Category Archives: Tax Assessor-Collectors

Webinars on RTB #001-15 Mechanic’s Lien and Form VTR-265-M Revisions

 

Please review and distribute as appropriate.
*** Note:  The registration link for the 2:00 p.m. webinar has changed as of 1:00 p.m. Please register for the 2:00 p.m. webinar using the updated link below. We apolog… Continue reading

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Webinars on RTB #001-15 Mechanic’s Lien and Form VTR-265-M Revisions

 

Please review and distribute as appropriate.
*** Note:  Due to logistical complications, new registration links have been provided. Also, the 9:00 a.m. session has been rescheduled to 10:00 a.m.  We apologize… Continue reading

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Special Plates call center issue Resolved 5p.m. today

Good afternoon,
 
The Special Plate call center issue was resolved at approximately 5 p.m. today. The Special Plates call center will be available per normal business hours starting tomorrow, January 27, 2015. We ap… Continue reading

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Single Sticker Overview for Government Agencies

 

Please review and distribute as appropriate.
The Texas Department of Motor Vehicles will be providing government agencies information explaining how the single sticker program relates to vehicles with exempt plates and… Continue reading

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Intermittent “All circuits busy” when calling Special Plates call center

Good morning,
 
Please be aware a telecommunications issue is affecting the Special Plate call center.  Inbound callers have about a 10% chance to receive a fast busy signal.  Most calls will get through on the… Continue reading

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Special Plates call center issue Resolved

Good afternoon,
 
Please be aware there is an issue that prohibits the Special Plate group from creating new transactions in RTS.  Information Technology Services Division (ITSD) technicians have identified the… Continue reading

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Webinars on RTB #001-15 Mechanic’s Lien and Form VTR-265-M Revisions

 

Please review and distribute as appropriate.
On January 22, 2015, the Texas Department of Motor Vehicles (TxDMV) published Registration and Title Bulletin #001-15 Mechanic’s Lien and Form VTR-265-M Revisions.&nbs… Continue reading

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Special Plates call center issue Resolved

Good afternoon,
 
The Special Plate call center issue has been resolved. We apologize for any inconvenience this may have caused.
 
The ticket number for this issue is: #13694
 
If you continue to expe… Continue reading

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Intermittent “All circuits busy” when calling Special Plates call center

Good afternoon,
 
Please be aware a telecommunications issue is affecting the Special Plate call center.  Inbound callers have about a 10% chance to receive a fast busy signal.  Most calls will get through on t… Continue reading

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RTB #001-15 Mechanic’s Lien and Form VTR-265-M Revisions

 

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

Continue reading

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“Two Steps, One Sticker” Day

 

Dear Tax Assessor-Collectors,
On Monday, January 26, public service announcements will begin airing on radio stations around the state as we continue our education and outreach campaign for “Two Steps, One Sticke… Continue reading

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Intermittent “All Circuits Busy” – Resolved

Good afternoon,  
The RTS Service Desk phone circuit issue has been resolved.   
 
We apologize for the inconvenience this may have caused.
 
If you continue to experience problems with t… Continue reading

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Status Update: Intermittent “All circuits busy” when calling RTS Service Desk

Good afternoon,  

The RTS Service Desk continues to experience intermittent “all circuits busy” messages on incoming calls.  Information Technology Services Division (ITSD) technicians are wor… Continue reading

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Intermittent “All circuits busy” when calling RTS Service Desk

Good morning,

 

Please be aware that the RTS Service Desk is experiencing intermittent “all circuits busy” messages on incoming calls.  Information Technology Services Division (ITSD) technician… Continue reading

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2015 Gregorian and Application Manager (AM) Dates

 

Please review and distribute as appropriate.
Attached are two files providing both a calendar and a table listing format of the Gregorian and Application Manager (AM) dates for Calendar Year 2015.
The AM date is part … Continue reading

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Unplanned RTS after hours maintenance 7:15 p.m.

Good evening,

System maintenance was successfully completed and all systems are operating normally.

The statewide ticket for this problem was #12776

Should you experience any issues outside of this maintenance w… Continue reading

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Unplanned RTS after hours maintenance 7:15 p.m.

Good evening,
Unplanned maintenance will be performed on the RTS servers in order to improve back end performance. The system will be restarted at 7:15 p.m. this evening. Expected duration of the reboot is 15 minutes. No … Continue reading

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Reminder – County Holiday List

The IT Service Desk is requesting a list of dates that the county tax assessor-collector office(s) will be closed through the end of calendar year 2015.  If any of the dates you list are only partial-day closings, please… Continue reading

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eView for Specialty License Plate Design

 

Please review and distribute as appropriate.
The Texas Department of Motor Vehicles posted one new vendor proposed license plate design (Gas Monkey Garage) for the specialty license plate marketing vendor, My Plat… Continue reading

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RTS Available

RTS Record Retrieval is now operational. 
 
If the red lights are still displayed, you may need to restart the workstation.
 
If you would like to speak to a Service Desk representative, please call u… Continue reading

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RTS Unavailable

RTS Record Retrieval is unavailable at this time. The problem started at approximately 10:15am, Monday, January 5, 2015. The workstation (RTS) displays “2 Red or 1 Red & 1 Green light (Data Server OR Record Retriev… Continue reading

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Monthly Fund Report Reminder

Good morning,
Just a reminder that the Monthly Funds Report is run on the night of the first working day of the month.  As January 1 was a holiday the normal run is scheduled for tonight.  The December 2014 report sh… Continue reading

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Service Desk phone menu changes and extended hours

Good afternoon,
Starting Friday, January 1, 2015, callers to the Texas Department of Motor Vehicles (TxDMV) Information technology (IT) Service Desk (512-465-4010, 877-933-2020) will be presented with new menu options and long… Continue reading

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IVTRS Issue resolved

Good afternoon,
An interim solution has been implemented to address the issue with the Internet Vehicle Title Registration System (IVTRS) refund process.  As of 3:00 p.m. today, all pending refund transactions had been pr… Continue reading

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UPDATE: IVTRS Issue

Good afternoon,
Technicians have identified a potential solution for the issue with the Internet Vehicle Title Registration System (IVTRS) refund process and are working to verify.  Please continue to process refund trans… Continue reading

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