Additional Refactored RTS issue identified and resolved 8/24/2015

Good morning,


During the initial service restart this morning an additional issue was identified with the Refactored RTS system.  Technicians have updated the system and have restarted the services in order to implement the change. Please close your browser and log back into the system.  If you experience any new issues with the Refactored RTS system please contact the service desk.


The statewide ticket number for this issue is: 46690


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience to you and your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020




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