2/28/2017). The expected duration of the outage is fifteen (15) minutes. A follow up message will be sent when the maintenance is complete. 

 

Statewide Ticket #: 108742

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Unplanned system maintenance: webDEALER unavailable (2/28/2017 9:05 AM CDT)

Posted in Tax Assessor-Collectors | Comments Off on Unplanned system maintenance: webDEALER unavailable (2/28/2017 9:05 AM CDT)

Unplanned system maintenance: eTAG unavailable (2/27/2017 7:30 PM CDT)

Good afternoon,

 

The eTAG system will undergo unplanned maintenance which requires an outage starting at 7:30 PM CDT today (2/27/2017). The expected duration of the outage is fifteen (15) minutes. A follow up message will be sent when the maintenance is complete. 

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Unplanned system maintenance: eTAG unavailable (2/27/2017 7:30 PM CDT)

Posted in Dealers and Manufacturers | Comments Off on Unplanned system maintenance: eTAG unavailable (2/27/2017 7:30 PM CDT)

TxDMV Board Meeting – March 2

 

 

 

The Texas Department of Motor Vehicles (TxDMV) board has scheduled the following meeting for the month of March:

Board Meeting 
Thursday, March 2, 2017 – 8 a.m. 
4000 Jackson Avenue, Austin – Lone Star Room

TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

 


Source: News and Information
TxDMV Board Meeting – March 2

Posted in News and Information | Comments Off on TxDMV Board Meeting – March 2

Maintenance Complete: eTAG available (2/26/2017 3:00 PM)

 

Good afternoon,

 

The eTAG system maintenance was completed as of 3:00 PM CDT this afternoon (2/26/2017).  Please resume normal dealer operations.  If you experience any new issues with the eTAG system please contact the Service Desk.

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Maintenance Complete: eTAG available (2/26/2017 3:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Maintenance Complete: eTAG available (2/26/2017 3:00 PM)

System Maintenance: eTAG unavailable (2/26/2017 2:45 PM)

Good afternoon,

 

The eTAG system will undergo maintenance which requires an outage starting at 2:45 PM CDT today (2/26/2017). The expected duration of the outage is fifteen (15) minutes. A follow up message will be sent when the maintenance is complete. 

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
System Maintenance: eTAG unavailable (2/26/2017 2:45 PM)

Posted in Dealers and Manufacturers | Comments Off on System Maintenance: eTAG unavailable (2/26/2017 2:45 PM)

COMPLETE: eTAG available (2/26/2017 10:10 AM)

 

Good morning,

 

The eTAG system maintenance was completed as of 10:00 AM CDT this morning (2/26/2017).  Please resume normal dealer operations.  If you experience any new issues with the eTAG system please contact the Service Desk.

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
COMPLETE: eTAG available (2/26/2017 10:10 AM)

Posted in Dealers and Manufacturers | Comments Off on COMPLETE: eTAG available (2/26/2017 10:10 AM)

Initial Notification: eTAG unavailable (2/26/2017 8:25 AM)

Good morning,

 

The eTAG system is currently unavailable due to system maintenance.  A follow up message will be sent when the maintenance is complete. 

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Initial Notification: eTAG unavailable (2/26/2017 8:25 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eTAG unavailable (2/26/2017 8:25 AM)

RESOLVED: eTAG system available (02/23/2017 @ 4:00 PM)

 

Good afternoon,

 

The eTags system was briefly unavailable between 3:28 p.m. and 3:48 p.m. today (2/23/2017).  If you experience new issues with the eTAG system please contact the service desk.

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

The statewide ticket for this issue is: 108230

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Dealers and Manufacturers
RESOLVED: eTAG system available (02/23/2017 @ 4:00 PM)

Posted in Dealers and Manufacturers | Comments Off on RESOLVED: eTAG system available (02/23/2017 @ 4:00 PM)

Revised Buyer's Guide

  

    FTC Changes to Used Car Buyers Guide

The Used Car Rule, formally known as the Used Motor Vehicle Trade Regulation Rule, 16 CFR Part 455, has been in effect since 1985. It requires car dealers to display a window sticker, known as a Buyers Guide, on the used cars they offer for sale. The Buyers Guide discloses whether the dealer offers a warranty and, if so, its terms and conditions, including the duration of the coverage, the percentage of total repair costs the dealer will pay, and which vehicle systems the warranty covers. In states that do not permit sales of used cars “as is,” or without warranties, dealers must display an alternative version of the Buyers Guide.

On November 18, 2016, the FTC published its final rule amending the Used Car Rule. This brought to an end a nearly nine year review of the rule. Until the recent revisions the Buyers Guide had not be amended or updated from its original version. The amended rule became effective on January 27, 2017.

In December 2012, after review of the Used Car Rule and consideration of comments it received, the FTC issued a notice of proposed rulemaking to amend the used car rule. The FTC proposed to include a statement on the Buyers Guide advising consumers about the availability of vehicle history reports and directing consumers to an FTC website for additional information about the reports. The proposed rule also would have changed how “As Is” sales are described on the Buyers Guide, and added a Spanish language statement to the Buyers Guide advising Spanish-speaking consumers to ask for a Spanish language version of the Buyers Guide.

