Author Archives: TxDMV

TxDMV Recognizes Counties for Outstanding Performance

TxDMV Recognizes Counties for Outstanding PerformanceInaugural Performance Quality Recognition Program Award Recipients Honored (AUSTIN, Texas – June 20, 2018) The Texas Department of Motor Vehicles (TxDMV) honors the inaugural award recipients of the department’s new Performance Quality Recognition Program. The awards … Continue reading

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Completed: Unscheduled Maintenance: webSub and webDEALER/eTAG (06/13/2018 @ 08:30 PM Central Time)

Good evening, The maintenance impacting the webSub and webDEALER/eTAG systems was completed as of 8:30 PM Central Time this evening, 06/13/2018. If you experience issues after the maintenance window, please contact the Service Desk. If you would like to speak to … Continue reading

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Initial Notification: Unscheduled Maintenance: webSUB and webDEALER/eTAG (06/13/2018 @ 8:00 PM Central Time)

Good afternoon, On Wednesday, June 13, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing maintenance that will impact the webSUB and webDEALER/eTAG systems. The duration of the maintenance is scheduled for up to 30 minutes beginning at … Continue reading

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Online Temporary Permits

Please review and distribute as appropriate. With the implementation of Registration and Title System (RTS) Release 9.1.0, the Texas Department of Motor Vehicles (TxDMV) introduced new security features for online temporary permits. These security features are intended to help prevent … Continue reading

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Correction: AT&T Network Issue Resolved (06/13/2018 @ 9:45 AM Central Time)

Good morning, The AT&T network issue that prevented a limited number of users from logging into RTS was resolved at 10:51 PM Central Time last night (06/12/2018). If you experience new issues logging into RTS, please contact the Service Desk.    … Continue reading

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Resolved: AT&T network issue (06/3/2018 @ 8:40 AM Central Time)

Good morning, The AT&T network issue that prevented a limited number of users from logging into RTS was resolved at 10:51 PM Central Time last night (06/12/2018). If you experience new issues logging into RTS, please contact the Service Desk.    … Continue reading

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Update: RTS network issue (06/12/2018@ 5:15 PM Central Time)

Good afternoon, The network issue has been identified as a major incident at AT&T. This issue impacts over 1500 telecommunication circuits across Texas. An update will be provided as more information becomes available.   The statewide ticket number for this … Continue reading

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Update: RTS network issue (06/12/2018@ 3:00 PM)

Good afternoon, Support staff continue to work with AT&T to identify the issue that is impacting multiple RTS office locations and preventing users from logging into the system. An update will be sent by the end of business today (06/12/2018) … Continue reading

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Initial Notification: RTS network issue (06/12/2018@ 1:25 PM)

Good afternoon, An issue at AT&T has been identified that impacts multiple RTS office locations and prevents users from logging onto the system. Support staff are working with AT&T to resolve the issue. An update will be sent by 3:00 … Continue reading

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Resolved: RTS Issue (6/11/2018 @ 6:30 PM Central Time)

Good evening, The RTS system experienced intermittent connectivity issues which caused a limited number of users to experience difficulty closing out their workstations. If you were unable to close out your workstation tonight, Monday, June 11, 2018 please contact the Service Desk so we … Continue reading

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Initial Notification: RTS Issue (6/11/2018 @ 5:41 PM)

Good afternoon, The RTS system is currently experiencing intermittent connectivity issues which may cause a limited number of users to experience issues closing out their workstations. Support staff are working to identify and resolve the issue. An update will be … Continue reading

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TxDMV Board Meeting – June

      The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meetings for the month of June: Finance and Audit Committee Meeting Wednesday, June 13, 2018 – 2 p.m.  4000 Jackson Avenue, Austin – Lone Star Room Board … Continue reading

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Titles Misprinted With Beneficiary Remark

Please review and distribute as appropriate. Registration and Title System (RTS) Release 9.1.0 introduced functionality allowing a beneficiary to be designated on the Texas title.  A defect in Release 9.1.0 caused the BENEFICIARY remark to print on all titles printed … Continue reading

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TxDMV's Oversize/Overweight Permits Office Closed Saturday, June 2, for Building Maintenance

TxDMV’s Oversize/Overweight Permits Office will be closed this Saturday, June 2, 2018, for building maintenance. Permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.Gov. We apologize for any inconvenience. Source: Motor Carriers … Continue reading

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Resolved: Two Cognos Reports delayed (05/25/2018 @ 10:10 AM Central Time)

Good morning,   All Cognos reports were available for viewing as of 9:50 AM Central Time this morning (05/25/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for … Continue reading

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RTS Printing of Temporary Timed Permits

Please review and distribute as appropriate. Security features were recently implemented for temporary timed permits (72-Hour, 144-Hour, 30-Day, and One Trip), including permits issued by the county using the Registration and Title System (RTS).  The department updated the permit designs … Continue reading

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Initial Notification: Two Cognos Reports delayed (05/25/2018 @ 07:15 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:30 AM Central Time this morning (05/25/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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TxDMV Holiday Hours – Memorial Day

In observance of Memorial Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, May 28. Note to motor carriers: The Motor Carrier Oversize/Overweight Permits Section will also be closed on Saturday, May 26.  Vehicle title and … Continue reading

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Beware of Flood-Damaged Vehicles

TxDMV Warns Buyers to Beware of Flood-Damaged Vehicles Giving someone a new or used car as a graduation gift may earn you an “A” for effort, but failing to do your homework before buying could be a dangerous and costly … Continue reading

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Adopted 43 TAC §217.168 and §217.185

Adopted 43 TAC §217.168 and §217.185   Please review and distribute as appropriate.   The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 217, §217.168 and … Continue reading

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Resolved: webDEALER Issue (05/21/2018 @ 4:12 PM Central Time)

Good afternoon,   The issue that caused some users to experience application errors in the webDEALER system has been resolved. If you experience new issues with the webDEALER system, please contact the Service Desk.   The state wide ticket number is: 180464 If you would … Continue reading

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Update: webDEALER Issue (05/21/2018 @ 10:13 AM Central Time)

Good morning, Support staff continue to work to resolve the issue in the webDEALER system which causes some users to experience applications errors. An update will sent before the end of business today, May 21, 2018.   The state wide ticket number … Continue reading

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Initial Notification: webDEALER Issue (05/21/2018 @ 08:55 AM Central Time)

Good morning, An issue has been identified in the webDEALER system which causes some users to experience applications errors. Support staff are working to resolve the issue. An update will sent by 10:00 AM Central Time this morning, May 21, 2018.   … Continue reading

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Corrected: Scheduled Maintenance: RTS Release 9.1.0 (05/19/2018)

Good afternoon, Over the weekend of May 19, 2018, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) and Internet Vehicle Title and Registration Service (IVTRS) with Release 9.1.0 that contains the content summarized below.     … Continue reading

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Reminder: Scheduled Maintenance: RTS Release 9.1.0 (05/19/2018)

Good afternoon, Over the weekend of May 19, 2018, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) and Internet Vehicle Title and Registration Service (IVTRS) with Release 9.1.0 that contains the content summarized below.     … Continue reading

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