Author Archives: TxDMV

Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release

Good Morning, Following the release of RTS 9.2, specific errors related to Texas title records were identified, the following of which were resolved by Saturday, February 16, 2019: When an existing Texas Title record is not found in a Title … Continue reading

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Completed: webDEALER/eTAG: Scheduled Maintenance (02/17/2019 @ 04:35 AM Central Time)

Good Morning, The scheduled maintenance was completed as of 04:10 AM Central Time this morning, 02/17/2019.  If you experience new issues, please contact Customer Service.   Please remember that after using an Internet Down tag, you must enter the information … Continue reading

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Initial Notification: webDEALER/eTAG: DIR Scheduled Maintenance (02/16/2019 @ 07:00 PM Central Time)

Good Afternoon,   On Saturday, 02/16/2019, the Department of Information Resources (DIR) will be performing system maintenance that will affect 30 State Agencies, including TxDMV.  The duration of the maintenance is scheduled for up to 11 hours, beginning Saturday (02/16/2019) … Continue reading

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Resolved: RTS issue (02/15/2019 @ 11:00 AM)

Good Morning, The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.   If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer … Continue reading

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Initial Notification: RTS issue reported (2/15/2019 @ 10:54 AM)

Good Morning, An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 11:30 AM today (2/15/2019) or … Continue reading

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TxDMV Holiday Hours – Presidents' Day 2019

In observance of Presidents’ Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, February 18, and the Oversize/Overweight Permits Office will be closed on Saturday, February 16.  Vehicle title and registration services: Most vehicle title and … Continue reading

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Resolved: RTS issue (02/12/2019 @ 4:08 PM)

Good Afternoon, The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.   If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer … Continue reading

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Initial Notification: RTS issue reported (2/12/2019 @ 3:55 PM)

Good Afternoon, An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (2/12/2019) or … Continue reading

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TxDMV Board Meetings – February 2019

      The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meetings for the month of February 2019:  Finance and Audit Committee MeetingWednesday, February 6, 2019 – 2 p.m.  4000 Jackson Avenue, Austin – Lone Star Room … Continue reading

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Resolved: Cognos Reports Access Issue (01/28/2019 @ 09:03 AM Central Time)

Good morning,   The issue with the Cognos System preventing users from running reports has been resolved. If you experience new issues with the Cognos System, please contact Customer Service.  If you would like to speak to a Customer Service … Continue reading

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Initial Notification: Cognos Reports Access Issue (01/28/2019 @ 08:35 AM Central Time)

Good morning,   An issue has been identified with the Cognos System which may cause some users to be unable to access reports. IT Support is working to resolve the issue. A notification will be sent once the reports are … Continue reading

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Time to Renew Unified Carrier Registration (UCR)

The Federal Motor Carrier Safety Administration (FMCSA) finalized rules for 2019 Unified Carrier Registration (UCR) fees in December 2018. The registration period began on December 28, 2018 and will continue through December 31, 2019. The UCR Board recommends that enforcement … Continue reading

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RTS POS Online Help Webinar

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collector offices to discuss Registration and Title System (RTS) Point-of-Sale (POS) Online Help. This training opportunity will help you learn about RTS POS resources available online for … Continue reading

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County NMVTIS Reports Unavailable Today (01/22/2019)

Due to the AAMVA outage the weekend of January 19-20, 2019, our Friday file was not processed and county NMVTIS reports will be blank the morning of Tuesday, January 22.  These reports will be available Wednesday, January 23.      … Continue reading

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NMVTIS online & batch processing maintenance: Jan. 19-21

Good afternoon, NMVTIS online and batch processing will be down for maintenance beginning Saturday, January 19, at 3 p.m. CST through Monday, January 21, at 9 a.m. CST. We do not anticipate any impact on batch reports for Monday and Tuesday … Continue reading

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NMVTIS Inquiry Report for Today (1/17/2019) is Not Available

Good morning,   The NMVTIS data file was not received from AAMVA for today, Thursday January 17, 2019.  As a result, there is no NMVTIS report available for today.    If you would like to speak to a Customer Service Representative, … Continue reading

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TxDMV Holiday Hours – MLK Day

In observance of Martin Luther King Jr. Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, Jan. 21, 2019, and the Oversize/Overweight Permits Office will be closed on Saturday, Jan. 19, 2019.  Vehicle title and registration … Continue reading

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Resolved: RTS issue (1/14/2019 @ 5:24 PM)

Good afternoon, The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service … Continue reading

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Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)

Good afternoon, An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 6:00 PM today (1/14/2019) or … Continue reading

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Resolved: RTS issue (1/14/2019 @ 3:50 PM)

Good afternoon, The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service … Continue reading

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Initial Notification: RTS issue reported (1/14/2019 @ 3:31 PM)

Good afternoon, An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (1/14/2019) or … Continue reading

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Mover Training Seminar – Houston

Attention all Household Goods Motor Carriers: We are pleased to announce our next Mover Training Seminar on February 5th, 2019, in Houston, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods … Continue reading

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Update to Correct Title Rejection Event for RTS 9.2.

Please review and distribute as appropriate. As you are aware, the department implemented Registration and Title System (RTS) Release 9.2 on December 31, 2018. As part of this release, RTS requires entry of the last four digits of the document … Continue reading

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Matrix of Registration Forms

Please review and distribute as appropriate. The department recently notified stakeholders that the Vehicle Titles and Registration Division had completed a review and/or update of 60 registration related forms and made the updated forms available on the TxDMV website. To … Continue reading

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January 2019 Title Manual Revision

  The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov. We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note … Continue reading

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