Category Archives: Tax Assessor-Collectors

RESOLVED – RTS available (03/13/2017 @ 09:37 AM CDT)

  Good morning,   The RTS system is now available.  Please reboot all workstations before processing transactions in RTS.  If you experience any new issues with RTS please contact the service desk.   The statewide ticket for this issue is: 110834   … Continue reading

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Initial Notification (3/13/2017 @ 8:30 AM CDT) – RTS unavailable

Good morning,   The RTS system is currently experiencing technical difficulties.  Support staff are working to identify and resolve the issue.  An update will sent by 9:30 AM this morning (03/13/2017) or as more information becomes available.   The statewide ticket for this … Continue reading

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COMPLETE: TxDMV Scheduled Maintenance (03/09/2017 @ 11:25 PM)

  Good morning, The Registration and Titling System (RTS) maintenance was completed as of 11:25 PM CDT yesterday evening (03/09/2017).  Please continue normal operations.  If you experience new issues, please contact the Service Desk. If you have questions about this … Continue reading

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TxDMV Scheduled Maintenance Notification (03/09/2017)

  Good afternoon,   After business hours on Thursday, March 9, 2017, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance on the Registration and Titling System (RTS).  This maintenance will include updates to the International Registration … Continue reading

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COGNOS reports available (03/03/2017 @ 08:00 AM CDT)

  Good morning,   Data is available for the County Road and Bridge Fee (CRBF) and Inventory Transaction reports up to Wednesday, March 1, 2017.  If you experience new issues with COGNOS please contact the Service Desk.    The statewide ticket … Continue reading

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UPDATE: COGNOS reports (03/02/2017 @ 2:15 PM CDT)

Good afternoon,   Batch processing on Wednesday night (3/1/2017) encountered errors that prevented data from being available to three reports.  The Week to Date report completed processing before noon today (3/2/2017) but unfortunately the other two are not complete at this … Continue reading

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UPDATE: COGNOS reports (03/02/2017 @ 12:00 PM CDT)

Good afternoon,   The Week to Date report is currently available.  However, the County Road and Bridge Fee (CRBF) and Inventory Transaction reports will not be available until approximately 2:00 PM CDT this afternoon (03/02/2017).  A notification will be sent once the CRBF and Inventory … Continue reading

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INITIAL NOTIFICATION: Three Cognos reports delayed (3/2/2017 @ 7:45 AM CDT)

  Good morning,   A delay with nightly batch processing has caused the Week to Date, County Road and Bridge Fee (CRBF), and Inventory Transaction reports to be delayed.  The expected availability of these three Cognos reports is no later than noon … Continue reading

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Maintenance Complete: webDEALER available (03/01/2017 12:35 PM CDT)

Good afternoon,   The webDEALER system maintenance was completed as of 12:35 PM CDT this afternoon (03/01/2017).  Please continue normal dealer operations.  If you experience any new issues with the webDEALER system please contact the Service Desk.   If you would like … Continue reading

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Maintenance Complete: webDEALER available (02/28/2017 9:25 AM CDT)

Good morning,   The webDEALER system maintenance was completed as of 9:25 AM CDT this morning (2/28/2017).  Please resume normal dealer operations.  If you experience any new issues with the webDEALER system please contact the Service Desk.   Statewide Ticket … Continue reading

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Unplanned system maintenance: webDEALER unavailable (2/28/2017 9:05 AM CDT)

Good morning,   An issue has been identified with the webDEALER system that prevents a limited number of users from logging in.  The resolution requires unplanned maintenance starting at 9:05 AM CDT this morning (2/28/2017). The expected duration of the … Continue reading

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eLicensing: Online Submittal of Dealer Complaints (03/06/2017)

Good afternoon,  On March 6, 2017 the Texas Department of Motor Vehicles (TxDMV) will deploy the new eLICENSING system. The eLICENSING system will allow Texas motor vehicle and salvage dealers to apply for, renew, or amend their licenses online. Dealers … Continue reading

