The eTags System experienced slow response times and, in some cases, transactions may have failed. The problem started at 12:45pm, Tuesday, June 30th, 2015. Performance has improved again as of 1:30pm.
In the event of a system outage, Dealers should use their preprinted Internet Down buyer’s tags. As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
Thank you for your patience and cooperation. We apologize for any inconvenience this may cause.
TxDMV Service Desk
3810 Jackson Ave
Austin, TX 78731