NMVTIS Inquiry Report for Today (1/17/2019) is Not Available

Good morning,

 

The NMVTIS data file was not received from AAMVA for today, Thursday January 17, 2019.  As a result, there is no NMVTIS report available for today. 

 

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351.  Customer Service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

Customer Service

Texas Department of Motor Vehicles

(512) 465-3351

 

Source: Tax Assessor-Collectors
NMVTIS Inquiry Report for Today (1/17/2019) is Not Available

Posted in Tax Assessor-Collectors | Leave a comment

TxDMV Holiday Hours – MLK Day

In observance of Martin Luther King Jr. Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, Jan. 21, 2019, and the Oversize/Overweight Permits Office will be closed on Saturday, Jan. 19, 2019. 

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

 

Source: Motor Carriers
TxDMV Holiday Hours – MLK Day

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – MLK Day

Resolved: RTS issue (1/14/2019 @ 5:24 PM)

Good afternoon,

The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service representative.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS issue (1/14/2019 @ 5:24 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS issue (1/14/2019 @ 5:24 PM)

Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)

Good afternoon,

An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 6:00 PM today (1/14/2019) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)

Resolved: RTS issue (1/14/2019 @ 3:50 PM)

Good afternoon,

The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service representative.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS issue (1/14/2019 @ 3:50 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS issue (1/14/2019 @ 3:50 PM)

Initial Notification: RTS issue reported (1/14/2019 @ 3:31 PM)

Good afternoon,

An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (1/14/2019) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (1/14/2019 @ 3:31 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (1/14/2019 @ 3:31 PM)

Mover Training Seminar – Houston

Attention all Household Goods Motor Carriers:

We are pleased to announce our next Mover Training Seminar on February 5th, 2019, in Houston, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods motor carrier industry.

Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

SEATING IS LIMITED.   SIGN UP NOW!!!!

Thank you;

Luis Perez, Assistant Chief Investigator

Enforcement Division

Texas Department of Motor Vehicles

LP

Attachments

 

 

Source: Motor Carriers
Mover Training Seminar – Houston

Posted in Motor Carriers | Comments Off on Mover Training Seminar – Houston

Update to Correct Title Rejection Event for RTS 9.2.

Please review and distribute as appropriate.

As you are aware, the department implemented Registration and Title System (RTS) Release 9.2 on December 31, 2018. As part of this release, RTS requires entry of the last four digits of the document number when any Texas title type is selected as the ownership evidence.

A defect was identified impacting the Correct Title Rejection event. RTS required the entry of the last four digits of the newly created document number associated with the rejected record, instead of those for the surrendered title used to support the original transaction. As a result, we communicated with you on December 31 requesting you not process impacted transactions through the Correct Title Rejection event until RTS was updated.

We are pleased to inform you RTS has been updated, and you may now resume processing corrections through the Correct Title Rejection event.

We appreciate your cooperation and patience as we worked to make the update as quickly as possible.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

JK:TH

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Update to Correct Title Rejection Event for RTS 9.2.

Posted in Tax Assessor-Collectors | Comments Off on Update to Correct Title Rejection Event for RTS 9.2.

Matrix of Registration Forms

Please review and distribute as appropriate.

The department recently notified stakeholders that the Vehicle Titles and Registration Division had completed a review and/or update of 60 registration related forms and made the updated forms available on the TxDMV website. To assist with recent inquiries on which forms had revisions, we have created a Matrix of Registration Form Updates which lists each of the 60 internal and external registration related forms and their update status.

The matrix is attached for your reference and can also be found on the TxDMV website on the Tax Assessor-Collectors page under the Resources tab and the References section at: www.txdmv.gov/tax-assessor-collectors.

As a reminder, we will continue to accept prior versions of these forms as you delete your existing stock.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:KJ

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Matrix of Registration Forms

Posted in Tax Assessor-Collectors | Comments Off on Matrix of Registration Forms

January 2019 Title Manual Revision

 

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 6 – Application and Issuance of Motor Vehicle Title
Section 6.5, “Registration Purposes Only (RPO),” was updated to clarify the procedure for correcting a Registration Purposes Only record.

