INITIAL NOTIFICATION (7/7/2016 @ 12:20 PM) – eTags unavailable


Good afternoon,


The eTags system is currently unavailable. Support staff are working to identify and resolve the issue.  A follow up notification will be sent by 2:00 p.m. this afternoon (7/7/16) or as new information becomes available. 


The statewide ticket for this issue is: 85231


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

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