Information (6/20/2016 11:05 a.m.) – RTS Performance Status


Good morning,



Analysis by support staff shows that the RTS System has been continuously available today (6/20/2016).  However, there was a brief performance slow down lasting approximately ten minutes between the times of 10:20 – 10:30 a.m this morning (6/20/2016). This may have delayed or impacted transaction processing at a limited number of counties.  If you encounter new RTS issues please contact the Service Desk.


The statewide ticket for this issue is: 83561


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020


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