Category Archives: Tax Assessor-Collectors

Extension of Temporary Waiver to Renew Registration or Register a Vehicle

Please review and distribute as appropriate. Governor Greg Abbott granted residents of counties affected by Hurricane Harvey a temporary extension to renew their vehicle registration. This was done by proclamation on August 28, 2017. The Governor signed a proclamation yesterday … Continue reading

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Guidance on the National Motor Vehicle Title Information System (NMVTIS) HOLD Remarks in the Registration and Title System (RTS)

Please review and distribute as appropriate. The American Association of Motor Vehicle Administrators (AAMVA) and the United States Department of Justice (USDOJ) are the organizations responsible for oversight and administration of the National Motor Vehicle Title Information System (NMVTIS). AAMVA … Continue reading

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Resolved: Cognos Report Issue (10/04/2017 @ 8:35 AM CDT)

Good morning,   All NMVTIS data is available this morning (10/04/2017).  Please rerun the NMVTIS Inquiry Report in Cognos to capture all errors that were missing from yesterday’s report.    The statewide ticket for this issue is: 147257   If you would … Continue reading

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Update: Cognos Report Issue (10/03/2017 @ 10:35 AM CDT)

Good morning,    The issue affecting Cognos reports has been resolved. However, today’s (10/03/2017) NMVTIS report will not be available until tomorrow due to TxDMV not receiving the data file from AAMVA.     The statewide ticket for this issue is: … Continue reading

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INITIAL NOTIFICATION: Cognos Report Issue (10/03/2017 @ 9:09 AM CDT)

Good morning,    An issue has been reported with running Cognos reports.  A notification will be sent when all reports are available in Cognos.  Also, TxDMV did not receive the daily NMVTIS data file from AAMVA last night (10/02/2017).  NMVTIS reports … Continue reading

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Performance Quality Recognition Program Applications

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is accepting applications for the inaugural Performance Quality Recognition Program (PQRP). One month remains before the October 31 submission deadline. The PQRP application, Form 2017-001, can be … Continue reading

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Completed: RTS available (09/21/2017 6:55 PM)

Good evening,   All RTS system maintenance was completed as of 6:55 PM CDT this evening (09/21/2017).  If you experience any issues with the  RTS system please contact the Service Desk.   If you would like to speak to a Service Desk representative, please … Continue reading

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Initial Notification: RTS Unplanned Maintenance (9/21/2017 6:30 PM)

Good afternoon,   On September 21, 2017, the Texas Department of Motor Vehicles (TxDMV) will be performing RTS system maintenance. The duration of the maintenance is scheduled for up to 1.5 hours, beginning Thursday (09/21/2017) at 6:30 PM CDT and lasting until 8:00 PM CDT. RTS will … Continue reading

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RTB # 017-17 Waiver of Duplicate Registration/Inquiry Receipt Fee as a Result of Hurricane Harvey

Please review and distribute as appropriate. Thank you, Jeremiah Kuntz, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles Attachments If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center. … Continue reading

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RESOLVED: IVTRS Report Issue (9/12/2017 @ 8:20 AM CDT)

Good morning,   The issue where the IVTRS centralized approval process caused internet transaction fees collected to not show on County Wide reports for some counties has been resolved. If you have questions, need additional information or assistance please contact the Service Desk. … Continue reading

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UPDATE: IVTRS Report Issue (9/11/2017 @ 4:30 PM CDT)

Good afternoon,   A fix has been identified and will be deployed this evening (9/11/2017) that resolves the issue where the IVTRS centralized approval process causes internet transaction fees collected to not show on County Wide reports for some counties. An update … Continue reading

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Webinars for Counties on RTB #015-17 and #016-17

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collectors to discuss RTB #015-17 Waiver of Delinquent Transfer Penalty as a Result of Hurricane Harvey and RTB #016-17 Rebuilt Salvage Applications for Hail Damaged and Recovered … Continue reading

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UPDATE: IVTRS Report Issue 9/11/2017 @ 9:20 AM CDT

