Resolved: AT&T Network Issue (07/17/2018 @ 12:43 PM Central Time)

Good afternoon,

The AT&T network issue that prevented a limited number of users from logging into RTS or experiencing slow performance was resolved at 12:27 PM Central Time (07/17/2018). If you experience new issues logging into RTS or having slow performance issues, please contact the Service Desk. 

 

The statewide ticket for this issue is: 188634 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: AT&T Network Issue (07/17/2018 @ 12:43 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: AT&T Network Issue (07/17/2018 @ 12:43 PM Central Time)

Update: Network issue (07/17/2018 @ 12:15 PM Central Time)

Good afternoon,

The network issue has been identified as a major incident at AT&T that impacts telecommunication circuits across certain areas of Texas.  Counties known to be impacted include but are not limited to the following:  Val Verde, Medina, Sabine, Hardin, Hildalgo, Harris and Bexar. An update will be provided as more information becomes available.

 

The statewide ticket number for this issue is: 188634 

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Update: Network issue (07/17/2018 @ 12:15 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update: Network issue (07/17/2018 @ 12:15 PM Central Time)

Initial Notification: Network issue (07/17/2018 @ 9:44 AM)

Good morning,

An issue at AT&T has been identified that impacts multiple RTS office locations and prevents users from logging onto the system or causes slow performance. Support staff are working with AT&T to resolve the issue. An update will be sent by 12:00 PM Central Time today (07/17/2018) or as more information becomes available.

The statewide ticket number for this issue is: 188634 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Network issue (07/17/2018 @ 9:44 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Network issue (07/17/2018 @ 9:44 AM)

e-View for Specialty License Plate Design

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles is previewing one license plate, Sea Turtle. We offer you the opportunity to provide input on the new design.

Please visit us at the following link to provide your comments no later than 5:00 p.m., July 22, 2018.

http://www.txdmv.gov/motorists/license-plates/eview

The department will review and consider all input received.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
e-View for Specialty License Plate Design

Posted in Tax Assessor-Collectors | Comments Off on e-View for Specialty License Plate Design

Huntsville Lock-down Update

Please review and distribute as appropriate.

As of today, July 13, 2018, the TDCJ Wynne Plate Unit is still in lockdown.  They have been successful in utilizing a small group of inmates throughout the week to fill allocations and specialty license plate orders, and they should be caught up with all orders, manufacturing and shipping by Wednesday, July 18, 2018.

The lock-down is anticipated to end later today, but we will continue to provide updates until such time normal operations are resumed.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Huntsville Lock-down Update

Posted in Tax Assessor-Collectors | Comments Off on Huntsville Lock-down Update

Adopted 43 TAC §219.2, §219.34, §219.35, and §219.36

Adopted 43 TAC §219.2, §219.34, §219.35, and §219.36

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 219. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

These adopted changes are effective on July 15, 2018 and the changes will be included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.  

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Adopted 43 TAC §219.2, §219.34, §219.35, and §219.36

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §219.2, §219.34, §219.35, and §219.36

Adopted 43 TAC §§217.122, 217.123, 217.125-217.130

Adopted 43 TAC §§217.122, 217.123, 217.125-217.130

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 217. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

These adopted changes are effective on August 2, 2018 and the changes will be included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.  

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Adopted 43 TAC §§217.122, 217.123, 217.125-217.130

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §§217.122, 217.123, 217.125-217.130

RTB #003-18 Titles Surrendered by Salvage Entities in Error

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center. 

Source: Metal Recyclers and Used Auto Part Recyclers
RTB #003-18 Titles Surrendered by Salvage Entities in Error

Posted in Metal Recyclers and Used Auto Part Recyclers | Comments Off on RTB #003-18 Titles Surrendered by Salvage Entities in Error

Adopted 43 TAC §57.18 and Withdrawn §§57.48-57.52

Adopted 43 TAC §57.18 and Withdrawn §§57.48-57.52

Please review and distribute as appropriate.

The Automobile Burglary and Theft Prevention Authority (ABTPA) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect §57.18. The remaining rules included in the proposal, §§57.48-57.52, were automatically withdrawn in accordance with §2001.027, Texas Government Code. Due to errors in the publication, ABTPA published a Correction of Error in the July 6, 2018 issue of the Texas Register.

The adopted language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.  

The web link is subject to change as the Texas Register is a weekly publication.  Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

These adopted changes became effective on June 27, 2018 and the changes are included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

Thank you,

David Richards
General Counsel

Attachments

 

 

Source: Dealers and Manufacturers
Adopted 43 TAC §57.18 and Withdrawn §§57.48-57.52

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §57.18 and Withdrawn §§57.48-57.52

Adopted 43 TAC Section 218.13

Adopted 43 TAC §218.13

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect §218.13.  The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

The web link is subject to change as the Texas Register is a weekly publication.  Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

These adopted changes are effective on July 15, 2018 and the changes will be included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.
 