Chapter 8 – Refusal/Denial of Title
Section 8.3, “Bonded Title,” was updated to specify a bonding company is not required to complete the certification statement on the TxDMV rejection letter when a lien is on the motor vehicle record if a separate document with the same certification language is provided. Additionally, a surety bond remains effective for three years from the effective date of the bond, even if the vehicle changes ownership.

Chapter 10 – Evidence of Ownership
Section 10.2, “Manufacturer’s Certificate of Origin (MCO),” was updated in accordance with Registration and Title Bulletin #005-18, which specified a new vehicle must be the subject of a first retail sale before a Texas title can be issued. Additionally, new motor vehicles sold in Texas must be sold by a licensed Texas franchise motor vehicle dealer.

Thank you,

Jeremiah Kuntz, Director

JK:TT:EG

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Dealers and Manufacturers
January 2019 Title Manual Revision

Posted in Dealers and Manufacturers | Comments Off on January 2019 Title Manual Revision

January 2019 Registration Manual Update

TO: All County Tax Assessor-Collectors
SUBJECT: January 2019 Registration Manual Update

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to
VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 7 – Farm Vehicles
Section 7.7, “Farm Vehicles,” was updated to include the list of documents that farmers’ cooperatives (co-op) or marketing associations may present when applying or renewing Farm License Plates as indicated on the Application for Farm License Plates (Form VTR-52-A). These entities were made exempt from the requirement to obtain the Texas Agricultural or Timber Exemption Registration Number issued by the comptroller’s office in the 84th legislative session.

Chapter 12 – Off-Highway, Log Loader, Forestry & Miscellaneous
Section 12.3, “Neighborhood Electric Vehicles (NEV),” was updated to specify these vehicles are exempt from inspection verification.

Chapter 17 – Transfer of Registration When Applying for Title
Section 17.2, “Dealer Sales,” includes information from Administrative Code, Rule §215.155, which states Buyer Tags should only be displayed on vehicles with a valid inspection, unless the vehicle is exempt from inspection requirements.

Section 17.5, “Plate to Owner Transactions,” was updated with a chart that outlines the plate to owner transfer scenarios by vehicle type and weight limits.

Chapter 18 – Specialty and Personalized Plates
Section 18.2, “Personalized License Plates,” was updated to reflect changes from Administrative Code, Rule §217.27, regarding the criteria used by the department to deny personalized plate patterns.

Chapter 22 – Inspection Verification
Section 22.11, “Additional Inspection Information,” was updated to add a list of vehicles and/or plate types that are exempt from vehicle inspection requirements.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:KJ

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
January 2019 Registration Manual Update

Posted in Dealers and Manufacturers | Comments Off on January 2019 Registration Manual Update

Resolved: RTS performance issue (01/03/2019 @ 11:32 AM Central Time)

Good morning,

 

The RTS system encountered a performance issue between 10:52 AM Central Time and lasted until 11:15 AM Central Time today (01/03/2019) which caused a limited number of users to experience a communication error message. If you experienced this issue, please reboot your work station. If the communication error issue persists, please contact a customer service representative.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you, 

 

Department of Motor Vehicles

4000 Jackson Ave

Austin, TX 78731

512-465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS performance issue (01/03/2019 @ 11:32 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS performance issue (01/03/2019 @ 11:32 AM Central Time)

Additional Webinars for County Tax Assessor-Collectors

Please review and distribute as appropriate.

