An issue has been identified with the COGNOS system where Cognos reports are running extremely slow. Support staff will need to restart the server to resolve the issue. The server will be restarted at 9:30 AM. Please log off of COGNOS prior to 9:30 AM. A final notification will be sent when the COGNOS system is available.
The statewide ticket for this issue is: 74186
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731