Thank you,
David D. Duncan
General Counsel

Attachment
  

 

 

Source: Dealers and Manufacturers
Adopted 43 TAC Section 218.13

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC Section 218.13

Proposed 43 TAC Section 215.155 Amendments

Proposed 43 TAC §215.155

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect §215.155.  These proposed changes are posted for public comment until 5:00 p.m. on August 6, 2018.  The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.
 

The web link is subject to change as the Texas Register is a weekly publication.  Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting.  The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

Thank you,

David D. Duncan
General Counsel

Attachment
  

 

 

Source: Dealers and Manufacturers
Proposed 43 TAC Section 215.155 Amendments

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC Section 215.155 Amendments

Texas Department of Motor Vehicles Huntsville Notifications Update

Please review and distribute as appropriate.

As of July 5, 2018, the Wynne Unit in Huntsville is under lock-down status. This is a routine lock-down. At this time TDCJ anticipates being in this status through the end of this week and probably next week. No special plate orders will be filled or shipped until the lock-down is over. Small emergency orders received through allocations will be filled. Emergency orders consist of warehouse items (non-special plates) that will sustain a county or region that is near depletion for a few days. These orders must be kept to a minimum as they will be shipped UPS.

An update to the lock-down status will be provided as information is received from TDCJ.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

 

Source: Tax Assessor-Collectors
Texas Department of Motor Vehicles Huntsville Notifications Update

Posted in Tax Assessor-Collectors | Comments Off on Texas Department of Motor Vehicles Huntsville Notifications Update

Salvage Motor Vehicle Dealer Training Seminar – Lubbock

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on July 20th, 2018, in Lubbock, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Service Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

Attachment

 

Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Lubbock

Posted in Dealers and Manufacturers | Comments Off on Salvage Motor Vehicle Dealer Training Seminar – Lubbock

Motor Vehicle Dealer Training Seminar – Lubbock

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on July 19th, 2018, in Lubbock, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

Attachment 

 

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Lubbock

Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – Lubbock

Proposed 43 TAC §217.27 – Extension of Comment Period

Proposed 43 TAC §217.27 – Extension of Comment Period

Please review and distribute as appropriate.

Please find the attached Extension of Comment Period for 43 TAC §217.27, which was published in the In Addition section of the Texas Register on Friday, June 29, 2018.  The comment period for the proposed changes to §217.27 has been extended for an additional 30 days with comments accepted through 5:00 p.m. on July 30, 2018. The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/sos/index.html.

For your convenience, attached is a copy of the published proposed amendments to §217.27, which were published in the Texas Register on May 4, 2018 and is available at http://www.sos.texas.gov/texreg/archive/May42018/index.html.

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting.  The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

Thank you,

David D. Duncan

General Counsel

Attachments

 

Source: Dealers and Manufacturers
Proposed 43 TAC §217.27 – Extension of Comment Period

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC §217.27 – Extension of Comment Period

Proposed 43 TAC §215.85

 

Proposed 43 TAC §215.85

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 215, §215.85. These proposed changes are posted for public comment until 5:00 p.m. on August 6, 2018. The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.  

The web link is subject to change as the Texas Register is a weekly publication.  Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting.  The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

Thank you,

David D. Duncan

General Counsel

Attachment

Source: Dealers and Manufacturers
Proposed 43 TAC §215.85

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC §215.85

Webinars for Licensed Vehicle Storage Facilities

Please review and distribute as appropriate.

Webinars will be held for licensed vehicle storage facilities to discuss Certificate of Authority title application requirements and responsibilities. The goal is to decrease title application rejections and increase the accuracy of title applications by having consistent processing within the department, along with receiving consistent documentation from licensed vehicle storage facilities.

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links below.

Webinars

Tuesday, July 10, 2018, 9:00 a.m. – 10:30 a.m.
https://attendee.gotowebinar.com/register/3380495070488362242

Friday, July 13, 2018, 2:00 p.m. – 3:30 p.m.
https://attendee.gotowebinar.com/register/4286650981450218242

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:MA

 

 

Source: Licensed Vehicle Storage Facilities
Webinars for Licensed Vehicle Storage Facilities

Posted in Licensed Vehicle Storage Facilities | Comments Off on Webinars for Licensed Vehicle Storage Facilities

Reminder: TxDMV Systems are Available (06/21/2018 @ 6:05 PM Central Time)

 

Good evening,

 

The Texas Department of Motor Vehicles has received reports that some state agencies continue to experience issues at the State Data Center. Please be advised that all TxDMV information systems have been available since 9:05 AM Central Time (6/21/2018) and continue to be available.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Reminder: TxDMV Systems are Available (06/21/2018 @ 6:05 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: TxDMV Systems are Available (06/21/2018 @ 6:05 PM Central Time)