Additional webinars will be held for county tax assessor-collectors to discuss:
• RTB #006-18, “Delinquent Transfer Penalty Fees for Unrecovered Stolen Vehicles”
• RTB #007-18, “Changes to Certified Copies of Texas Titles”
• RTB #009-18, “Acceptance of Electronic Signatures by County Tax Assessor-Collectors”

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, January 8, 2019, at 9:00 AM – 10:00 AM CST
https://attendee.gotowebinar.com/register/4258700300847149571

Tuesday, January 8, 2019, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/3621727926109087491

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain TxDMV hosted webinars. A submission form has been created for you to log your information on the TxDMV website on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Additional Webinars for County Tax Assessor-Collectors

Posted in Tax Assessor-Collectors | Comments Off on Additional Webinars for County Tax Assessor-Collectors

Revised Application for a Certified Copy of Title (Form VTR-34)

Please review and distribute as appropriate.

We would like to inform you the Application for a Certified Copy of Title (Form VTR-34) has been revised. The revised Form VTR-34 is available on our website at www.TxDMV.gov and may be used immediately.

Existing versions of Form VTR-34 remain valid for use; however, we encourage you to begin utilizing the latest version available on our website.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

 

 

Source: Dealers and Manufacturers
Revised Application for a Certified Copy of Title (Form VTR-34)

Posted in Dealers and Manufacturers | Comments Off on Revised Application for a Certified Copy of Title (Form VTR-34)

Army Plate Redesign

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles will replace approximately 50,000 military and Disabled Veteran specialty license plates that feature the U.S. Army Emblem beginning January 1, 2019. The U.S. Army initiated a redesign of the license plates, replacing the Army Emblem (round seal) with the Army Logo (U.S. Army name and star). This communication is intended to ensure you have awareness of this effort, but no additional action is required by county tax assessor-collector staff.

We will notify Army plate customers by a letter (a sample is attached) that their plates are being replaced. The letter informs customers that new plates with the same plate number will be shipped directly to their homes after they renew their registration.

Please contact the Special Plates Unit at (512) 374-5010 if you have any questions.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

 

 

 

Source: Motorist Services
Army Plate Redesign

Posted in Motorist Services | Comments Off on Army Plate Redesign

Correct Title Rejection Transactions in RTS 9.2

Please review and distribute as appropriate.

On December 31, 2018, the department implemented Registration and Title System (RTS) Release 9.2. As part of this release, RTS requires entry of the last four digits of the document number when any type of Texas title is selected as the ownership evidence. A defect has been identified when processing a transaction through the Correct Title Rejection event. RTS is requiring the entry of the last four digits of the newly created document number associated with the rejected record, instead of those for the surrendered title.

As a result of this, please do not process any rejection corrections that have a Texas title as the selected ownership evidence at this time. The department is scheduled to update RTS on Thursday, January 3. A notification will be sent when the update has been made.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Correct Title Rejection Transactions in RTS 9.2

Posted in Tax Assessor-Collectors | Comments Off on Correct Title Rejection Transactions in RTS 9.2

Completed: Scheduled Maintenance: webDEALER/eTAG (12/30/2018 @ 6:00 AM Central Time)

Good morning,

The scheduled maintenance was completed as of 6:00 AM Central Time, December 30, 2018. 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a representative, please call us at 512-465-3000.  Consumer Relations Division representatives are available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Best regards,

Texas Department of Motor Vehicles
4000 Jackson Ave
Austin, TX 78731
(512) 465-3000

 

 

Source: Dealers and Manufacturers
Completed: Scheduled Maintenance: webDEALER/eTAG (12/30/2018 @ 6:00 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Completed: Scheduled Maintenance: webDEALER/eTAG (12/30/2018 @ 6:00 AM Central Time)

Resolved: RTS issue (12/28/2018 @ 2:38 PM)

Good morning,

The issue with the RTS system has been resolved.  If you encounter new issues please contact a customer service representative.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS issue (12/28/2018 @ 2:38 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS issue (12/28/2018 @ 2:38 PM)

Initial Notification: RTS issue reported (12/28/2018 @ 2:25 PM)

Good afternoon,

An issue has been reported with the RTS system that may prevent some users from logging on or completing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 3:30 PM today (12/28/2018) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (12/28/2018 @ 2:25 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (12/28/2018 @ 2:25 PM)

Adopted 43 TAC, Ch. 217, New Subchapter K, §§217.301, 217.302, 217.303

 

