Category Archives: Tax Assessor-Collectors

INITIAL NOTIFICATION: IVTRS Report Issues 9/7/2017 @ 11:10 AM CDT

Good morning,   Two issues have been identified with the IVTRS process. The centralized batch approval process for IVTRS is not showing internet transaction fees collected on their County Wide reports for some counties. Second, the IVTRS Transaction Reconciliation report is … Continue reading

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INITIAL NOTIFICATION: RTS POS Batch Report Issue 9/7/2017 @ 9:20 AM CDT

Good morning,   An issue has been identified where automatically generated POS batch reports are not available for reprint this morning for some counties.  If you are experiencing this issue, please run the reports manually through RTS. Once the reports are manually … Continue reading

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COMPLETE: Cognos reports for offices closed 10+ days (09/05/2017 @ 4:05 PM CDT)

Good afternoon, If your office has been closed for more than 10 calendar days, since 8/25/2017 or before, you will not be able to successfully run the Countywide or Substation Summary reports. Due to the amount of time that has elapsed, … Continue reading

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Initial Notification: RTS performance issue reported (09/05/2017 @ 12:55 PM CDT)

Good afternoon, Some users reported issues with performance or logging into the RTS system around noon today. System performance has returned to normal. Support staff are working to identify the the cause. If you continue to experience this issue please … Continue reading

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Initial Notification: Cognos reports for offices closed 10+ days (09/05/2017 @ 9:25 AM CDT)

Good morning, If your office has been closed for more than 10 calendar days, since 8/25/2017 or before, you will not be able to successfully run the Countywide or Substation Summary reports. Support staff are working to identify a solution. An … Continue reading

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Initial Notification: RTS log in issue reported (09/05/2017 @ 9:00 AM CDT)

Good morning, A limited number of users reported an issue logging into the RTS system this morning. If you experience this issue please reboot your workstation(s). If the issue persists please contact the service desk. The statewide ticket for this … Continue reading

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Initial Notification: HEB registration renewal unavailable (09/04/2017 @ 12:05 PM CDT)

Good afternoon,   HEB has reported an issue interfacing with the webSUB system that prevents registration renewals at HEB stores. Customers may visit their local county office, other webSUB subcontractor locations, or leverage the online system to renew their registrations. … Continue reading

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Update: 100 Year Plate unavailable in IVTRS (09/01/2017 @ 4:30 PM CDT)

Good afternoon,   The issue affecting orders of the 100 Year Plate via the IVTRS system has been resolved. Online sales in IVTRS will begin at noon CST on Monday, September 4th. TxDMV has reserved an additional 100 plates to … Continue reading

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REMINDER: RTS Release 8.10 (09/02/2017)

Good afternoon, Over the weekend of September 2, 2017, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) and Internet Vehicle Title and Registration Service (IVTRS) with Release 8.10 that contains the content summarized … Continue reading

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Update: 100 Year Plate unavailable in IVTRS (09/01/2017 @ 6:30 AM CDT)

Good morning,   An issue has been identified with ordering the 100 Year Plate via the IVTRS system.  Due to this issue the option to purchase the 100 Year plate has been temporarily removed from IVTRS.  The new plate is still … Continue reading

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Temporary Waiver Extending the Time Period to Renew Registration or Register a Vehicle

Please review and distribute as appropriate. Effective immediately, vehicle owners residing in counties affected by Hurricane Harvey and covered by the Governor’s Proclamation of August 28, 2017, are permitted a temporary extension to renew the registration of their vehicle. The … Continue reading

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Disabling American Express for Internet Vehicle Title and Registration Service

Please review and distribute as appropriate. This is to notify you that effective August 25, 2017, the Internet Vehicle Title and Registration Service no longer accepts American Express as payment for online registration renewals.  The change was made as a … Continue reading

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UPDATE: RTS Release 8.10 Deployment

Good afternoon,   On September 2, 2017, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to 16 hours, beginning Saturday (09/02/2017) at 8:00 PM … Continue reading

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Update to Hurricane Harvey Procedures

Please review and distribute as appropriate. The TxDMV is continuing to evaluate solutions for processing registration renewals and title transactions for individuals affected by Hurricane Harvey. As you are aware, the transportation code was recently amended to allow other counties to … Continue reading

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Hurricane Harvey – Registration and Titling Services

Please review and distribute as appropriate. Many people are displaced and seeking registration and title services in other counties due to the severe weather caused by Hurricane Harvey. The TxDMV is currently evaluating alternatives for the victims of the hurricane and … Continue reading

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Webinars for County Tax Assessor-Collectors on RTBs #010-17, #011-17, #012-17, and #013-17

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collectors to discuss the following RTBs: #010-17 Required Law Enforcement Inspection for Certain Bonded Title Applications #011-17 Elimination of Registration Period Designation by the Vehicle Owner #012-17 … Continue reading

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Update: RTS Release 8.10 deployment cancelled

Good morning, The Texas Department of Motor Vehicles (TxDMV) would like to encourage all customers to prioritize personal safety in advance of Hurricane Harvey. As you know, the Texas Department of Public Safety (DPS) relies upon information in the RTS … Continue reading

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Emergency Preparedness: Hurricane Harvey

Good morning, The Texas Department of Motor Vehicles (TxDMV) encourages all county staff to prioritize personal safety in advance of Hurricane Harvey. Counties concerned about flooding or rain damage may weatherize and treat RTS equipment in the same fashion as county … Continue reading

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RTB #013-17 Seizure of Disabled Person Parking Placards

Please review and distribute as appropriate. Thank you, Jeremiah Kuntz, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles Attachment If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center. … Continue reading

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INITIAL NOTIFICATION: RTS Release 8.10 (08/18/2017)

Good afternoon, Over the weekend of August 26, 2017, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) and Internet Vehicle Title and Registration Service (IVTRS) with Release 8.10 that contains the content summarized … Continue reading

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RESOLVED: Cognos reports delayed (08/18/2017 @ 12:15 PM CDT)

Good afternoon, All COGNOS reports were available for viewing as of 11:40 PM CDT this afternoon (08/18/2017).  If you experience new issues with COGNOS, please contact the Service Desk. The statewide ticket for this issue is 140650 If you would … Continue reading

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UPDATE: Cognos reports delayed (08/18/2017 @ 10:15 AM CDT)

Good morning,   Due to an unexpected error the report process had to be restarted. The expected availability of the Week/Month to Date, NMVITS Inquiry and the Funds Remittance reports is 2:00 PM today (08/18/2017).  All other Cognos reports are available … Continue reading

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INITIAL NOTIFICATION: Cognos reports delayed (08/18/2017 @ 8:55 AM CDT)

Good morning,   A delay in the overnight batch processing, due to a network connectivity issue in the State Data Center, has delayed the Week/Month to Date, NMVITS Inquiry and the Funds Remittance Reports. The expected availability of these three Cognos … Continue reading

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RTB #012-17 Change to Inspection Requirements and a New Fee for Certain Trailers, Semitrailers, and Pole Trailers

Please review and distribute as appropriate. Thank you, Jeremiah Kuntz, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles Attachment If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center. … Continue reading

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RTB #011-17 Elimination of Registration Period Designation by the Vehicle Owner

Please review and distribute as appropriate. Thank you, Jeremiah Kuntz, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles Attachment If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center. … Continue reading

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