Initial Notification: Scheduled Maintenance (02/22/2018 @ 11:00 PM CDT)

Good afternoon,

On Thursday, February 22, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance on the eLicensing system. The duration of the maintenance is scheduled for up to 30 minutes beginning at 11:00 PM and lasting until 11:30 PM CDT. There should not be an outage and end-users will not be impacted.  Please contact the TxDMV Service Desk if you experience any issues during the maintenance window.

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Initial Notification: Scheduled Maintenance (02/22/2018 @ 11:00 PM CDT)

Posted in Dealers and Manufacturers | Leave a comment

Evidence Testing Grant Program and Ending Homelessness Donations

Please review and distribute as appropriate.

The 85th Texas Legislature passed House Bill 4102 that added Sections 502.414 and 502.415 to the Texas Transportation Code. The new sections introduce two new voluntary donations, the Evidence Testing Grant Program 502.414 and the Ending Homelessness Fund 504.415.

Customers now have the opportunity to donate to these funds when renewing their registration in person at the county, at participating subcontractor locations, by mail, or online through the Internet Vehicle Title and Registration Service.  The Motor Vehicle Registration Renewal Notice (Form VTR-39-A) has been revised to include the logo and website for the Ending Homelessness Fund as well as a placeholder for the Evidence Testing Grant Program.

Donations made to the Evidence Testing Grant Program will go toward testing evidence collected in relation to a sexual assault or other sex offense. It is estimated there are thousands of unexamined rape kits that have not been tested statewide primarily due to lack of funding. We have received reports of confusion regarding the name of this contribution. Customers wanting to make a donation to the Evidence Testing Grant Program may also refer to it as sexual assault or rape kit testing. Please clarify this with front line personnel.

Donations made to the Ending Homelessness Fund are used to provide grants to local government in an effort to fight homelessness.

If you need additional information, please contact your local Texas Department of Motor Vehicles Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:TM

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Evidence Testing Grant Program and Ending Homelessness Donations

Posted in Tax Assessor-Collectors | Comments Off on Evidence Testing Grant Program and Ending Homelessness Donations

Completed: Scheduled Maintenance: (02/18/2018 @ 8:50 AM CDT)

Good morning,

The scheduled maintenance was completed as of 8:50 AM CDT this morning, 02/18/2018. If you experience new issues please contact the Service Desk.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov 

 

Source: Dealers and Manufacturers
Completed: Scheduled Maintenance: (02/18/2018 @ 8:50 AM CDT)

Posted in Dealers and Manufacturers | Comments Off on Completed: Scheduled Maintenance: (02/18/2018 @ 8:50 AM CDT)

Initial Noification: Scheduled Maintenance: (02/18/2018 @ 7:00 AM CDT)

Good morning,

 

On Sunday, February 18, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing maintenance on the eLicensing system. The duration of the maintenance is scheduled for up to three (3) hours beginning at 7:00 AM and lasting until 10:00 AM CDT.  There should not be an outage and end-users will not be impacted.  Please contact the TxDMV Service Desk if you experience any issues during the maintenance window.

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

Thank you,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Initial Noification: Scheduled Maintenance: (02/18/2018 @ 7:00 AM CDT)

Posted in Dealers and Manufacturers | Comments Off on Initial Noification: Scheduled Maintenance: (02/18/2018 @ 7:00 AM CDT)

Completed: Scheduled Maintenance (2/15/2018 @ 7:19 PM CDT)

Good evening,

 

The scheduled maintenance for the eLicensing system was successfully completed as of 7:19 PM CDT, this evening, 02/15/2018.  Please continue normal operations.  If you experience any issues, please contact the Service Desk.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

Thank you,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Completed: Scheduled Maintenance (2/15/2018 @ 7:19 PM CDT)

Posted in Dealers and Manufacturers | Comments Off on Completed: Scheduled Maintenance (2/15/2018 @ 7:19 PM CDT)

Initial Noification: Scheduled Maintenance: (02/15/2018 @ 7:00 PM CDT)

Good evening,

 

On Thursday, February 15, 2018, the Texas Department of Motor Vehicles (TxDMV) will performing maintenance on the eTAG system. The duration of the maintenance is scheduled for up to four(4) hours beginning at 7:00 PM and lasting until 11:00 PM CDT.  There should not be an outage and end-users will not be impacted.  Please contact the TxDMV Service Desk if you experience any issues during the maintenance window.

