Category Archives: Tax Assessor-Collectors

RTS – Unavailable


Good morning,

Update: Please be aware that Registration and Title System (RTS)
is unavailable at this time.  The issue affecting RTS also impacts webSUB
and webDEALER.  Support staff have identified an issue and are working to
resolve the problem.  The problem started at approximately 7:00 am,
Wednesday, November 26, 2014.  You will notice the workstation displays a
“Red Light – Data Server Unavailable”. 

The statewide ticket opened for this problem is #8630. Status
updates will be sent hourly until the issue is resolved.  The Texas
Department of Motor vehicles (TxDMV) apologizes for the inconvenience and
interruption to your standard operations.

If you would like to speak to a Service Desk representative,
please call us at 1-877-933-2020, option 1. The Service Desk is available from
7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.  You may
also send email to:  ServiceDesk@TxDMV.gov

 

Best regards,

Information Technology (IT) Service Desk

TxDMV

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

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RTS – Unavailable


Good morning,

Please be aware that RTS is
unavailable at this time.  Support staff have identified an issue and are
working to resolve the problem.  The problem started at approximately 7:00
am, Wednesday, November 26, 2014.  You will notice the workstation
displays a “Red Light – Data Server Unavailable”. 

The statewide ticket opened for
this problem is #8630. Status updates will be sent hourly until the issue is
resolve.  DMV apologizes for the inconvenience and interruption to your
standard operations.

If you would like to speak to a
Service Desk representative, please call us at 1-877-933-2020, option 1. The
Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday
through Friday.  You may also send email to:  ServiceDesk@TxDMV.gov


Best regards,

IT Service Desk

TxDMV

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

 

 

Continue reading

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Unplanned RTS after hours maintenance 7:00 p.m. Duration = 30 minutes

Good evening,
Unplanned maintenance will be performed on the RTS in order to improve back end performance. The system will be restarted at 7:00 p.m. this evening. Expected duration of the reboot is 30 minutes. No impact on the… Continue reading

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Registration and Title System – webDEALER 2.0.0 Release

 

Please review and distribute as appropriate the attached release notes for webDEALER 2.0.0. These notes are intended to aid current and future users in learning system features.
The 2.0.0 release contains changes … Continue reading

Posted in Dealers and Manufacturers, Tax Assessor-Collectors | Comments Off

Registration and Title System – webDEALER 2.0.0 Release

 

Please review and distribute as appropriate the attached release notes for webDEALER 2.0.0. These notes are intended to aid current and future users in learning system features.
The 2.0.0 release contains changes appli… Continue reading

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County December Training Sessions

 

Please review and distribute as appropriate.
New training sessions on the single sticker program, which begins statewide March 1, 2015, are scheduled for December 2014 to provide information on processing title and reg… Continue reading

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Daily Batch Summary Report

The Daily Batch Summary Reports have been resent. 
If you haven’t received  the report please contact the Service Desk at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monda… Continue reading

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Daily Batch Summary Report

The Daily Batch Summary Report for November 15, 2014 is displaying blank.  Texas.gov is aware of the problem and will resend the reports.
The statewide ticket opened for this problem is #7759
Status updates will follow hou… Continue reading

Posted in Tax Assessor-Collectors | Comments Off

eView for November 2014

 

Please review and distribute as appropriate.
The Texas Department of Motor Vehicles posted one new non-vendor proposed design (Texas Wildflowers) and four new vendor proposed designs (Dallas Mavericks, Flag of Tex… Continue reading

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My Plates Fee Changes Effective December 1, 2014

 

Please review and distribute as appropriate.
As part of the state’s renewed contract with My Plates, new plate fees were proposed, many of which were reduced, for the Texas Department of Motor Vehicles Board&rsqu… Continue reading

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October 2014 Registration Manual Update

 

Please review and distribute as appropriate.
The latest update to the Motor Vehicle Registration Manual (attached) is now available via RTS workstations and at www.txdmv.gov.
We welcome your feedback and encourage you… Continue reading

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October 2014 Title Manual Update

 

Please review and distribute as appropriate.
The latest update to the Motor Vehicle Title Manual (attached) is now available via RTS workstations and at www.txdmv.gov.
We welcome your feedback and encourage you to ema… Continue reading

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Registration and Title System (RTS) 7.6.0 Release – Dealer Title Application (DTA) Data Dictionary Changes for Single Sticker

 