Good morning,   An issue has been identified with the IVTRS centralized batch approval process that causes internet transaction fees collected to not show on County Wide reports for the counties listed below. Support staff are working to resolve the issue.  An update will … Continue reading

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UPDATE: IVTRS Report Issues (9/8/2017 @ 8:00 AM CDT)

Good morning,   The issue where the IVTRS Transaction Reconciliation report shows statewide results instead of individual county results was resolved last night. If you experience new issues with the IVTRS Transaction Reconciliation report please contact the Service Desk.   … Continue reading

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UPDATE: IVTRS Report Issues (9/7/2017 @ 5:00 PM CDT)

Good afternoon,   A fix has been identified and will be deployed this evening (9/7/2017) that resolves the issue where the IVTRS Transaction Reconciliation report shows statewide results instead of individual county results. An update will sent tomorrow morning (09/08/2017) to … Continue reading

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Resolved: HEB registration renewal available (09/07/2017 @ 11:30 AM CDT)

Good morning,   HEB has confirmed they are now able to resume processing registration renewals in your county. If you have questions, need additional information, or assistance please contact the Service Desk.   If you would like to speak to a … Continue reading

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INITIAL NOTIFICATION: IVTRS Report Issues 9/7/2017 @ 11:10 AM CDT

Good morning,   Two issues have been identified with the IVTRS process. The centralized batch approval process for IVTRS is not showing internet transaction fees collected on their County Wide reports for some counties. Second, the IVTRS Transaction Reconciliation report is … Continue reading

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INITIAL NOTIFICATION: RTS POS Batch Report Issue 9/7/2017 @ 9:20 AM CDT

Good morning,   An issue has been identified where automatically generated POS batch reports are not available for reprint this morning for some counties.  If you are experiencing this issue, please run the reports manually through RTS. Once the reports are manually … Continue reading

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COMPLETE: Cognos reports for offices closed 10+ days (09/05/2017 @ 4:05 PM CDT)

Good afternoon, If your office has been closed for more than 10 calendar days, since 8/25/2017 or before, you will not be able to successfully run the Countywide or Substation Summary reports. Due to the amount of time that has elapsed, … Continue reading

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Initial Notification: RTS performance issue reported (09/05/2017 @ 12:55 PM CDT)

Good afternoon, Some users reported issues with performance or logging into the RTS system around noon today. System performance has returned to normal. Support staff are working to identify the the cause. If you continue to experience this issue please … Continue reading

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Initial Notification: Cognos reports for offices closed 10+ days (09/05/2017 @ 9:25 AM CDT)

Good morning, If your office has been closed for more than 10 calendar days, since 8/25/2017 or before, you will not be able to successfully run the Countywide or Substation Summary reports. Support staff are working to identify a solution. An … Continue reading

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Initial Notification: RTS log in issue reported (09/05/2017 @ 9:00 AM CDT)

Good morning, A limited number of users reported an issue logging into the RTS system this morning. If you experience this issue please reboot your workstation(s). If the issue persists please contact the service desk. The statewide ticket for this … Continue reading

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Initial Notification: HEB registration renewal unavailable (09/04/2017 @ 12:05 PM CDT)

Good afternoon,   HEB has reported an issue interfacing with the webSUB system that prevents registration renewals at HEB stores. Customers may visit their local county office, other webSUB subcontractor locations, or leverage the online system to renew their registrations. … Continue reading

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Update: 100 Year Plate unavailable in IVTRS (09/01/2017 @ 4:30 PM CDT)

Good afternoon,   The issue affecting orders of the 100 Year Plate via the IVTRS system has been resolved. Online sales in IVTRS will begin at noon CST on Monday, September 4th. TxDMV has reserved an additional 100 plates to … Continue reading

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REMINDER: RTS Release 8.10 (09/02/2017)

Good afternoon, Over the weekend of September 2, 2017, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) and Internet Vehicle Title and Registration Service (IVTRS) with Release 8.10 that contains the content summarized … Continue reading

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