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Author Archives: TxDMV
Initial Notification: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)
Good afternoon, On Friday, March 15, 2024, the Texas Department of Motor Vehicles (TxDMV) will update the webDealer System starting at 6:00 PM, lasting up to 11:59 PM. During the maintenancewindow, you may experience intermittent network connectivity when accessing thewebDealer … Continue reading
Posted in Dealers and Manufacturers
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Notification: Credit Card transaction processing issues occurring this morning. (03/12/2024)
Good afternoon, Support staff are aware of credit card processing payment issues which started in the 11:30AM timeframe this morning. We are working diligently with our Payment Processing vendors to address and resolve the payment processing issues. Our vendors have … Continue reading
Posted in Tax Assessor-Collectors
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Reminder: FY 2024 TxDMV External Customer Satisfaction Survey
The Texas Department of Motor Vehicles (TxDMV) strives to provide premier customer service. If you have already responded to our survey, thank you. If not, the department would appreciate your feedback through a brief online survey that will take approximately … Continue reading
Posted in Contractors and Vendors
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Resolved: Cognos – Cognos Intermittent Performance Issues (03/07/2024 @ 12:03 PM)
Good afternoon, The Cognos maintenance has been completed. The following reports are now available: 1. Title in Process with Hard Stops 2. Hot Check Status Report 3. Week/Month to date Fees Report We apologize for the … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Resolved: Cognos – Cognos Intermittent Performance Issues (03/07/2024 @ 12:03 PM)
Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 3:20 PM)
Good afternoon, The Monthly version of the Week/Month-To-Date Fees Report will be disabled this evening as we work to resolve the issue. Please do not run the Week/Month-To-Date Fees Report until the intermittent performance issues have been resolved. An update … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 10:30 AM)
Good morning, Cognos is experiencing intermittent performance issues. Support Staff are aware and working to resolve the issue. Please do not run the following reports until the intermittent performance issues have been resolved. The following reports are currently unavailable: … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 2:40 PM)
Good afternoon, The Cognos intermittent performance issues have been resolved. Users can now run the Week/Month-To-Date Fees Report. We apologize for the inconvenience and any impact on you and your customers, Thank you, Texas Department of Motor Vehicles IT Services … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 10:24 AM)
Good morning, Cognos is experiencing intermittent performance issues. Support Staff are aware and ask that you do not run the Week/Month-To-Date Fees Report until the performance issues have been resolved. An update will be provided when the above reports become … Continue reading
Posted in Tax Assessor-Collectors
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FY 2024 TxDMV External Customer Satisfaction Survey
The Texas Department of Motor Vehicles (TxDMV) strives to provide premier customer service. To help us on our path of continuous improvement, the department would appreciate your feedback through a brief online survey that will take approximately four (4) minutes. … Continue reading
Posted in Contractors and Vendors
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Temporary Suspension of Motor Carrier IRP Requirements for Wildfire Disaster Relief
Texas Governor Greg Abbott has suspended certain vehicle registration requirements related to Apportioned Registration, also known as the International Registration Plan (IRP), and Temporary Permits for operators of commercial motor vehicles associated with activities necessary to respond to the disaster. … Continue reading
Posted in Motor Carriers
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Oversize/Overweight Permit Requirements Suspended for Wildfire Disaster Relief
Oversize/Overweight Permit Requirements Suspended for Wildfire Response Texas Governor Greg Abbott declared a disaster for Texas counties impacted by wildfires. The Governor’s Office has temporarily suspended oversize/overweight permitting requirements for vehicles and loads associated with activities necessary to respond to … Continue reading
Posted in Motor Carriers
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Resolved: RTS Batch Reports are now available (2/29/2024 @ 1:13 PM)
Good afternoon, RTS Batch processing is complete. All transactions for 2/28/2024 have processed and reports are now available. Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: RTS Batch Reports … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: RTS Batch Reports are delayed (2/29/2024 7:52 AM)
Good morning, The TxDMV RTS Batch for the night of 2/28/2024 is still processing at this time, includingtransactions and reporting. For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be … Continue reading
Posted in Tax Assessor-Collectors
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RTS Performance Issues and Transactions (02/27/2024 @ 9:38 AM)
Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: RTS and Cognos (11/27/2023 @ 9:17 AM)
Good morning, The RTS and Cognos systems are available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Department Source: Tax Assessor-Collectors Resolved: RTS and Cognos … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: RTS and Cognos (02/27/2023 8:52 AM)
Good morning, We have received reports that RTS and Cognos are experiencing login issues. Support staff are currently working to resolve the issues. We will publish an update when the issues are resolved. We apologize for the inconvenience and any impact on … Continue reading
Posted in Tax Assessor-Collectors
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TxDMV publishes a rule proposal in the February 23, 2024, issue of the Texas Register.
The Texas Department of Motor Vehicles (TxDMV) has proposed a rule in the February 23, 2024, issue of the Texas Register. A summary of the proposed rule and the proposed language is available on the TxDMV website at www.TxDMV.gov/general-counsel/proposed-and-adopted-rules-2024. The … Continue reading
Posted in Dealers and Manufacturers
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Resolved: Cognos Unavailable (02/22/2024 @ 12:55 PM)
Good afternoon, The Cognos system is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Unavailable (02/22/2024 @ … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Cognos System Unavailable 02/22/2024 12:15 PM)
Good afternoon, Due to a network event experienced this morning at the TxDMV Headquarters, the Cognos System will need to be restarted at 12:15 PM for a short maintenance window. During this time the Cognos System will be unavailable. We … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: RTS Unavailable (2/22/2024 @ 11:47 AM)
Good morning, The Registration and Titling System (RTS) is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: webDEALER Performance Issues (02/22/2024 11:45 AM)
Good morning, The webDealer system is now available. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. Doing this will ensure you always have the … Continue reading
Posted in Dealers and Manufacturers
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Initial Notification: webDealer Unavailable (2/22/2024 @ 9:59 AM)
Good morning, TxDMV is aware that webDealer is unavailable. TxDMV HQ experienced a power outage a short time ago which impacted our network connectivity and applications, including webDealer. Support staff are working to resolve the issue. We will provide an … Continue reading
Posted in Dealers and Manufacturers
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Initial Notification: RTS Unavailable (2/22/2024 @ 9:53 AM)
Good morning, TxDMV is aware that RTS is unavailable. TxDMV HQ experienced a power outage a short time agowhich impacted our network connectivity and applications, including RTS. Support staff are working to resolve the issue. We will provide an update … Continue reading
Posted in Tax Assessor-Collectors
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Webinar Invite for webDEALER 101 Dealer Training
Please review and distribute as appropriate. Join us online for our virtual webDEALER 101 – Dealer Training. These dealer trainings will be specific to licensed motor vehicle dealers and their staff. This presentation will be an overview and introductory training … Continue reading
Posted in Dealers and Manufacturers
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RTS Performance Issues and Transactions (02/20/2024 @ 10:31 AM)
Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading
Posted in Tax Assessor-Collectors
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