Please review and distribute as appropriate.
This notice is regarding Dealer Title Application (DTA) transactions that only affect franchise dealers using DTA software to process title transactions.
House Bill 2305, 8… Continue reading

Posted in Contractors and Vendors, Dealers and Manufacturers, Tax Assessor-Collectors | Comments Off

Introduction to Registration and Title System (RTS) Version 7.5.1

 

Please review and distribute as appropriate.
We are preparing for the implementation of RTS Version 7.5.1, which is scheduled for statewide release on November 3, 2014.
The update in this release is a minor enhancemen… Continue reading

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RTB #020-14 Title Transaction Assembly Procedures and Direct Mailing

 

Please review and distribute as appropriate.
Thank you,
Jeremiah Kuntz, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles
Attachments
If you have any comments or suggestions con… Continue reading

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webAgent Available

webAgent is now available. If you would like to speak to a Service
Desk representative, please call us at 1-877-933-2020,
option 1. The Service Desk is available
from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.&nbs… Continue reading

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Status Update | webAgent Unavailable


webAgent remains unavailable at this
time.   The workstation displays “Connection Failure” when accessing
webAgent.

The Support Staff are currently working to
resolve the issue.

The statewide ticket opened for this problem
is #00006453

Status updates will continue hourly.

If you would like to speak to a Service Desk
representative, please call us at 1-877-933-2020, option 1. The Service Desk is
available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through
Friday.  You may also send email to:  ServiceDesk@TxDMV.gov

 

Thank you for your patience.

IT Service Desk

TxDMV

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Continue reading

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Status Update | webAgent Unavailable


webAgent remains unavailable at this time.   The workstation
displays
“Connection
Failure”
when accessing
webAgent.

The Support Staff are
currently working to resolve the issue.

The statewide ticket
opened for this problem is
#00006453

Status updates will continue hourly.

If you would like to speak to a Service
Desk representative, please call us at 1-877-933-2020,
option 1
. The Service Desk is available
from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.  You may also send email to: 
ServiceDesk@TxDMV.gov

 

Thank you for your
patience.

IT Service Desk

TxDMV

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Continue reading

Posted in Tax Assessor-Collectors | Comments Off

webAgent Unavailable


RTS webAgent is unavailable at this time.  The problem started at approximately 11:00am, Thursday, October 30, 2014.  The workstation displays “Connection Failure” when accessing webAgent.

The Support Staff are
currently working to resolve the issue.

The statewide ticket
opened for this problem is
#00006453.

Status updates will follow
hourly.

If you would like to speak to a Service
Desk representative, please call us at 1-877-933-2020,
option 1
. The Service Desk is available
from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.  You may also send email to: 
ServiceDesk@TxDMV.gov

 

Thank you for your
patience.

IT Service Desk

TxDMV

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Continue reading

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Introduction to Registration and Title System (RTS) Version 7.5.1

 

Please review and distribute as appropriate.
On October 13, 2014, we notified you that we were going to implement RTS Version 7.5.1 for statewide release on October 20, 2014.  However, due to technical difficultie… Continue reading

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“Two Steps, One Sticker” Website Launch and Marketing Materials

 

Please review and distribute as appropriate.
The Texas Department of Motor Vehicles (TxDMV) is launching our website dedicated to the “Two Steps, One Sticker” program.  The site is designed to help inf… Continue reading

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Single Sticker Webinars for Government Exempt Agencies

 

Please review and distribute as appropriate.
In the single sticker webinars for county tax offices held in September 2014, we mentioned similar learning sessions would be presented to other groups impacted by the progr… Continue reading

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Introduction to Registration and Title System (RTS) Version 7.5.1

 

Please review and distribute as appropriate.
We are preparing for the implementation of RTS Version 7.5.1 scheduled for statewide release on October 20, 2014.
The update in this release is a minor enhancement to … Continue reading

Posted in Tax Assessor-Collectors | Comments Off

Rule Adoption and Withdrawal Chapter 217

Adopted and Withdrawal Chapter 217
Please review and distribute as appropriate.
The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect… Continue reading

Posted in Dealers and Manufacturers, Insurance Industry, Lienholders, Motorist Services, Salvage Dealers, Tax Assessor-Collectors | Comments Off

RTS IRP Transmittal Invoices – 7472

RTS IRP
Transmittal Invoices – 7472 sent last night (10/2/14) are incomplete. The issue
has been identified and new invoices will be generated and sent tonight
(10/3/14).  

The statewide
ticket opened for this prob… Continue reading

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