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

Thank you,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Initial Noification: Scheduled Maintenance: (02/15/2018 @ 7:00 PM CDT)

Posted in Dealers and Manufacturers | Comments Off on Initial Noification: Scheduled Maintenance: (02/15/2018 @ 7:00 PM CDT)

Motor Vehicle Salvage Dealer Training Seminar – Abilene

Salvage Motor Vehicle Dealers and Industry:

 

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on March 21st, 2018 from 2:00 pm – 5:00 pm, in Abilene, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

 

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

 

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

 

We are excited to have you join us, to learn and discuss issues that concern you and your business.

 

Thank you;

 

Stacey Cullen, Staff Service Officer

Enforcement Division

Texas Department of Motor Vehicles

 

SC

 

Attachment

 

 

Source: Dealers and Manufacturers
Motor Vehicle Salvage Dealer Training Seminar – Abilene

Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Salvage Dealer Training Seminar – Abilene

Motor Vehicle Dealer Training Seminar – Abilene

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on March 22nd, 2018, in Abilene, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

 SC

 Attachment

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Abilene

Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – Abilene

eTAG/webDEALER Online Training Starts TODAY!

 

Have YOU signed up for eTAG/webDEALER training?

eTAG and webDEALER  

Webinar Sessions Start Today!

eTAG (the system used for Buyer Tags) will be moving into webDEALER (the title application system). The Texas Department of Motor Vehicles is offering online training webinars to help you prepare for this change.

Sign up now to ensure that you are up-to-date!

For your convenience the training invitation with the webinar registration links is attached.

 

 

Source: Dealers and Manufacturers
eTAG/webDEALER Online Training Starts TODAY!

Posted in Dealers and Manufacturers | Comments Off on eTAG/webDEALER Online Training Starts TODAY!

REMINDER: Important eTAG and webDEALER Update

Texas DMV


Important eTAG and webDEALER Update

The Texas Department of Motor Vehicles (TxDMV) will update
the eTAG system (the system used for Buyer Tags). 

This change will move eTAG into
webDEALER (the title application system). webDEALER will become the system to work from
for the creation of Buyer Tags (or other tags). Note: Your current username and password will not change.

TxDMV is providing training webinars to highlight the changes associated with this update. Click here for training information and links to register for an upcoming webinar.

For eTAG Only Users

eTAG Icon

ALL eTAG users will log in to webDEALER with their current eTAG username and password to access eTAG even if they have not previously used the webDEALER system. 

Buyer Tags for out of state purchasers may be paid for online by credit card. 

All tags printed through eTAG will have improved security features.

    For webDEALER Only Users

    webDEALER Icon

    ALL webDEALER users will log in to webDEALER as usual with your current username and password.

    For Users of Both eTAG and webDEALER

    eTAG and webDEALER

    If you use both webDEALER and eTAG, you will be able to create title applications and issue Buyer Tags (or other tags) without having to log into different systems.

    Buyer Tags for out of state purchasers may be paid for online by credit card. 

    All tags printed through eTAG will have improved security features.

    Source: Dealers and Manufacturers
    REMINDER: Important eTAG and webDEALER Update

    Posted in Dealers and Manufacturers | Comments Off on REMINDER: Important eTAG and webDEALER Update

    TxDMV Board Meetings – February

     

     

     

    The Texas Department of Motor Vehicles (TxDMV) board has scheduled the following meetings for the month of February:

    Finance and Audit Committee Meeting 
    Wednesday, February 7, 2018 – 3 p.m.  
    4000 Jackson Avenue, Austin – Lone Star Room

    Board Meeting 
    Thursday, February 8, 2018 – 8 a.m.  
    4000 Jackson Avenue, Austin – Lone Star Room

    TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

     


    Source: News and Information
    TxDMV Board Meetings – February

    Posted in News and Information | Comments Off on TxDMV Board Meetings – February

    Reminder: Scheduled Maintenance (2/01/2018 @ 7:00 PM CDT)

    Good afternoon,

     

    On Thursday, February 1, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance on the network. The duration of the maintenance is scheduled for up to three (3) hours beginning at 7:00 PM CDT and lasting until 10:00 PM CDT. Users may experience brief interruptions in network connectivity during the maintenance window. If you experience any issues connecting to the network outside the maintenance window, please contact the Service Desk.

     

    Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

     

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

    Source: Tax Assessor-Collectors
    Reminder: Scheduled Maintenance (2/01/2018 @ 7:00 PM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Reminder: Scheduled Maintenance (2/01/2018 @ 7:00 PM CDT)

    INITIAL NOTIFICAION: IRP Transmittal Report Issue (02/01/2018 @ 8:36 AM CST)

    Good morning,

     

    Due to issues with the IRP batch process last night your IRP Transmittal reports will be incomplete. These transactions will be processed tonight for the counties to view their IRP Transmittal reports on Friday, February 02, 2018. An update will be sent by tomorrow morning, (02/01/2018) 9:00 AM CDT. 

