Category Archives: Tax Assessor-Collectors

COUNTY EQUIPMENT GUIDE: New policies and procedures for TxDMV-issued workstations and consumable supplies

Please review and distribute as appropriate. Attached please find a draft of the Texas Department of Motor Vehicles’ (TxDMV) County Equipment Guide for your review. This guide is a reference document that was designed to provide tax assessor-collectors and their … Continue reading

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Notification: Adobe Issues

Good morning, An issue has been identified, which prevents users from running Cognos reports.  To resolve this issue, open Adobe Reader and click accept, if prompted.  Some users may not be affected. If you would like to speak to a Customer … Continue reading

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Texas.gov Message to County Tax Assessor-Collectors

Please review and distribute as appropriate. As you may be aware, the Texas.gov payment provider (NIC) transitioned the payment processor to First Data over the past several months. TxDMV, DIR and NIC greatly appreciate your cooperation to make the transition … Continue reading

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Resolved: RTS issue (05/10/2019 @ 3:15 PM CST)

Good afternoon, The issue which prevented users from completing title and registration transactions has been resolved. If you encounter new issues please contact a customer service representative.   If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. … Continue reading

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Initial Notification: RTS issue reported (5/10/2019 @ 2:30 PM CST)

Good afternoon, An issue has been identified, which prevents users from completing title and registration transactions.  Support staff are working to identify and resolve the issue. An update will be sent by 4:00 PM CST this afternoon, May 10, 2019. If you would … Continue reading

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TxDMV Huntsville Warehouse Lock-down Status

v:* {behavior:url(#default#VML);} o:* {behavior:url(#default#VML);} w:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} As of Friday afternoon, 4-19-19, the TxDMV Huntsville Warehouse operation is no longer in lock-down status. During the lock-down we were able to work a skeleton crew of inmates to process allocations … Continue reading

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Huntsville Lock-down Status Update

v:* {behavior:url(#default#VML);} o:* {behavior:url(#default#VML);} w:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} As of today, April 4th, 2019, the TxDMV Warehouse located on the TDCJ-Wynne Unit in Huntsville TX is still under a lock-down. We received a small work crew today and will begin … Continue reading

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Initial Notification: IRP Transmittal Report Delayed (04/04/2019 @ 10:00 AM CST)

Good morning,   Due to an issue with the IRP batch process last night, the IRP Transmittal Reports will be delayed. An update will be sent by 11:00 AM CST.    If you would like to speak to a TxDMV Customer Service Representative, please call 512-465-3351. … Continue reading

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Resolved: Network Issue (03/12/2019 @ 11:10 AM)

Good Morning, An issue with the state network existed between 10:36 a.m. and 10:51 a.m. this morning (03/12/2019) and may have caused some workstations to experience intermittent connectivity to the RTS system.  The issue was resolved at 10:51 am. this … Continue reading

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e-View for Specialty License Plate Designs

Please review and distribute as appropriate. The Texas Department of Motor Vehicles is previewing three license plates: Checkered Flag, Dallas Mavericks and Save the Texas Ocelots. We offer you the opportunity to provide input on these new designs. Please visit … Continue reading

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Webinars for Texas.gov Payment Processor Transition

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collectors to discuss the Texas.gov payment processor transition from WorldPay to First Data Payment. The webinars will cover cut off times for payment processing; how to log … Continue reading

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Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release

Good Morning, Following the release of RTS 9.2, specific errors related to Texas title records were identified, the following of which were resolved by Saturday, February 16, 2019: When an existing Texas Title record is not found in a Title … Continue reading

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Resolved: RTS issue (02/15/2019 @ 11:00 AM)

Good Morning, The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.   If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer … Continue reading

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Initial Notification: RTS issue reported (2/15/2019 @ 10:54 AM)

Good Morning, An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 11:30 AM today (2/15/2019) or … Continue reading

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Resolved: RTS issue (02/12/2019 @ 4:08 PM)

Good Afternoon, The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.   If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer … Continue reading

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Initial Notification: RTS issue reported (2/12/2019 @ 3:55 PM)

Good Afternoon, An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (2/12/2019) or … Continue reading

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Resolved: Cognos Reports Access Issue (01/28/2019 @ 09:03 AM Central Time)

Good morning,   The issue with the Cognos System preventing users from running reports has been resolved. If you experience new issues with the Cognos System, please contact Customer Service.  If you would like to speak to a Customer Service … Continue reading

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Initial Notification: Cognos Reports Access Issue (01/28/2019 @ 08:35 AM Central Time)

Good morning,   An issue has been identified with the Cognos System which may cause some users to be unable to access reports. IT Support is working to resolve the issue. A notification will be sent once the reports are … Continue reading

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RTS POS Online Help Webinar

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collector offices to discuss Registration and Title System (RTS) Point-of-Sale (POS) Online Help. This training opportunity will help you learn about RTS POS resources available online for … Continue reading

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County NMVTIS Reports Unavailable Today (01/22/2019)

Due to the AAMVA outage the weekend of January 19-20, 2019, our Friday file was not processed and county NMVTIS reports will be blank the morning of Tuesday, January 22.  These reports will be available Wednesday, January 23.      … Continue reading

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NMVTIS online & batch processing maintenance: Jan. 19-21

Good afternoon, NMVTIS online and batch processing will be down for maintenance beginning Saturday, January 19, at 3 p.m. CST through Monday, January 21, at 9 a.m. CST. We do not anticipate any impact on batch reports for Monday and Tuesday … Continue reading

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NMVTIS Inquiry Report for Today (1/17/2019) is Not Available

Good morning,   The NMVTIS data file was not received from AAMVA for today, Thursday January 17, 2019.  As a result, there is no NMVTIS report available for today.    If you would like to speak to a Customer Service Representative, … Continue reading

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Resolved: RTS issue (1/14/2019 @ 5:24 PM)

Good afternoon, The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service … Continue reading

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Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)

Good afternoon, An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 6:00 PM today (1/14/2019) or … Continue reading

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Resolved: RTS issue (1/14/2019 @ 3:50 PM)

Good afternoon, The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service … Continue reading

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