Monthly Archives: September 2015

Resolved: COGNOS system issue 9/28/2015

Good Morning,
 
The COGNOS system is fully operational and immediately available to run reports.  If you experience issues running COGNOS reports please contact the Service Desk.
 
The statewide tic… Continue reading

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COGNOS system issue 9/28/2015

Good Morning,
 
The COGNOS system is currently unavailable.  No COGNOS reports may be run at this time. Support staff are working to identify and resolve the issue.  No ETA is available at this time.&… Continue reading

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Resolved: RTS Refactored title processing fix deployed 9/28/2015

Good morning,
 
Support staff completed the deployment of the title processing fix last night.  This fix resolved the issue in the Refactored RTS system that affected the processing of a limited … Continue reading

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Update: RTS Refactored: title processing fix identified 9/28/2015

Good afternoon,
 
Support staff have identified a resolution for the issue in the Refactored RTS system that affects the processing of a limited number of title transactions.  The fix i… Continue reading

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Update: RTS Refactored: title processing issue 9/28/2015

Good Morning,
 
Support staff are validating potential resolutions for the issue in the Refactored RTS system that affects processing a limited number of title transactions.  There… Continue reading

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Update: RTS Refactored: title processing issue 9/28/2015

Good Morning,
 
Support staff continue to work on resolving the issue in the Refactored RTS system that affects processing a limited number of title transactions.  There is no current work around… Continue reading

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RESOLVED: Texas.gov Batch Summary Report for 9/26 blank

Good morning,
 
The corrected Batch Summary reports from Texas.gov for 9/26 have been delivered. If you did not receive your corrected report please contact the Service Desk.
 
The statewide Texas.gov ticket … Continue reading

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Update: Texas.gov Batch Summary Report for 9/26 blank

Good morning,
 
Texas.gov support staff continue to work to resolve the issue that resulted in blank Batch Summary reports. The corrected Batch Summary reports will be sent as soon as possible. No ETA is available a… Continue reading

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RTS Refactored: title processing issue 9/28/2015

Good Morning,
 
An issue has been identified with the Refactored RTS system that affects processing a limited number of title transactions.  A small number of title transactions are being blocked when… Continue reading

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Texas.gov Batch Summary Report for 9/26 blank

Good morning,
 
An issue has been identified where the Batch Summary reports from Texas.gov for 9/26 were delivered blank this morning.  Texas.gov has been notified and support staff are working to resolve the … Continue reading

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Refactored RTS: new version this weekend 9/25/2015

More Good News!
In addition to updating Refactored RTS workstations today with a solution to improve print speed, the TxDMV will deploy an update to the new system to address many of the priority issues reported by county user… Continue reading

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The Registration and Title System (RTS) Enforces 24 Months of Registration with a Two-Year Inspection

 

Please review and distribute as appropriate.
This is to inform you that RTS has been programmed to recognize and enforce 24 months of registration when applicable. This programming change is part of the next RTS releas… Continue reading

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The Registration and Title System (RTS) Enforces 24 Months of Registration with a Two-Year Inspection

 

Please review and distribute as appropriate.
This is to inform you that RTS has been programmed to recognize and enforce 24 months of registration when applicable. This programming change is part of the next RTS releas… Continue reading

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eTags Login issue resolved 9/24/2015

Good evening,
The eTags login issue has been resolved.  Please resume normal dealer operations.
Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the… Continue reading

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eTags Login issue resolved 9/24/2015

Good evening,
The eTags login issue has been resolved.  Please resume normal dealer operations.
Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the… Continue reading

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eTags Login issue 9-24-2015

Good afternoon,
An issue has been identified with eTags which prevents users from logging into the system.  The problem started at approximately 6:40 p.m. Thursday September 24th.
Technicians are currently working t… Continue reading

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eTags Login issue 9-24-2015

Good afternoon,
An issue has been identified with eTags which prevents users from logging into the system.  The problem started at approximately 6:40 p.m. Thursday September 24th.
Technicians are currently working t… Continue reading

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Refactored RTS: Printing performance update 9/24/2015

Good morning,
After close of business today (September 24, 2015), TxDMV will be deploying an update to the Registration and Titling System Point of Sale (RTS POS) workstations in order to enhance printing speed. This enhanceme… Continue reading

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Refactored RTS: Printing performance and NMVTIS report updates scheduled for 9/24/2015

 
Your feedback matters!
We have heard your comments about printing speed in the Refactored RTS system and the impact it has on your ability to service our mutual customers.
On September 24, 2015, we’re deploying… Continue reading

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Local phone number to reach TxDMV Motor Carrier services

Motor Carriers,
Please note an alternate to our toll-free number. The local number to reach all Motor Carrier Services is 1-512-872-8090. This number reaches the same menu as 1-800-299-1700. If you encounter problems using the… Continue reading

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Local phone number to reach TxDMV Motor Carrier services

Motor Carriers,
Please note an alternate to our toll-free number. The local number to reach all Motor Carrier Services is 1-512-872-8090. This number reaches the same menu as 1-800-299-1700. If you encounter problems using the… Continue reading

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Refactored RTS: New Color Scheme Coming 9/28/2015

Good afternoon,
The results are in! In response to feedback from many of you, the TxDMV invited all counties to complete a survey on their preferred color scheme option. The results of this survey were used to help determine t… Continue reading

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New phone menu to reach TxDMV Motor Carrier services

Motor Carrier and Industry Partners,
The TxDMV recently launched a new phone system to better serve the Motor Carrier industry. The toll free number is still 1-800-299-1700 for Oversize/Overweight permits, Credentialing, or fo… Continue reading

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New phone menu to reach TxDMV Motor Carrier services

Motor Carrier and Industry Partners,
The TxDMV recently launched a new phone system to better serve the Motor Carrier industry. The toll free number is still 1-800-299-1700 for Oversize/Overweight permits, Credentialing, or fo… Continue reading

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Resolved: NMVTIS data delayed 9/16/2015

Good afternoon,
 
The NMVTIS data file has been received from AAMVA and will be processed tonight.  The NMVTIS reports will show both days on the report tomorrow. If your NMVTIS report does not contain&nbs… Continue reading

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