IRP data updates did not complete due to the delay in RTS data updates from over night processing. IRP reports for today (3/24/16) will be blank. Support staff have identified the fix and are working to implement the resolution. A follow up notification will be sent to confirm when IRP data updates are complete. The notification will include additional instructions on running your IRP report.
The statewide ticket number for this issue is: 74337
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731