The Final Rule adopts the FTC’s initial proposal regarding vehicle history reports. The Final Rule also adds a statement to the Buyers Guide encouraging consumers to seek vehicle history information and directing consumers to an FTC website for more information. In addition, the Buyers Guide now includes a statement directing consumers to check for open safety recalls by visiting safecar.gov.

The FTC also revised the “As Is” statement by adopting the following language:

AS IS – NO DEALER WARRANTY

THE DEALER DOES NOT PROVIDE ANY WARRANTY FOR ANY REPARIS AFTER SALE.

This change to the “As Is” language, as well as a change to add boxes to the front of the Buyers Guide where dealers can disclose manufacturer and other non-dealer warranties, clarifies that though the dealer gives no warranties and is not liable for repairs when it sells a vehicle “As Is”, the vehicle still may be covered by third party warranties.

The FTC also revised the “Implied Warranties Only” disclosure for jurisdictions that prohibit “As Is” sales, and revised the Buyers Guide to include the Spanish language notice advising Spanish-speakers to ask for a Spanish version of the Buyers Guide. Air bags and catalytic converters were also added to the list of major defects that may occur in used vehicles listed on the back of the Buyers Guide.

Further, the FTC also provided updated versions of the Buyers Guide in the Final Rule, which incorporate the changes to the Used Car Rule. The Final Rule permits dealers to use their existing stock of the “old” version of the Buyers Guide until January 27, 2018, though dealers can begin using the new versions before that date. As of January 27, 2018, however, dealers must use the updated versions of the Buyers Guide that the FTC published in its Final Rule.

The January 27, 2017 amendments dealers need to understand include:

  • Changing the description of an “As Is” sale.
  • Placing boxes on the face of the Buyers Guide that dealers can check to indicate whether a vehicle is covered by a third-party warranty and whether a service contract might be available.
  • Providing a box dealers can check to indicate an unexpired manufacturer’s warranty applies.
  • Adding air bags and catalytic converters to the Buyers Guide’s list of major defects that can occur in used vehicles.
  • Adding a statement that directs consumers to obtain a vehicle history report and to check for open recalls. The statement also instructs consumers to visit ftc.gov/usedcars for information on how to obtain a vehicle history report and to visit safercar.gov to check for open safety recalls.
  • Adding a statement in Spanish to the English-language Buyers Guide and advising Spanish-speaking consumers to ask for the Buyers Guide in Spanish if the dealer is conducting the sale in Spanish.
  • Providing a Spanish translation of the statement dealers can use to obtain a consumer’s acknowledgement of receipt of the Buyers Guide.
  • The amended rule allows dealers to use their remaining stock of Buyers Guides for one year after its effective date.
  • Used vehicle dealers can get more information from the FTC’s “Dealer’s Guide to the Used Car Rule,” which is available at www.ftc.gov/tips-advice/business-center/guidance/dealers-guide-used-car-rule.
  • Fillable versions of the Buyers Guide in English and Spanish are available at FTC.gov.

 

 

 

Source: Dealers and Manufacturers
Revised Buyer's Guide

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eLicensing: Online Submittal of Dealer Complaints (03/06/2017)

Good afternoon, 

On March 6, 2017 the Texas Department of Motor Vehicles (TxDMV) will deploy the new eLICENSING system. The eLICENSING system will allow Texas motor vehicle and salvage dealers to apply for, renew, or amend their licenses online. Dealers will also be able to check the status of their application at any time by logging into eLICENSING.

 

In addition to the motor vehicle and salvage dealer licensing benefits, eLICENSING will also allow for the online submittal of dealer complaints. Counties who currently submit the types of complaints listed below (either via spreadsheet or paper format) will be able to electronically submit complaints directly to TxDMV via eLICENSING.

 

Types of Complaints:

  • Motor Vehicle General – These complaints include a request for a site visit from a TxDMV investigator (to verify a dealership is closed), failure to transfer a title, or other complaints from the purchaser regarding a title.
  • Declaration/Monthly Reports – These complaints include failure to file an Initial, Monthly, or Annual declaration, or failure to sell at least five (5) vehicles in a tax year.

Beginning March 6, 2017, counties should submit complaints via eLICENSING by following the steps in the attached document.

 

The ‘Declaration and Monthly Reports’ complaint type will provide counties with the spreadsheets needed to list specific information about dealers who have failed to comply.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
eLicensing: Online Submittal of Dealer Complaints (03/06/2017)

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eView for Specialty License Plate Design

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles is previewing one new license plate, Eastern Star.  We offer you the opportunity to provide input on this new design.

Please visit us at the following link to provide your comments no later than 5:00 p.m., March 6, 2017.

http://www.txdmv.gov/motorists/license-plates/eview

The department will review and consider all input received.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
eView for Specialty License Plate Design

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Salvage Motor Vehicle Dealer Seminar in Abilene, Texas

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Dealer Training Update on March 15th, 2017, in Abilene, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Joel Curry, Special Projects Coordinator

Enforcement Division Texas Department of Motor Vehicles

JC

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Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Seminar in Abilene, Texas

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