TXDMV inserted closeouts for all counties that were unable to closeout due to the RTS system unavailability. Counties will not have 5213 “Close Out for the Day” reports if this is done behind the scenes. By inserting these closeouts the counties will then be able to batch normally and receive their Countywide reports overnight.
Counties can document the inserted closeouts by running Detail Reports for each workstation. This can be done by selecting “Funds” followed by “Funds Balance” and then “Specify Date Range” on the “Report Selection Screen”. Please use the Begin Date and Time from the last time the workstations were closed out normally, i.e. 3/23/15 and 17:30:00. Please use an End Date and Time of 3/24/15 and 23:58:00. This will pick up all transactions for Tuesday. The 5212 Payment Report closely resembles the 5213 Close Out for the Day Report and will be used as this report for 3/24/15, please note this substitution at the top of the reports for future reference.
Other Detail Reports can be run at the same time as these Specify Date Range Reports, however if you wish to run the Transaction Reconciliation reports the detail reports must run individually for each workstation.
If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
Thank you for your patience.
IT Service Desk
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