RTB #002-18 Improper Issuance of Temporary Tags for Courtesy Delivery Vehicles

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
RTB #002-18 Improper Issuance of Temporary Tags for Courtesy Delivery Vehicles

Posted in Dealers and Manufacturers | Comments Off on RTB #002-18 Improper Issuance of Temporary Tags for Courtesy Delivery Vehicles

Resolved: Cognos Reports delayed (06/21/2018 @ 10:34 AM Central Time)

Good morning,

 

All Cognos reports were available for viewing as of 10:34 AM Central Time this morning (06/21/2018). If you experience new issues with the availability of Cognos Reports, please contact the Service Desk. 

 

The statewide ticket for this issue is: 185322

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (06/21/2018 @ 10:34 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (06/21/2018 @ 10:34 AM Central Time)

Resolved: webDEALER/eTAG Available (06/21/2018 @ 9:25 AM Central Time)

Good morning,

 

The eTAG system was available as of 9:00 AM Central Time this morning, 06/21/2018. If you experience new issues with the eTAG system please contact the service desk.

 

The statewide ticket for this issue is: 185322

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER/eTAG Available (06/21/2018 @ 9:25 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER/eTAG Available (06/21/2018 @ 9:25 AM Central Time)

Update: TXDMV Systems Unavailable (06/21/2018 @ 9:05 AM Central Time)

 

 

Good morning,

 

The issue which caused TxDMV systems to be unavailable has been resolved. All systems are available at this time. 

Cognos reports are currently unavailable. The reports are expected to be available by 10:30 AM Central Time today, (06/21/2018).

Systems Available:  

  • RTS
  • DPS (Law Enforcement) TLETS
  • MVI-Net
  • IVTRS
  • MyPlates
  • Temp Permits
  • Charity Plates
  • webSUB
  • webDEALER/webSalvage
  • eTAG

The statewide ticket for this issue is: 185322

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Update: TXDMV Systems Unavailable (06/21/2018 @ 9:05 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update: TXDMV Systems Unavailable (06/21/2018 @ 9:05 AM Central Time)

Correction: TXDMV Systems Unavailable (06/21/2018 @ 7:55 AM Central Time)

Good morning,

 

An issue has been identified at the State Data Center which is affecting multiple state agencies. Due to this issue all TXDMV Information systems listed below are currently unavailable. State Data Center support staff are working to resolve the issue. An update will sent by noon Central Time (06/21/2018) or as more information becomes available from the State Data Center.

Systems Impacted: All systems below are currently unavailable:

  • RTS
  • DPS (Law Enforcement) TLETS
  • MVI-Net
  • IVTRS
  • webSUB
  • MyPlates
  • Temp Permits
  • webDEALER/webSalvage
  • eTAG
  • Charity Plates

The statewide ticket for this issue is: 185322

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Correction: TXDMV Systems Unavailable (06/21/2018 @ 7:55 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Correction: TXDMV Systems Unavailable (06/21/2018 @ 7:55 AM Central Time)

Initial Notification: webDEALER/eTAG Unavailable (06/21/2018 @ 7:30 AM Central Time)

Good morning,

 

An issue has been identified at the State Data Center which is affecting multiple state agencies. Due to this issue, all TXDMV Information systems are currently unavailable. State Data Center support staff are working to resolve the issue. An update will be sent by noon Central Time (06/21/2018) or as more information becomes available from the State Data Center.

Systems Impacted: All systems below are unavailable: 

  • webDEALER
  • eTAG

The statewide ticket for this issue is: 185322

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER/eTAG Unavailable (06/21/2018 @ 7:30 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER/eTAG Unavailable (06/21/2018 @ 7:30 AM Central Time)

Initial Notification: TXDMV Systems Unavailable (06/21/2018 @ 7:55 AM Central Time)

Good morning,

 

An issue has been identified at the State Data Center which is affecting multiple state agencies. Due to this issue all TXDMV Information systems are currently unavailable. State Data Center support staff are working to resolve the issue. An update will sent by noon Central Time (06/21/2018) or as more information becomes available from the State Data Center.

Systems Impacted: All systems below will be unavailable and unable to access vehicle information during the scheduled time frames below: 

  • RTS
  • DPS (Law Enforcement) TLETS
  • MVI-Net
  • IVTRS
  • webSUB
  • MyPlates
  • Temp Permits
  • webDEALER/webSalvage
  • eTAG
  • Charity Plates

The statewide ticket for this issue is: 185322

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Initial Notification: TXDMV Systems Unavailable (06/21/2018 @ 7:55 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: TXDMV Systems Unavailable (06/21/2018 @ 7:55 AM Central Time)