COGNOS issue running reports 3/24/2016

 

Good afternoon,

 

IRP data updates did not complete due to the delay in RTS data updates from over night processing.  IRP reports for today (3/24/16) will be blank.  Support staff have identified the fix and are working to implement the resolution.  A follow up notification will be sent to confirm when IRP data updates are complete.  The notification will include additional instructions on running your IRP report.

 

The statewide ticket number for this issue is: 74337

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

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