Author Archives: TxDMV

Resolved: Two Cognos Reports delayed (04/20/2018 @ 09:07 AM Central Time)

Good morning,   All Cognos reports were available for viewing as of 08:19 AM Central Time this morning (04/20/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/20/2018 @ 07:48 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 09:30 AM Central Time this morning (04/20/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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April 2018 New Specialty License Plates

Please review and distribute as appropriate. Three new plates will be made available for the public to order on April 23, 2018: 1. Quail, available via the RTS and IVTRS systems.                                   2. Texas 2000, available via My Plates. 3. Porsche Club of America, … Continue reading

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Update on Recent RTS / Cognos Report Issues

Good afternoon, In recent weeks the department has experienced intermittent stability issues with RTS and delays with Cognos reports, as you have likely noticed.  We know these issues are frustrating and impact our shared ability to serve the motoring public, … Continue reading

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Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)

Good morning,   All Cognos reports were available for viewing as of 10:10 AM Central Time this morning (04/17/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 11:00 AM Central Time this morning (04/17/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue … Continue reading

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TxDMV webDEALER Update – Completing Title Applications

On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are unable to process transactions in webDEALER. Users report transactions previously created are unavailable, or … Continue reading

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TxDMV eTAG/webDEALER Update – Recommended Internet Browsers

On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are experiencing an issue where the system prevents a user from progressing through a transaction, … Continue reading

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Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Good afternoon,   The RTS system encountered a performance issue between 3:35 PM Central Time and lasted until 4:00 PM Central Time today (04/11/2018) which caused a limited number of users to experience intermittent connectivity. If you experienced this issue please reboot your work station. If … Continue reading

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Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

Good afternoon, An issue has been reported with the RTS system where a limited number of users are experiencing intermittent connectivity. Support staff are working to identify and resolve the issue. An update will sent by 4:30 PM this afternoon (4/11/2018) or … Continue reading

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TxDMV eTAG/webDEALER: User Tips

On April 9, 2018, the Texas Department of Motor Vehicles deployed an update to the eTAG/webDEALER system. We would like to provide you with some tips to help you efficiently use the updated system. eTAG/webDEALER User Tips Confirm you selected … Continue reading

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Texas Department of Criminal Justice Partial Lockdown

Please review and distribute as appropriate. This is to notify you of a delay in fulfilling specialty license plate and warehouse supply orders.  The Texas Department of Criminal Justice (TDCJ) Wynne Unit in Huntsville is under partial lockdown status through … Continue reading

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Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)

Good morning, All Cognos reports were available for viewing as of 10:42 AM Central Time this morning (04/10/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for this … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/10/2018@ 9:03 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:45 AM Central Time this morning (04/10/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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TxDMV Board Meeting – April

      The Texas Department of Motor Vehicles (TxDMV) board has scheduled the following meeting for the month of April: Board Meeting  Thursday, April 12, 2018 – 8 a.m.  4000 Jackson Avenue, Austin – Lone Star Room TxDMV board and … Continue reading

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Completed: Unscheduled Maintenance (4/9/2018 @ 1:15 PM)

Good afternoon, The unscheduled maintenance was completed as of 1:15 PM Central Time this afternoon, April 9, 2018. If you experience new issues please contact the Service Desk. If you would like to speak to a Service Desk representative, please … Continue reading

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Initial Notification: Unscheduled Maintenance (4/9/2018 @ 12:45 PM)

Good afternoon, On Monday, April 9, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to 30 minutes beginning at 12:45 … Continue reading

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Initial Notification: RTS Issue (4/9/2018 @ 11:45 AM)

Good morning, The RTS system is currently experiencing intermittent connectivity issues. Support staff are working to identify and resolve the issue. An update will sent by 2:00 PM this afternoon (4/9/2018). The statewide ticket for this issue is: 172621 If … Continue reading

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eTAG/webDEALER: Assigning Internet Down Tags

We received calls from a few dealers who are working to assign internet down tags in the updated system and receiving an error message (see below). If you encounter this error, please ensure you are signed in for the location … Continue reading

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eTAG is Now Part of webDEALER

eTAG is Now Part of webDEALER You may now access both eTAG and webDEALER at the address below: webDEALER.TxDMV.gov/title/ You may also want to check out this four-minute video demonstrating how to assign an Internet Down tag: The updated user guide is … Continue reading

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Subject: Completed: Scheduled Maintenance (04/08/2018 @ 9:56 AM)

Good morning,   The scheduled maintenance was completed as of 9:56 AM Central Time this morning, 04/08/2018. If you experience issues after the maintenance window, please contact the Service Desk.   If you would like to speak to a Service … Continue reading

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Reminder: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Good afternoon,   On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning … Continue reading

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Resolved: Two Cognos Reports delayed (04/06/2018 @ 10:49 AM Central Time)

Good morning, All Cognos reports were available for viewing as of 10:49 AM Central Time this morning (04/06/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for this … Continue reading

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Update: Two Cognos Reports delayed (04/06/2018 @ 10:22 AM Central Time)

Good morning, The Week to Date Report and Inventory Transaction Reports continue to be delayed and an update will be sent by 11:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue is: … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/06/2018 @ 07:05 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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