Category Archives: Tax Assessor-Collectors

Update Notification: Issue: RTS Slow Response Times (11/15/2018 @ 03:37 PM Central Time)

Good afternoon, An issue has been reported with the RTS system where some users are experiencing slow response times.  Support staff have identified the issue that will require a reboot after hours. If you were unable to close out your … Continue reading

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Initial Notification: Issue: RTS Slow Response Times (11/15/2018 @ 03:37 PM Central Time)

Good afternoon, An issue has been reported with the RTS system where users are experiencing slow response times.  Support staff are working to identify and resolve the issue. An update will be sent by 04:30 PM (11/15/2018) or as more … Continue reading

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UPDATE: Huntsville Lock-down Status

Please review and distribute as appropriate. As of 11/8/18, the TDCJ Wynne Plate Unit was still under a lock-down. TDCJ does have a small skeleton crew working on allocation orders as well as the special plate orders. TDCJ is currently … Continue reading

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TxDMV Help Desk Changes – November 1, 2018

Please review and distribute as appropriate. Effective Thursday, Nov. 1, 2018, tax assessor-collector staff will have a new TxDMV Help Desk number to call for technology, funds adjustment, billing or accounts receivable issues. You will be able to reach a … Continue reading

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Resolved: Notification Issue: Network (10/25/2018 @ 11:20 AM Central Time)

Good morning, The issue that caused a brief DIR network outage has been resolved.  If you experience new issues with this system, please contact the Service Desk. The statewide ticket for this issue is: 201806. If you would like to … Continue reading

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Initial Notification Issue: Network (10/25/2018 @ 9:40 AM Central Time)

Good morning, An issue has been reported from DIR that multiple state agencies have experienced a brief network outage including TxDMV and service is being restored.  Users may be experiencing connectivity issues.  DIR support staff are working to identify and … Continue reading

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Unscheduled Maintenance: RTS system (10/18/2018 @ 04:42 PM Central Time)

Good afternoon, In order to resolve the performance issue, the RTS system will be rebooted after hours today (10/18/2018).  If you experience issues with the RTS system tomorrow (10/19/2018) please contact the Service Desk. If you would like to speak … Continue reading

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Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 03:15 PM Central Time)

Good afternoon, The issue with the RTS intermittent slow response times has not been resolved.  Support staff are working to resolve the issue.  Another update will be sent by 05:00 PM (10/18/2018) or as additional information becomes available. The statewide … Continue reading

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Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 12:50 PM Central Time)

Good afternoon, The issue with the RTS intermittent slow response times has not been resolved.  Support staff are working to resolve the issue.  Another update will be sent by 03:00 PM (10/18/2018) or as additional information becomes available. The statewide … Continue reading

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Initial Notification: RTS Slow Response Time Issue (10/18/2018 @ 10:53 AM)

Good morning, Please be advised you may experience RTS slow response times intermittently throughout the day.  Support staff are working to resolve the issue.  An update will be sent by 01:00 PM today. The statewide ticket for this issue is: … Continue reading

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Resolved: DIR Network Issue (10/08/2018 @ 03:49 PM Central Time)

Good afternoon, The issue that caused the DIR Network issue was resolved at 03:45 PM (10/08/2018) Central Time.  If you experience new issues with this system, please contact the Service Desk. If you would like to speak to a Service … Continue reading

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Initial Notification: DIR Network issue (10/08/2018 @ 03:30 PM Central Time)

Good afternoon, An issue has been reported with the connection between TxDMV Headquarters and the State Data Center.  TxDMV offices may experience delays in providing customer service.  Support Staff at the State Data Center are working to identify and resolve … Continue reading

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Registration Sticker Paper Shipments Not Available on Wednesday, October 3 or Thursday, October 4

Please review and distribute as appropriate. Registration Sticker Paper Shipments Not Available on Wednesday, October 3 or Thursday, October 4 The Texas Department of Motor Vehicles receives its Registration Sticker paper from Taylor Communications. Taylor Communications will be relocating their … Continue reading

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Return of Metal Dealer and Other Industry Plates

The Motor Vehicle Division announced that effective immediately Texas motor vehicle dealers, in-transit operators, converters, manufacturers, and distributors are required to return canceled, damaged, or unneeded metal plates to a Texas Department of Motor Vehicles (TxDMV) Regional Service Center or … Continue reading

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Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Fiscal Year 2019 Performance Quality Recognition Program (PQRP). The deadline for submission is October 31. The TxDMV understands the importance of … Continue reading

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Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Good afternoon,   IRP transmittal data is available today, September 06, 2018.  However, due to issues with the IRP batch process last night, the Week-To-Date Report will not reflect the correct IRP totals until tomorrow, September 07, 2018.  An update will … Continue reading

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Resolved: RTS Issue (09/04/2018 @ 10:50 AM Central Time)

Good morning, The issue that caused the RTS system issue was resolved at 10:50 AM (09/04/2018) Central Time.  If you experience new issues with this system, please contact the Service Desk. The statewide ticket for this issue is: 194920 If … Continue reading

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Unscheduled Maintenance: RTS Restart (09/04/2018 @ 11:30 AM Central Time)

Good morning,  The cause of the RTS issue has been identified; a third party VIN decoding system was unavailable until 11 a.m. Central Time.  The RTS servers must be restarted in order to clear the remaining performance issues that resulted … Continue reading

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Update: RTS Unavailable (09/04/2018 @ 09:25 AM Central Time)

Good morning, The issue with the RTS system has been identified. Users are unable to look up VINs which are not already in the system such as New and Out-Of-State Vehicles. Support staff are working to resolve the issue. Another … Continue reading

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Update: RTS Unavailable (09/04/2018 @ 09:00 AM Central Time)

Good morning, The issue with the RTS system has not been resolved.  Support staff are working to identify and resolve the issue. Another update will be sent by 10:00 AM (09/04/2018) Central Time or as additional information becomes available. The … Continue reading

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Initial Notification: RTS Unavailable ([09/04/2018 @ 08:20 AM] Central Time)

Good morning, An issue has been reported with the RTS system.  Support staff are working to identify and resolve the issue. An update will sent by 9:00 AM (09/04/2018) or as additional information becomes available. The statewide ticket for this … Continue reading

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New Registration and Title System (RTS) Workstation Lease Pricing

Please review and distribute as appropriate. The Texas Department of Motor Vehicles recently reviewed the costs for RTS workstations and determined that the annual cost to lease an RTS workstation should be amended to reflect the new state replacement cycle … Continue reading

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Texas.gov County Help Desk Calls

Please review and distribute as appropriate. Effective Saturday September 1st, the Texas.gov program that you use to process online vehicle registrations, the Transaction Payment Engine (TPE), is changing to a new support email and phone number. Although the current phone … Continue reading

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American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules

Please review and distribute as appropriate. American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules The Texas Department of Motor Vehicles (TxDMV) would like to introduce a new eLearning training series created by the American Association of Motor Vehicle … Continue reading

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RTS Update (08/21/2018 @ 2:55 PM Central Time)

Good afternoon,   The Registration and Titling System upgrade last week resulted in a significant improvement in the processing time of the nightly batch runs. Compared to the previous week, the system experienced a 54 percent increase in transaction processing … Continue reading

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