Monthly Archives: November 2014

webDEALER and webSUB – Available

Great News – webDEALER and webSUB are now available.

If you would like to speak to a Service
Desk representative, please call us at 1-877-933-2020,
option 1. The Service Desk is available
from 7:00 a.m. to 5:30 p.m. (Central Time), … Continue reading

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RTS – Available

Good morning,RTS
is now available. webSUB and webDEALER remain down at this time.  Status updates will be sent hourly until the issue is resolved.

If you would like to speak to a Service
Desk representative, please call us at… Continue reading

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RTS – Unavailable

Good morning,

Update: Please be aware that Registration and Title System (RTS)
is unavailable at this time.  The issue affecting RTS also impacts webSUB
and webDEALER.  Support staff have identified an issue and are working to
resolve the problem.  The problem started at approximately 7:00 am,
Wednesday, November 26, 2014.  You will notice the workstation displays a
“Red Light – Data Server Unavailable”. 

The statewide ticket opened for this problem is #8630. Status
updates will be sent hourly until the issue is resolved.  The Texas
Department of Motor vehicles (TxDMV) apologizes for the inconvenience and
interruption to your standard operations.

If you would like to speak to a Service Desk representative,
please call us at 1-877-933-2020, option 1. The Service Desk is available from
7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.  You may
also send email to:  ServiceDesk@TxDMV.gov

 

Best regards,

Information Technology (IT) Service Desk

TxDMV

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

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RTS – Unavailable

Good morning,

Please be aware that RTS is
unavailable at this time.  Support staff have identified an issue and are
working to resolve the problem.  The problem started at approximately 7:00
am, Wednesday, November 26, 2014.  You will notice the workstation
displays a “Red Light – Data Server Unavailable”. 

The statewide ticket opened for
this problem is #8630. Status updates will be sent hourly until the issue is
resolve.  DMV apologizes for the inconvenience and interruption to your
standard operations.

If you would like to speak to a
Service Desk representative, please call us at 1-877-933-2020, option 1. The
Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday
through Friday.  You may also send email to:  ServiceDesk@TxDMV.gov


Best regards,

IT Service Desk

TxDMV

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

 

 

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Unplanned RTS after hours maintenance 7:00 p.m. Duration = 30 minutes

Good evening,
Unplanned maintenance will be performed on the RTS in order to improve back end performance. The system will be restarted at 7:00 p.m. this evening. Expected duration of the reboot is 30 minutes. No impact on the… Continue reading

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Registration and Title System – webDEALER 2.0.0 Release

 

Please review and distribute as appropriate the attached release notes for webDEALER 2.0.0. These notes are intended to aid current and future users in learning system features.
The 2.0.0 release contains changes … Continue reading

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Registration and Title System – webDEALER 2.0.0 Release

 

Please review and distribute as appropriate the attached release notes for webDEALER 2.0.0. These notes are intended to aid current and future users in learning system features.
The 2.0.0 release contains changes appli… Continue reading

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County December Training Sessions

 

Please review and distribute as appropriate.
New training sessions on the single sticker program, which begins statewide March 1, 2015, are scheduled for December 2014 to provide information on processing title and reg… Continue reading

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Daily Batch Summary Report

The Daily Batch Summary Reports have been resent. 
If you haven’t received  the report please contact the Service Desk at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monda… Continue reading

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Daily Batch Summary Report

The Daily Batch Summary Report for November 15, 2014 is displaying blank.  Texas.gov is aware of the problem and will resend the reports.
The statewide ticket opened for this problem is #7759
Status updates will follow hou… Continue reading

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TxDMV Weather Delays

Due to weather conditions, the Texas Department of Motor Vehicles will delay the opening of the Abilene and Lubbock Regional Service Centers until 10 a.m. on Monday, November 17.

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eView for November 2014

 

Please review and distribute as appropriate.
The Texas Department of Motor Vehicles posted one new non-vendor proposed design (Texas Wildflowers) and four new vendor proposed designs (Dallas Mavericks, Flag of Tex… Continue reading

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My Plates Fee Changes Effective December 1, 2014

 

Please review and distribute as appropriate.
As part of the state’s renewed contract with My Plates, new plate fees were proposed, many of which were reduced, for the Texas Department of Motor Vehicles Board&rsqu… Continue reading

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