Monthly Archives: September 2017

Performance Quality Recognition Program Applications

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is accepting applications for the inaugural Performance Quality Recognition Program (PQRP). One month remains before the October 31 submission deadline. The PQRP application, Form 2017-001, can be … Continue reading

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TxPROS Maintenance Scheduled for 7 p.m., Saturday, September 30

The Texas Permitting and Routing Optimization System (TxPROS) will undergo scheduled maintenance tomorrow evening, Saturday, Sept. 30. The system is scheduled to be down starting at 7 p.m. CST for approximately 15 minutes. We apologize for any inconvenience. You will … Continue reading

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Texas Department of Motor Vehicles Warns Buyers Beware of Flood-Damaged Vehicles

Texas Department of Motor Vehicles Warns Buyers Beware of Flood-Damaged VehiclesTexans urged “Don’t let yourself become the next victim of Hurricane Harvey.” AUSTIN – With an estimated 500,000 to one million cars and trucks ruined in recent floods from Hurricane … Continue reading

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eTAG Update (Late 2017)

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) will update the eTAG system (the system used for Buyer Tags) in late 2017. This change will improve the way eTAG works and move it into webDEALER … Continue reading

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Completed: RTS available (09/21/2017 6:55 PM)

Good evening,   All RTS system maintenance was completed as of 6:55 PM CDT this evening (09/21/2017).  If you experience any issues with the  RTS system please contact the Service Desk.   If you would like to speak to a Service Desk representative, please … Continue reading

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Completed: eTAG Unplanned Maintenance (09/21/2017 at 6:55 PM CDT)

Good evening,   The eTAG scheduled maintenance was completed as of 6:55 PM CDT this evening, 09/21/2017.  If you experience issues with the system after the maintenance is complete, please contact the Service Desk.   Please remember that after using an Internet Down tag, you … Continue reading

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Initial Notification: RTS Unplanned Maintenance (9/21/2017 6:30 PM)

Good afternoon,   On September 21, 2017, the Texas Department of Motor Vehicles (TxDMV) will be performing RTS system maintenance. The duration of the maintenance is scheduled for up to 1.5 hours, beginning Thursday (09/21/2017) at 6:30 PM CDT and lasting until 8:00 PM CDT. RTS will … Continue reading

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Initial Notification: eTAG Unplanned Maintenance (9/21/2017 @ 6:30 PM)

Good afternoon,   On September 21, 2017, the Texas Department of Motor Vehicles (TxDMV) will be performing eTAG system maintenance. The duration of the maintenance is scheduled for up to 1.5 hours, beginning Thursday (09/21/2017) at 6:30 PM CDT and lasting until 8:00 PM CDT. eTAG will … Continue reading

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UPDATE: Temporary Suspension of Motor Carrier IRP Requirements for Disaster Relief

Commercial Vehicle registration requirements to travel in and through the state of Texas are temporarily suspended by order of Texas Governor Greg Abbott. This is to make it faster and easier for operators of commercial vehicles to provide disaster relief … Continue reading

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Resolved: TxDMV call centers available (09/18/2017 @ 10:40 AM CDT)

Good morning,   All Texas Department of Motor Vehicles call centers are now available. If you experience new issues contacting TxDMV by phone please email the Service Desk.   The statewide ticket for this issue is: 145367 If you would like … Continue reading

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Service Restored for the TxDMV Telephone System

Phone service is now restored for the Motor Carrier Division’s main line (1-800-299-1700). The Texas Department of Motor Vehicles apologizes for any  inconvenience caused by the temporary outage.     Source: Motor Carriers Service Restored for the TxDMV Telephone System

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Update: TxDMV call centers unavailable (09/18/2017 @ 10:00 AM CDT)

Good morning,   All Texas Department of Motor Vehicles call centers remain unavailable. An update will sent by 11 a.m. today  (09/18/2017) or as more information becomes available.  The IT Service Desk is available by email at ServiceDesk@TxDMV.gov.   The statewide … Continue reading

