Category Archives: Tax Assessor-Collectors

Resolved: Two Cognos Reports delayed (04/24/2018 @ 08:58 AM Central Time)

Good morning,   All Cognos reports were available for viewing as of 08:20 AM Central Time this morning (04/24/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/24/2018 @ 8:10 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 08:45 AM Central Time this morning (04/24/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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Resolved: Two Cognos Reports delayed (04/20/2018 @ 09:07 AM Central Time)

Good morning,   All Cognos reports were available for viewing as of 08:19 AM Central Time this morning (04/20/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/20/2018 @ 07:48 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 09:30 AM Central Time this morning (04/20/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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Update on Recent RTS / Cognos Report Issues

Good afternoon, In recent weeks the department has experienced intermittent stability issues with RTS and delays with Cognos reports, as you have likely noticed.  We know these issues are frustrating and impact our shared ability to serve the motoring public, … Continue reading

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Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)

Good morning,   All Cognos reports were available for viewing as of 10:10 AM Central Time this morning (04/17/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 11:00 AM Central Time this morning (04/17/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue … Continue reading

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TxDMV webDEALER Update – Completing Title Applications

On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are unable to process transactions in webDEALER. Users report transactions previously created are unavailable, or … Continue reading

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Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Good afternoon,   The RTS system encountered a performance issue between 3:35 PM Central Time and lasted until 4:00 PM Central Time today (04/11/2018) which caused a limited number of users to experience intermittent connectivity. If you experienced this issue please reboot your work station. If … Continue reading

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Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

Good afternoon, An issue has been reported with the RTS system where a limited number of users are experiencing intermittent connectivity. Support staff are working to identify and resolve the issue. An update will sent by 4:30 PM this afternoon (4/11/2018) or … Continue reading

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Texas Department of Criminal Justice Partial Lockdown

Please review and distribute as appropriate. This is to notify you of a delay in fulfilling specialty license plate and warehouse supply orders.  The Texas Department of Criminal Justice (TDCJ) Wynne Unit in Huntsville is under partial lockdown status through … Continue reading

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Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)

Good morning, All Cognos reports were available for viewing as of 10:42 AM Central Time this morning (04/10/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for this … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/10/2018@ 9:03 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:45 AM Central Time this morning (04/10/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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Initial Notification: RTS Issue (4/9/2018 @ 11:45 AM)

Good morning, The RTS system is currently experiencing intermittent connectivity issues. Support staff are working to identify and resolve the issue. An update will sent by 2:00 PM this afternoon (4/9/2018). The statewide ticket for this issue is: 172621 If … Continue reading

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Subject: Completed: Scheduled Maintenance (04/08/2018 @ 9:56 AM)

Good morning,   The scheduled maintenance was completed as of 9:56 AM Central Time this morning, 04/08/2018. If you experience issues after the maintenance window, please contact the Service Desk.   If you would like to speak to a Service … Continue reading

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Reminder: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Good afternoon,   On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning … Continue reading

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Resolved: Two Cognos Reports delayed (04/06/2018 @ 10:49 AM Central Time)

Good morning, All Cognos reports were available for viewing as of 10:49 AM Central Time this morning (04/06/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for this … Continue reading

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Update: Two Cognos Reports delayed (04/06/2018 @ 10:22 AM Central Time)

Good morning, The Week to Date Report and Inventory Transaction Reports continue to be delayed and an update will be sent by 11:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue is: … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/06/2018 @ 07:05 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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Initial Notification: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Good afternoon,   On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning … Continue reading

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Resolved: Two Cognos Reports delayed (04/05/2018 @ 1:46 PM Central Time)

Good afternoon, All Cognos reports were available for viewing as of 1:46 PM Central Time this afternoon (04/05/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for this … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/05/2018 @ 07:15 AM Central Time)

Good morning,   The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 04:00 PM Central Time this afternoon (04/05/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading

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Resolved: Cognos reports delayed (04/04/2018 @ 2:23 PM Central Time)

Good afternoon,   All Cognos reports were available for viewing as of 2:23 PM Central Time this afternoon (04/04/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for … Continue reading

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Update: Two Cognos Reports delayed (04/04/2018 @ 1:30 PM Central Time)

Good afternoon, The Week to Date Report and Inventory Transaction Report continue to be delayed and an update will be sent by 03:00 PM Central Time this afternoon (04/04/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue … Continue reading

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Initial Notification: Two Cognos Reports delayed (04/04/2018 @ 07:40 AM Central Time)

Good morning, The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 1:00 PM Central Time this afternoon (04/04/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue is: 171824 … Continue reading

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