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eView for Specialty License Plate Design

Please review and distribute as appropriate. The Texas Department of Motor Vehicles is previewing one new license plate, Eastern Star.  We offer you the opportunity to provide input on this new design. Please visit us at the following link to … Continue reading

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RTS Hot Fixes Related to Centralized Fulfillment and Combination Registration/Renewal

Please review and distribute as appropriate. Several programming changes to the Registration and Title System (RTS) will be available on Monday, February 13, 2017, to provide added benefit in the processing of Internet Vehicle Title and Registration Service (IVTRS) renewals … Continue reading

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Combination plates issuance and reallocation

Good afternoon,   After the RTS 8.8.0 Release, the month and year of registration expiration will no longer be embossed on Combination license plates when manufactured.   In an effort to clarify when to issue 2017 embossed vs. the new … Continue reading

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County Equipment Refresh Project Update

  Good afternoon,   As the County Equipment Refresh project nears the halfway point, we would like to provide you an update on our progress thus far. As of January 24, 2017, 241 county offices have received new RTS workstations … Continue reading

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2017 Gregorian and Application Manager Dates

Please review and distribute as appropriate. Attached are two files providing a calendar and table listing format of the Gregorian and Application Manager (AM) dates for calendar year 2017. The AM date is part of the transaction identification number that … Continue reading

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RESOLVED: NMVTIS Inquiry Report data is available (01/11/2017)

Good morning,   NMVTIS data from January 5, 2017, and January 9, 2017, is now available on the NMVTIS Inquiry Report.  Please run the NMVTIS Inquiry Report in Cognos using January 10, 2017 as the start and end date to capture all errors … Continue reading

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RESOLVED: RTS SPV calculator available (1/10/2017)

Good afternoon,   The Standard Presumptive Value (SPV) calculator in RTS was available as of 2:50 PM CDT this afternoon (01/10/2017).  Please continue normal business operations.  If you experience new issues with the RTS SPV calculator, please contact the service desk.   Statewide ticket #:103444   … Continue reading

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RTS SPV calculator issue (1/10/2017)

Good afternoon,   An issue has been reported with the Standard Presumptive Value (SPV) calculator in RTS. Support staff are working to identify and resolve the issue. As a reminder, you may use the Black Book Downloadable Application (BBDL) Texas … Continue reading

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RESOLVED: webDEALER outage 9:41 – 10:00 AM CDT (01/10/2017)

  Good morning,   The webDEALER system was briefly unavailable between 9:41 – 10:00 AM CDT this morning (01/10/2017). Support staff immediately resolved the issue and the system is currently available. Please resume normal business operations. If you experience new issues … Continue reading

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UPDATE: NMVTIS Data delayed 1/10/2017

  Good morning,   AAMVA files from Thursday, January 5, 2017, were delivered to TxDMV last night (01/09/2017).  TxDMV will process the files in tonight’s batch (01/10/2017).  The NMVTIS data from Thursday, January 5, 2017 will be available tomorrow morning (1/11/2017).  … Continue reading

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UPDATE: IRP Voucher issue clarification

  Good afternoon, Due to a technical issue at the State Comptroller’s office, the IRP vouchers from December 21, 2016 did not process last week.  As a result, the county tax offices that receive IRP money may not be able to … Continue reading

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CORRECTION: IRP Voucher 5275158 issue

  Good afternoon, Due to a technical issue at the State Comptroller’s office, voucher 5275158 did not process last week.  It has been confirmed that voucher 5272158 will be processed tonight.  Payment for voucher 5275158 will be available this week … Continue reading

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RTS performance issue reported in some counties (01/09/2017)

    Good morning,   An RTS performance issue was observed between 10:03 – 10:18 AM CDT this morning (01/09/2017) that impacted a limited number of workstations in a limited number of counties. If you are still experiencing issues connecting … Continue reading

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