COGNOS login issue resolution ETA 1-3 hours 8/31/2015

Good morning,


The COGNOS system logon issue continues. Technicians are working to resolve the issue.  The ETA for resolution is one to three hours.  Updates will be sent hourly until the issue is resolved.


The statewide ticket number for this issue is: 48048


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience to you and your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020




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