    The statewide ticket for this issue is: 163360. 

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CST, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov 

     

    We apologize for the inconvenience and any impact on you or your customers.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

    Source: Tax Assessor-Collectors
    INITIAL NOTIFICAION: IRP Transmittal Report Issue (02/01/2018 @ 8:36 AM CST)

    Posted in Tax Assessor-Collectors | Comments Off on INITIAL NOTIFICAION: IRP Transmittal Report Issue (02/01/2018 @ 8:36 AM CST)

    RESOLVED: Cognos reports delayed (02/01/2018 @ 10:18 AM CDT)

    Good morning,

    All Cognos reports were available for viewing as of 9:30 AM CDT this morning (02/01/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

    The statewide ticket for this issue is 163333.

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Source: Tax Assessor-Collectors
    RESOLVED: Cognos reports delayed (02/01/2018 @ 10:18 AM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on RESOLVED: Cognos reports delayed (02/01/2018 @ 10:18 AM CDT)

    Initial Notification: Two Cognos Reports delayed (02/01/2018 @ 8:00 AM CDT)

    Good morning,

     

    The Week to Date Report  and Inventory Transaction Report will be delayed and are expected to be available by 9:30 AM CDT this morning (02/01/2018).  A notification will be sent once the reports are available. 

     

    The statewide ticket for this issue is: 163333

      

    If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM (CDT), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

     

    We apologize for the inconvenience and any impact on you or your customers.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

    Source: Tax Assessor-Collectors
    Initial Notification: Two Cognos Reports delayed (02/01/2018 @ 8:00 AM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (02/01/2018 @ 8:00 AM CDT)

    January 2018 Motor Vehicle Title Manual Update

    Please review and distribute as appropriate.

    The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

    We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and Title and Reg).

    Updates for this release are marked with red change bars in the text. 

    Chapter 3 – Fees
    Section 3.2, “Delinquent Transfer Penalty,” was updated to provide clarification on delinquent transfer penalty fees for military personnel. 

    Chapter 21 – Theft and Fraudulent Activities
    Section 21.2, “Stolen Motor Vehicles,” was updated to provide clarification on the requirements for applications for title submitted for stolen motor vehicles.

    Thank you,

    Jeremiah Kuntz, Director
    Vehicle Titles and Registration Division
    Texas Department of Motor Vehicles

    JK:TT:EG

    Attachment

    If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

     

     

    Source: Dealers and Manufacturers
    January 2018 Motor Vehicle Title Manual Update

    Posted in Dealers and Manufacturers | Comments Off on January 2018 Motor Vehicle Title Manual Update

    January 2018 Motor Vehicle Registration Manual Update

    Please review and distribute as appropriate.

    The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

    We welcome your feedback and encourage you to email any comments or suggestions to
    VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and Title and Reg).

    Updates for this release are marked with red change bars in the text.

    With the RTS Release 9.0, several annual plates will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate. The majority of the updates for this manual revision address this change.

    Chapter 2 – Commercial Vehicles
    Section 2.5, “Trailers Transporting Soil Conservation Machinery or Equipment,” was updated to specify Soil Conservation License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate. 

    Chapter 5 – Emissions
    Section 5.1, “Motor Vehicle Emissions Inspection and Maintenance Requirements,” was updated to include a Vehicle Inspection Report with an emissions inspection waiver notation is acceptable in lieu of the Texas Department of Public Safety Affidavit (VIE-12) for a vehicle that failed emissions compliance and relocates to a nonaffected county.

    Chapter 7 – Farm Vehicles
    Section 7.5, “Transports and Fertilizer Spreaders,” was updated to specify Fertilizer License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Section 7.8, “Cotton Vehicles,” was updated to specify Cotton Vehicle License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will continue to receive a registration sticker.

    Chapter 14 – Application for Registration
    Section 14.6, “Registration Year,” was updated to remove references to certain annual license plates and fixed expiration months that no longer apply with the RTS Release 9.0.