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Initial Notification: TxDMV call centers unavailable (09/18/2017 @ 8:55 AM CDT)

Good morning,   All Texas Department of Motor Vehicles call centers are currently unavailable. Support staff are working with telecommunication vendors to identify and resolve the issue.  An update will be sent by 10 a.m. (09/18/2017) or as more information becomes available.  … Continue reading

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TxDMV Telephone System Outage

The Texas Department of Motor Vehicle (TxDMV) Motor Carrier Division (MCD) main line (1-800-299-1700) is currently unavailable. Support staff are working to identify and resolve the issue. An update will be sent when phone service is restored. Oversize/Overweight Permits: Motor … Continue reading

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Resolved: TxDMV phones available (09/15/2017 @ 2:00 PM CDT) –

Good afternoon,   The Texas Department of Motor Vehicles main customer service number (512-465-3000) and the IT Service Desk number (512-465-4010) were unavailable from 1:30 PM to 1:45 PM CDT today (09/15/2017). If you experience any new phone please contact the Service Desk.     … Continue reading

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RTB # 017-17 Waiver of Duplicate Registration/Inquiry Receipt Fee as a Result of Hurricane Harvey

Please review and distribute as appropriate. Thank you, Jeremiah Kuntz, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles Attachments If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center. … Continue reading

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Restrictions Lifted for Oversize/Overweight Permit Travel in Counties Impacted by Hurricane Harvey

The restrictions prohibiting regular oversize/overweight vehicle and load travel in Texas disaster areas have been lifted. Motor carriers transporting oversize and/or overweight loads for Hurricane Harvey disaster relief efforts have two options, the permit waiver per Gov. Gregg Abbott’s Declaration … Continue reading

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RESOLVED: IVTRS Report Issue (9/12/2017 @ 8:20 AM CDT)

Good morning,   The issue where the IVTRS centralized approval process caused internet transaction fees collected to not show on County Wide reports for some counties has been resolved. If you have questions, need additional information or assistance please contact the Service Desk. … Continue reading

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UPDATE: IVTRS Report Issue (9/11/2017 @ 4:30 PM CDT)

Good afternoon,   A fix has been identified and will be deployed this evening (9/11/2017) that resolves the issue where the IVTRS centralized approval process causes internet transaction fees collected to not show on County Wide reports for some counties. An update … Continue reading

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Webinars for Counties on RTB #015-17 and #016-17

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collectors to discuss RTB #015-17 Waiver of Delinquent Transfer Penalty as a Result of Hurricane Harvey and RTB #016-17 Rebuilt Salvage Applications for Hail Damaged and Recovered … Continue reading

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Proposal 43 TAC §217.45 and §217.182

Proposed 43 TAC §217.45 and §217.182   Please review and distribute as appropriate.   The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, §217.45 and … Continue reading

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Proposal 43 TAC §§217.3, 217.4, 217.82, and 217.84

Proposed 43 TAC §§217.3, 217.4, 217.82, and 217.84   Please review and distribute as appropriate.   The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, … Continue reading

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TxDMV Beaumont Office CLOSED Sept. 11

Due to an ongoing power outage, the Texas Department of Motor Vehicles (TxDMV) Beaumont Regional Service Center will remain CLOSED today (Monday, September 11). We look forward to resuming service as soon as possible.  Most vehicle title and registration services are … Continue reading

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TxDMV Beaumont Office Delay UPDATE

UPDATE: Due to a power outage, the Texas Department of Motor Vehicles (TxDMV) Beaumont Regional Service Center will delay opening until 12 Noon today (Monday, September 11).  Most vehicle title and registration services are provided by your county tax office. County … Continue reading

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UPDATE: IVTRS Report Issue 9/11/2017 @ 9:20 AM CDT

Good morning,   An issue has been identified with the IVTRS centralized batch approval process that causes internet transaction fees collected to not show on County Wide reports for the counties listed below. Support staff are working to resolve the issue.  An update will … Continue reading

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