Category Archives: Tax Assessor-Collectors

Annual County Fee Changes for 2020

Please review the attached information regarding imposition of calendar year 2020 optional county fees.  We ask that you provide your response no later than Friday, August 30, 2019, to allow ample time for automated systems programming.  Thank you, Jeremiah Kuntz, … Continue reading

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Successfully Completed: Texas NIC Maintenance 7/18/2019

Good afternoon, The Texas NIC network maintenance was successfully completed last night, July 18, 2019. If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov. Thank you, Department of Motor VehiclesIT Services Division 3800 Jackson Ave Austin, TX 78731    … Continue reading

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Initial Notification: Texas NIC Network Maintenance 7/18/2019 from 7:00 PM to 12:00 AM Central Time

Good afternoon, On Thursday, July 18, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to perform network maintenance from 7:00 PM until 12:00 AM. No impact is expected during the maintenance window.  If you experience any issues after the maintenance window, please contact … Continue reading

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NMVTIS Inquiry Reports (7/2/2019 @ 12:00 PM)

Good afternoon,   Please disregard the NMVTIS Inventory Report that was sent out for June 13, 2019 as an attachment yesterday. The data provided in the spreadsheet is not accurate. An updated NMVTIS Inventory Report for June 13, 2019 is manually being run again. The updated … Continue reading

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Resolved: NMVTIS Inquiry Reports (7/1/2019 @ 2:52 PM CDT)

Good afternoon,   All NMVTIS Inventory Report data has been received from AAMVA and the data has been loaded into the Cognos system. The NMVTIS Inventory Reports will show all days of data except June 13, 2019. The NMVTIS Inventory Report was manually … Continue reading

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eTITLE Training for Tax Assessor-Collectors and Staff

The Texas Department of Motor Vehicles (TxDMV) started user acceptance testing on June 17 in preparation for the upcoming eTITLE launch.  eTITLE is a new feature in webDEALER that facilitates the secure electronic transfer of titles between dealers in the … Continue reading

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Repeal of Photographic Traffic Signal Enforcement Systems

Please review and distribute as appropriate. House Bill 1631, which prohibits the use of photographic traffic signal enforcement systems in Texas, was approved by the 86th Texas Legislature. The bill was effective as of June 2, 2019, when it was … Continue reading

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Successfully Completed: Texas NIC Maintenance 6/23/2019

As a Texas.gov Payment Customer, we are informing you that Texas NIC successfully completed changes to the Payment Services environment June 23, 2019. The maintenance window occurred from 2:00 AM to 8:00 AM, and included operating system (OS) patching, and … Continue reading

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Reminder: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Hello, Sunday, June 23, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make system changes between 2:00 am to 8:00 am CST. During this time, online vehicle registration renewal will not be available. You may have received prior … Continue reading

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Initial Notification: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Hello, Sunday, June 23, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make system changes between 2:00 am to 8:00 am CST. During this time, online vehicle registration renewal will not be available. You may have received prior … Continue reading

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Update: NMVTIS Inquiry Report (6/18/2019 @ 2:12 PM)

Good afternoon,   The NMVTIS reports for Friday, Monday, and today will be blank due to an issue that AAMVA is experiencing. When AAMVA has resolved the issue, the reports will be updated with all of the information received.    If you would like to … Continue reading

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Initial Notification: NMVITS Inquiry Report (6/14/2019 @ 8:55 AM)

ood morning,   The NMVITS report for today will be blank due to an issue that IT experienced last night communicating with AAMVA/NMVITS. Support staff are working to resolve the issue. Monday’s NMVITS report will include both data from today … Continue reading

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Toll-Free Number

During today’s Texas Assessor-Collectors Association Conference, our toll-free number was requested.  You may contact us through the dedicated county-line at 512-465-3351 or toll-free at 877-933-2020, option 2 to be connected to a live customer service representative.   TxDMV customer service … Continue reading

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Completed: Texas NIC Network Maintenance

Texas.gov Payment Services Provider (Texas NIC) completed their maintenance updates as of 2:46 am on Sunday, June 9, 2019.   If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.   Thank you,   Department … Continue reading

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Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

On Sunday, June 9, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make minor network maintenance updates during the hours of 12:00 am to 3:00 am.  During this time, regular processing will continue and no impact is expected.  … Continue reading

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Specialty License Plate Guides

Please review and distribute as appropriate. Three new specialty license plate guides are now available to assist you with customer plate orders. Each guide provides illustrations of non-vendor specialty plates, including Military and Disabled Veteran plate options, along with each … Continue reading

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30-Day Permits for Customers of Dallas-area Hyundai Dealership

Please review and distribute as appropriate. The department is aware that there have been numerous consumer complaints filed against Fenton Hyundai for failure to timely transfer title. As such, customers of Fenton Hyundai are in need of more than three … Continue reading

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Credit Card Payment Error

We received a report this morning that some credit card payment transactions on TxDMV systems were returning a credit card denied message for transactions that processed correctly.  This issue has now been resolved, however, some customers may have received multiple … Continue reading

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Resolved: RTS Printing Issues (05/23/2019 @ 12PM CST)

Good afternoon, The Adobe printing issue has been resolved.    We understand the Adobe printing issue may result in problems balancing your RTS or Cognos reports, or require a funds adjustment for transactions that did not print and voided in … Continue reading

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Update: RTS Printing Issues (05/22/2019 @ 3:17 PM CST)

Good afternoon, Please see the attached instructions for repairing the Adobe print issue.  The IT Department support staff have used these instructions to successfully walk counties through restoring printer functionality. Each user experiencing issues must follow these instructions on all … Continue reading

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Update: RTS Printing Issues (05/22/2019 @ 9:00 AM CST)

Good morning, Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted. This is the highest priority for TxDMV support staff, and … Continue reading

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Update: RTS Printing Issues (05/21/2019 @ 4:30 PM CST)

Good afternoon, Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted. This is the highest priority for TxDMV support staff, and … Continue reading

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Update: Adobe Printing Issues (05/21/2019 @ 1:50 PM CST)

Good afternoon, An issue has been identified with an Adobe software update that is preventing some user’s from printing. Support staff are  working to update all impacted workstations. We apologize for any inconvenience this is causing you or your customers. This is the highest priority for TxDMV support … Continue reading

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COUNTY EQUIPMENT GUIDE: New policies and procedures for TxDMV-issued workstations and consumable supplies

Please review and distribute as appropriate. Attached please find a draft of the Texas Department of Motor Vehicles’ (TxDMV) County Equipment Guide for your review. This guide is a reference document that was designed to provide tax assessor-collectors and their … Continue reading

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Notification: Adobe Issues

Good morning, An issue has been identified, which prevents users from running Cognos reports.  To resolve this issue, open Adobe Reader and click accept, if prompted.  Some users may not be affected. If you would like to speak to a Customer … Continue reading

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