Category Archives: Tax Assessor-Collectors

Update: RTS system restart at 9:30 AM (12/28/2018)

Good morning, An issue has been identified with the RTS system that requires the system to be restarted.  The system restart will occur at 9:30 AM this morning (12/28/2018).  The system will be unavailable for approximately 15 minutes.  Please log … Continue reading

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Initial Notification: RTS issue reported (12/28/2018 @ 8:45 AM)

Good morning, An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 10:00 AM today (12/28/2018) or … Continue reading

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Initial Notification: Scheduled Maintenance: RTS Release 9.2 (12/29/2018)

Good afternoon, Over the weekend of December 29, 2018, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) with Release 9.2 that contains the content summarized below.    New and Redesigned License Plates Issued for: … Continue reading

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Resolved: RTS issue (12/27/2018 @ 11:35 PM)

Good morning, The issue with the RTS system that prevented some users from logging on has been resolved. You may need to restart RTS or reboot your workstation(s). If connectivity issues persist please contact a customer service representative.   If … Continue reading

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Initial Notification: RTS issue reported (12/27/2018 @ 11:20 PM)

Good morning, An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 12:30 p.m. today (12/27/2018) or … Continue reading

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RTB Webinars for County Tax Assessor-Collectors

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collectors to discuss:• RTB #006-18, “Delinquent Transfer Penalty Fees for Unrecovered Stolen Vehicles”• RTB #007-18, “Changes to Certified Copies of Texas Titles”• RTB #009-18, “Acceptance of Electronic Signatures by County … Continue reading

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RTB #009-18 Acceptance of Electronic Signatures by County Tax Assessor-Collectors

Please review and distribute as appropriate. Thank you, Jeremiah Kuntz, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles Attachment If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.   RTB_009-18_Acceptance_of_Electronic_Signatures_by_County_Tax_Assessor-Collectors.pdf Source: Tax … Continue reading

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RTB #007-18 Changes to Certified Copies of Texas Titles

Please review and distribute as appropriate. Thank you, Jeremiah Kuntz, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles Attachments If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.   CCO Information Handout_Spanish.pdf … Continue reading

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ListServ regarding Late Registration Penalty

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is working to clarify policy on the collection of the 20% delinquent penalty which a customer must pay when they have been arrested or cited for operating … Continue reading

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Update Notification: Issue: RTS Slow Response Times (11/15/2018 @ 03:37 PM Central Time)

Good afternoon, An issue has been reported with the RTS system where some users are experiencing slow response times.  Support staff have identified the issue that will require a reboot after hours. If you were unable to close out your … Continue reading

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Initial Notification: Issue: RTS Slow Response Times (11/15/2018 @ 03:37 PM Central Time)

Good afternoon, An issue has been reported with the RTS system where users are experiencing slow response times.  Support staff are working to identify and resolve the issue. An update will be sent by 04:30 PM (11/15/2018) or as more … Continue reading

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UPDATE: Huntsville Lock-down Status

Please review and distribute as appropriate. As of 11/8/18, the TDCJ Wynne Plate Unit was still under a lock-down. TDCJ does have a small skeleton crew working on allocation orders as well as the special plate orders. TDCJ is currently … Continue reading

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TxDMV Help Desk Changes – November 1, 2018

Please review and distribute as appropriate. Effective Thursday, Nov. 1, 2018, tax assessor-collector staff will have a new TxDMV Help Desk number to call for technology, funds adjustment, billing or accounts receivable issues. You will be able to reach a … Continue reading

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Resolved: Notification Issue: Network (10/25/2018 @ 11:20 AM Central Time)

Good morning, The issue that caused a brief DIR network outage has been resolved.  If you experience new issues with this system, please contact the Service Desk. The statewide ticket for this issue is: 201806. If you would like to … Continue reading

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Initial Notification Issue: Network (10/25/2018 @ 9:40 AM Central Time)

Good morning, An issue has been reported from DIR that multiple state agencies have experienced a brief network outage including TxDMV and service is being restored.  Users may be experiencing connectivity issues.  DIR support staff are working to identify and … Continue reading

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Unscheduled Maintenance: RTS system (10/18/2018 @ 04:42 PM Central Time)

Good afternoon, In order to resolve the performance issue, the RTS system will be rebooted after hours today (10/18/2018).  If you experience issues with the RTS system tomorrow (10/19/2018) please contact the Service Desk. If you would like to speak … Continue reading

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Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 03:15 PM Central Time)

Good afternoon, The issue with the RTS intermittent slow response times has not been resolved.  Support staff are working to resolve the issue.  Another update will be sent by 05:00 PM (10/18/2018) or as additional information becomes available. The statewide … Continue reading

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Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 12:50 PM Central Time)

Good afternoon, The issue with the RTS intermittent slow response times has not been resolved.  Support staff are working to resolve the issue.  Another update will be sent by 03:00 PM (10/18/2018) or as additional information becomes available. The statewide … Continue reading

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Initial Notification: RTS Slow Response Time Issue (10/18/2018 @ 10:53 AM)

Good morning, Please be advised you may experience RTS slow response times intermittently throughout the day.  Support staff are working to resolve the issue.  An update will be sent by 01:00 PM today. The statewide ticket for this issue is: … Continue reading

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Resolved: DIR Network Issue (10/08/2018 @ 03:49 PM Central Time)

Good afternoon, The issue that caused the DIR Network issue was resolved at 03:45 PM (10/08/2018) Central Time.  If you experience new issues with this system, please contact the Service Desk. If you would like to speak to a Service … Continue reading

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Initial Notification: DIR Network issue (10/08/2018 @ 03:30 PM Central Time)

Good afternoon, An issue has been reported with the connection between TxDMV Headquarters and the State Data Center.  TxDMV offices may experience delays in providing customer service.  Support Staff at the State Data Center are working to identify and resolve … Continue reading

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Registration Sticker Paper Shipments Not Available on Wednesday, October 3 or Thursday, October 4

Please review and distribute as appropriate. Registration Sticker Paper Shipments Not Available on Wednesday, October 3 or Thursday, October 4 The Texas Department of Motor Vehicles receives its Registration Sticker paper from Taylor Communications. Taylor Communications will be relocating their … Continue reading

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Return of Metal Dealer and Other Industry Plates

The Motor Vehicle Division announced that effective immediately Texas motor vehicle dealers, in-transit operators, converters, manufacturers, and distributors are required to return canceled, damaged, or unneeded metal plates to a Texas Department of Motor Vehicles (TxDMV) Regional Service Center or … Continue reading

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Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Fiscal Year 2019 Performance Quality Recognition Program (PQRP). The deadline for submission is October 31. The TxDMV understands the importance of … Continue reading

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Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Good afternoon,   IRP transmittal data is available today, September 06, 2018.  However, due to issues with the IRP batch process last night, the Week-To-Date Report will not reflect the correct IRP totals until tomorrow, September 07, 2018.  An update will … Continue reading

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