    Chapter 20 – Restricted Distribution Specialty License Plates
    Section 20.8, “Honorary Consul,” was updated to specify Honorary Consul License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Section 20.9, “Foreign Organization Vehicles,” was updated to specify Foreign Organization License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Chapter 21 – Miscellaneous Specialty License Plates
    Section 21.1, “Antique and Former Military,” was updated to specify Antique and Former Military License Plates are issued for a five year period from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Section 21.3, “Nonprofit Disaster Relief Organizations,” was updated to specify Disaster Relief License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Thank you,

    Jeremiah Kuntz, Director
    Vehicle Titles and Registration Division
    Texas Department of Motor Vehicles

    JK:TT:KJ

    Attachment

    If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

     

     

    Source: Dealers and Manufacturers
    January 2018 Motor Vehicle Registration Manual Update

    Posted in Dealers and Manufacturers | Comments Off on January 2018 Motor Vehicle Registration Manual Update

    Cancelled: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Good afternoon,

     

    Due to county feedback the network security patch originally scheduled to be deployed this evening will be delayed until Thursday, February 1, 2018. If you have questions please contact the Service Desk.

     

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

    Source: Tax Assessor-Collectors
    Cancelled: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Cancelled: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Initial Notification: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Good morning,

     

    On January 30, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance on the network. The duration of the maintenance is scheduled for up to three (3) hours beginning at 7:00 PM CDT and lasting until 10:00 PM CDT. Users may experience intermittent network connectivity during the maintenance window. If you experience any issues connecting to the network outside the maintenance window, please contact the Service Desk.

     

    Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

     

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

    Source: Tax Assessor-Collectors
    Initial Notification: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Initial Notification: eTAG Issue (01/24/2018 @ 12:08 PM CDT)

     

    Good afternoon,

    The eTAG system experienced slow performance today (01/24/2018) from 12:08 PM CDT to 12:40 PM CDT. Support staff have identified and resolved the issue. If you experience any new performance issues, please contact the Service Desk.

    The statewide ticket for this issue is: 162241

    As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.  

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

     

    We apologize for the inconvenience and any impact on you or your customers.

     

    Best regards, 

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

     

     

     

    Source: Dealers and Manufacturers
    Initial Notification: eTAG Issue (01/24/2018 @ 12:08 PM CDT)

    Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eTAG Issue (01/24/2018 @ 12:08 PM CDT)

    Mover Training Seminar – Houston, Texas

    Attention all Household Goods Motor Carriers:

    We are pleased to announce our next Mover Training Seminar on February 28th, 2018, in Houston, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household good motor carrier industry.

    Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

    We are excited to have you join us, to learn and discuss issues that concern you and your business.

    Thank you;

    Luis Perez, Assistant Chief Investigator

    Enforcement Division

    Texas Department of Motor Vehicles

    LP

    Attachment

     

     

     

    Source: Motor Carriers
    Mover Training Seminar – Houston, Texas

    Posted in Motor Carriers | Comments Off on Mover Training Seminar – Houston, Texas

    Motor Vehicle Dealer Training Seminar – Waco

    Motor Vehicle Dealers and Industry:

    We are pleased to announce our Motor Vehicle Dealer Training Seminar on February 15th, 2018, in Waco, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

    Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

    We are excited to have you join us, to learn and discuss issues that concern you and your business.

    Thank you;

     

    Stacey Cullen, Staff Services Officer

    Enforcement Division

    Texas Department of Motor Vehicles

     

    SC

     

    Attachment

     

     

    Source: Dealers and Manufacturers
    Motor Vehicle Dealer Training Seminar – Waco

    Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – Waco

    Salvage Motor Vehicle Dealer Training Seminar – Waco

    Salvage Motor Vehicle Dealers and Industry:

    We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on February 16th, 2018, in Waco, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

    The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

    David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

    We are excited to have you join us, to learn and discuss issues that concern you and your business.

    Thank you;

     

    Stacey Cullen, Staff Service Officer

    Enforcement Division

    Texas Department of Motor Vehicles

     

    SC

     

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    Source: Dealers and Manufacturers
    Salvage Motor Vehicle Dealer Training Seminar – Waco

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    TxDMV Longview Office Closed – January 17

    MEDIA ADVISORY: The Texas Department of Motor Vehicles (TxDMV) Longview Regional Service Center is closed today (Wednesday, January 17) due to weather and road conditions.

    Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

     

     

    Source: News and Information
    TxDMV Longview Office Closed – January 17

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    TxDMV Weather Delays/Closures – January 17

    MEDIA ADVISORY: The following Texas Department of Motor Vehicles (TxDMV) offices will have adjusted hours on Wednesday, January 17, due to weather and road conditions:

    • Houston Regional Service Center: Closed
    • Beaumont Regional Service Center: Opening at 10 a.m. 
    • Longview Regional Service Center: Opening at 10 a.m. 

    Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

     

     

    Source: News and Information
    TxDMV Weather Delays/Closures – January 17

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