Proposed 43 TAC, Ch. 217, New Subchapter K, §§217.301, 217.302, 217.303

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 217, Subchapter K. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

These adopted changes become effective on January 1, 2019 and the changes will be included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

 

 

Thank you,

Sarah Swanson

Interim General Counsel

 

 

 

Source: Dealers and Manufacturers
Adopted 43 TAC, Ch. 217, New Subchapter K, §§217.301, 217.302, 217.303

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC, Ch. 217, New Subchapter K, §§217.301, 217.302, 217.303

Reminder Notification: Scheduled Maintenance: RTS Release 9.2 (12/29/2018)

Good morning,

Over the weekend of December 29, 2018, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) with Release 9.2 that contains the content summarized below:   

  • New and Redesigned License Plates Issued for:
    • Smokey Bear
    • Redesigned US Army
    • Redesigned US Army Honorably Discharged
    • Redesigned US Army Retired
    • Redesigned Veteran US Army
  • Entry of Last Four of Texas Document Number for Ownership Evidence TTL011 screen
  • Compensation Amounts Now Shown on Fees Reports
  • webPERMITS Vehicle Confirmation pop-up screen asking for verification of vehicle information
  • Delinquent Transfer Penalty Fee Collection
  • Month/Year of Registration Expiration Disabled
  • One-Trip Permit Requires Texas Origination or Destination
  • Non-Titled Transaction Disabled for Previously Title Vehicles

For more information about the RTS POS, refer to the Online Help and to the original Release Notes on the RTS Refactoring Resources page of the TAC Hub (www.txdmv.gov/tax-accessor-collectors)

If you would like to speak to a representative, please call us at 512-465-3351. Consumer Relations Division staff are available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Best regards,

Texas Department of Motor Vehicles
4000 Jackson Ave
Austin, TX 78731
(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Reminder Notification: Scheduled Maintenance: RTS Release 9.2 (12/29/2018)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: Scheduled Maintenance: RTS Release 9.2 (12/29/2018)

Reminder Notification: Scheduled Maintenance: webDEALER/eTAG (12/29/2018 @ 10:00 PM Central Time)

Good morning,

On Saturday, December 29, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will impact the webDEALER/eTAG system. The duration of the maintenance is scheduled for up to 8 hours beginning at 10:00 PM Central Time (12/29/2018) and lasting until 7:00 AM Central Time (12/30/18).  The webDEALER/eTAG system will experience a brief outage during the maintenance window. 

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTAG system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible.  This will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete. If you would like to speak to a representative, please call us at 512-465-4010.  The Consumer Relations Division (CRD) is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
4000 Jackson Ave
Austin, TX 78731
(512) 465-4010

 

 

Source: Dealers and Manufacturers
Reminder Notification: Scheduled Maintenance: webDEALER/eTAG (12/29/2018 @ 10:00 PM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: Scheduled Maintenance: webDEALER/eTAG (12/29/2018 @ 10:00 PM Central Time)

Complete: RTS system restart (12/28/2018 @ 9:45 AM)

Good morning,

The RTS system restart is complete.  If you encounter new issues please contact a customer service representative.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Complete: RTS system restart (12/28/2018 @ 9:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Complete: RTS system restart (12/28/2018 @ 9:45 AM)

Update: RTS system restart at 9:30 AM (12/28/2018)

Good morning,

An issue has been identified with the RTS system that requires the system to be restarted.  The system restart will occur at 9:30 AM this morning (12/28/2018).  The system will be unavailable for approximately 15 minutes.  Please log out of the system before 9:30 AM.  A message will be sent when the system is available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Update: RTS system restart at 9:30 AM (12/28/2018)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS system restart at 9:30 AM (12/28/2018)

Initial Notification: RTS issue reported (12/28/2018 @ 8:45 AM)

Good morning,

An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 10:00 AM today (12/28/2018) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (12/28/2018 @ 8:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (12/28/2018 @ 8:45 AM)