Author Archives: TxDMV

Mover Training Seminar – Austin

Attention all Household Goods Motor Carriers: We are pleased to announce our next Mover Training Seminar on June 27th, 2019, in Austin, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods … Continue reading

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Completed: Texas NIC Network Maintenance

Texas.gov Payment Services Provider (Texas NIC) completed their maintenance updates as of 2:46 am on Sunday, June 9, 2019.   If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.   Thank you,   Department … Continue reading

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Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

On Sunday, June 9, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make minor network maintenance updates during the hours of 12:00 am to 3:00 am.  During this time, regular processing will continue and no impact is expected.  … Continue reading

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TxDMV Board Meetings – June 2019

    The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meetings for the month of June 2019:  Projects and Operations Committee Meeting Wednesday, June 5, 2019 – 2 p.m.   4000 Jackson Avenue, Austin – Lone Star Room … Continue reading

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Changes are coming to webDEALER with the addition of eTITLE!

Coming Soon: eTITLE We are excited to announce the addition of eTITLE to webDEALER. This new feature will facilitate the secure electronic transfer of titles between dealers in the wholesale market, making the title transfer process faster and easier than … Continue reading

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Specialty License Plate Guides

Please review and distribute as appropriate. Three new specialty license plate guides are now available to assist you with customer plate orders. Each guide provides illustrations of non-vendor specialty plates, including Military and Disabled Veteran plate options, along with each … Continue reading

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TxDMV Systems Restored

TxDMV experienced network issues this morning that may have affected your ability to access our systems.  The issue is resolved.  If you continue to experience issues, contact a TxDMV Customer Service Representative at 512-465-4010.  TxDMV customer service support is available … Continue reading

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TxDMV System Issues

TxDMV is experiencing network issues this morning that may have affected your ability to access our systems.  We are working on the issue and will notify you when it is resolved.  There is a statewide ticket number for this issue. … Continue reading

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30-Day Permits for Customers of Dallas-area Hyundai Dealership

Please review and distribute as appropriate. The department is aware that there have been numerous consumer complaints filed against Fenton Hyundai for failure to timely transfer title. As such, customers of Fenton Hyundai are in need of more than three … Continue reading

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Credit Card Payment Error

We received a report this morning that some credit card payment transactions on TxDMV systems were returning a credit card denied message for transactions that processed correctly.  This issue has now been resolved, however, some customers may have received multiple … Continue reading

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Statement on the passing of Board Member Gary Painter

Statement on the loss of Board Member Gary Painter  (AUSTIN, Texas – May 26, 2019) Texas Department of Motor Vehicles (TxDMV) Board Chairman Guillermo Trevino issued the following statement on the death of TxDMV Board Member Gary Painter:  “Gary Painter … Continue reading

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Resolved: RTS Printing Issues (05/23/2019 @ 12PM CST)

Good afternoon, The Adobe printing issue has been resolved.    We understand the Adobe printing issue may result in problems balancing your RTS or Cognos reports, or require a funds adjustment for transactions that did not print and voided in … Continue reading

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Update: RTS Printing Issues (05/22/2019 @ 3:17 PM CST)

Good afternoon, Please see the attached instructions for repairing the Adobe print issue.  The IT Department support staff have used these instructions to successfully walk counties through restoring printer functionality. Each user experiencing issues must follow these instructions on all … Continue reading

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Update: RTS Printing Issues (05/22/2019 @ 9:00 AM CST)

Good morning, Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted. This is the highest priority for TxDMV support staff, and … Continue reading

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Update: RTS Printing Issues (05/21/2019 @ 4:30 PM CST)

Good afternoon, Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted. This is the highest priority for TxDMV support staff, and … Continue reading

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Update: Adobe Printing Issues (05/21/2019 @ 1:50 PM CST)

Good afternoon, An issue has been identified with an Adobe software update that is preventing some user’s from printing. Support staff are  working to update all impacted workstations. We apologize for any inconvenience this is causing you or your customers. This is the highest priority for TxDMV support … Continue reading

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TxDMV Holiday Hours – Memorial Day 2019

In observance of Memorial Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, May 27. Note to motor carriers: The Motor Carrier Oversize/Overweight Permits Section will also be closed on Saturday, May 25.  Vehicle title and … Continue reading

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COUNTY EQUIPMENT GUIDE: New policies and procedures for TxDMV-issued workstations and consumable supplies

Please review and distribute as appropriate. Attached please find a draft of the Texas Department of Motor Vehicles’ (TxDMV) County Equipment Guide for your review. This guide is a reference document that was designed to provide tax assessor-collectors and their … Continue reading

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Notification: Adobe Issues

Good morning, An issue has been identified, which prevents users from running Cognos reports.  To resolve this issue, open Adobe Reader and click accept, if prompted.  Some users may not be affected. If you would like to speak to a Customer … Continue reading

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Texas.gov Message to County Tax Assessor-Collectors

Please review and distribute as appropriate. As you may be aware, the Texas.gov payment provider (NIC) transitioned the payment processor to First Data over the past several months. TxDMV, DIR and NIC greatly appreciate your cooperation to make the transition … Continue reading

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Resolved: RTS issue (05/10/2019 @ 3:15 PM CST)

Good afternoon, The issue which prevented users from completing title and registration transactions has been resolved. If you encounter new issues please contact a customer service representative.   If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. … Continue reading

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Initial Notification: RTS issue reported (5/10/2019 @ 2:30 PM CST)

Good afternoon, An issue has been identified, which prevents users from completing title and registration transactions.  Support staff are working to identify and resolve the issue. An update will be sent by 4:00 PM CST this afternoon, May 10, 2019. If you would … Continue reading

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TxDMV Board Meeting – May 2019

    The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meeting for the month of May 2019:  Board Meeting Thursday, May 2, 2019 – 8:30 a.m.  4000 Jackson Avenue, Austin – Lone Star Room TxDMV board and committee … Continue reading

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Weight Limits in Effect for IH45/IH20 Connector Ramps South of Dallas

The Texas Department of Transportation has temporarily placed weight limits on three of the four direct connector ramps at the interchanges of IH45 and IH20 south of Dallas. The direct connector ramps that are affected include: IH45 northbound to IH20 … Continue reading

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webDEALER County User Guide Update

Please review and distribute as appropriate. An update to the webDEALER County User Guide (attached) is now available through the webDEALER resources for County users link on the webDEALER support tab and at www.txdmv.gov/tax-assessor-collectors. Version 4.1.1 of the webDEALER County … Continue reading

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