Category Archives: Tax Assessor-Collectors

Return of Metal Dealer and Other Industry Plates

The Motor Vehicle Division announced that effective immediately Texas motor vehicle dealers, in-transit operators, converters, manufacturers, and distributors are required to return canceled, damaged, or unneeded metal plates to a Texas Department of Motor Vehicles (TxDMV) Regional Service Center or … Continue reading

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Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Fiscal Year 2019 Performance Quality Recognition Program (PQRP). The deadline for submission is October 31. The TxDMV understands the importance of … Continue reading

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Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Good afternoon,   IRP transmittal data is available today, September 06, 2018.  However, due to issues with the IRP batch process last night, the Week-To-Date Report will not reflect the correct IRP totals until tomorrow, September 07, 2018.  An update will … Continue reading

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Resolved: RTS Issue (09/04/2018 @ 10:50 AM Central Time)

Good morning, The issue that caused the RTS system issue was resolved at 10:50 AM (09/04/2018) Central Time.  If you experience new issues with this system, please contact the Service Desk. The statewide ticket for this issue is: 194920 If … Continue reading

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Unscheduled Maintenance: RTS Restart (09/04/2018 @ 11:30 AM Central Time)

Good morning,  The cause of the RTS issue has been identified; a third party VIN decoding system was unavailable until 11 a.m. Central Time.  The RTS servers must be restarted in order to clear the remaining performance issues that resulted … Continue reading

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Update: RTS Unavailable (09/04/2018 @ 09:25 AM Central Time)

Good morning, The issue with the RTS system has been identified. Users are unable to look up VINs which are not already in the system such as New and Out-Of-State Vehicles. Support staff are working to resolve the issue. Another … Continue reading

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Update: RTS Unavailable (09/04/2018 @ 09:00 AM Central Time)

Good morning, The issue with the RTS system has not been resolved.  Support staff are working to identify and resolve the issue. Another update will be sent by 10:00 AM (09/04/2018) Central Time or as additional information becomes available. The … Continue reading

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Initial Notification: RTS Unavailable ([09/04/2018 @ 08:20 AM] Central Time)

Good morning, An issue has been reported with the RTS system.  Support staff are working to identify and resolve the issue. An update will sent by 9:00 AM (09/04/2018) or as additional information becomes available. The statewide ticket for this … Continue reading

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New Registration and Title System (RTS) Workstation Lease Pricing

Please review and distribute as appropriate. The Texas Department of Motor Vehicles recently reviewed the costs for RTS workstations and determined that the annual cost to lease an RTS workstation should be amended to reflect the new state replacement cycle … Continue reading

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Texas.gov County Help Desk Calls

Please review and distribute as appropriate. Effective Saturday September 1st, the Texas.gov program that you use to process online vehicle registrations, the Transaction Payment Engine (TPE), is changing to a new support email and phone number. Although the current phone … Continue reading

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American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules

Please review and distribute as appropriate. American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules The Texas Department of Motor Vehicles (TxDMV) would like to introduce a new eLearning training series created by the American Association of Motor Vehicle … Continue reading

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RTS Update (08/21/2018 @ 2:55 PM Central Time)

Good afternoon,   The Registration and Titling System upgrade last week resulted in a significant improvement in the processing time of the nightly batch runs. Compared to the previous week, the system experienced a 54 percent increase in transaction processing … Continue reading

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Resolved: IRP Transmittal Report Issue (08/17/2018 @ 2:30 PM Central Time)

Good afternoon, The issue with the IRP Transmittal Reports has been resolved and the data has been validated.  To receive the complete IRP Transmittal Report data for this week, please use the report run dates of 08/15/2018 – 08/16/2018.  If … Continue reading

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Update: IRP Transmittal Report Issue (08/17/2018 @ 12:25 PM Central Time)

Good afternoon, As a reminder, TxDMV IT deployed a fix for the IRP Transmittal Report issue last night, Thursday, August 16, 2018.  Support staff estimate the data verification will continue until the end or after the close of business today.  … Continue reading

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Update: IRP Transmittal Report Issue (08/17/2018 @ 9:22 AM Central Time)

Good morning, TxDMV IT deployed a fix for the IRP Transmittal Report issue last night, Thursday, August 16, 2018.  Support staff are verifying the results.  An update will sent by noon Central Time this morning, Friday, August 17, 2018.  If … Continue reading

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Initial Notification: IRP Transmittal Report Issue (08/16/2018 @ 8:10 AM Central Time)

Good morning,   Due to issues with the IRP batch process last night the IRP Transmittal Reports will not be available today, August 16, 2018. An update will be sent by tomorrow morning, (08/17/2018) 9:00 AM Central Time. If you have questions please contact the … Continue reading

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Completed: Scheduled Maintenance: RTS Release 9.1.1 (08/12/2018 @ 09:25 AM Central Time)

Good morning, The scheduled maintenance was completed as of 09:25 AM Central Time this morning, 08/12/2018. If you experience new issues, please contact the Service Desk. If you would like to speak to a Service Desk representative, please call us … Continue reading

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Reminder: Scheduled Maintenance: RTS Release 9.1.1 (08/11/2018)

Good morning, Over the weekend of August 11, 2018, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) with Release 9.1.1 that contains the content summarized below. New Maxeno framework run-time version for RTS … Continue reading

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Initial Notification: Scheduled Maintenance: RTS Release 9.1.1 (08/11/2018)

Good afternoon, Over the weekend of August 11, 2018, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) with Release 9.1.1 that contains the content summarized below. New Maxeno framework run-time version for RTS … Continue reading

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Resolved: AT&T Network Issue (07/17/2018 @ 12:43 PM Central Time)

Good afternoon, The AT&T network issue that prevented a limited number of users from logging into RTS or experiencing slow performance was resolved at 12:27 PM Central Time (07/17/2018). If you experience new issues logging into RTS or having slow performance … Continue reading

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Update: Network issue (07/17/2018 @ 12:15 PM Central Time)

Good afternoon, The network issue has been identified as a major incident at AT&T that impacts telecommunication circuits across certain areas of Texas.  Counties known to be impacted include but are not limited to the following:  Val Verde, Medina, Sabine, Hardin, … Continue reading

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Initial Notification: Network issue (07/17/2018 @ 9:44 AM)

Good morning, An issue at AT&T has been identified that impacts multiple RTS office locations and prevents users from logging onto the system or causes slow performance. Support staff are working with AT&T to resolve the issue. An update will … Continue reading

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e-View for Specialty License Plate Design

Please review and distribute as appropriate. The Texas Department of Motor Vehicles is previewing one license plate, Sea Turtle. We offer you the opportunity to provide input on the new design. Please visit us at the following link to provide … Continue reading

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Huntsville Lock-down Update

Please review and distribute as appropriate. As of today, July 13, 2018, the TDCJ Wynne Plate Unit is still in lockdown.  They have been successful in utilizing a small group of inmates throughout the week to fill allocations and specialty … Continue reading

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Texas Department of Motor Vehicles Huntsville Notifications Update

Please review and distribute as appropriate. As of July 5, 2018, the Wynne Unit in Huntsville is under lock-down status. This is a routine lock-down. At this time TDCJ anticipates being in this status through the end of this week and probably next … Continue reading

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