A performance slowdown was identified between 10:45 – 11:00 AM CST that may have caused a limited number of counties to experience intermittent connectivity issues. If your office was affected by this issue, please sign out and log back into RTS. If the issue persists, please contact the Service Desk.
The statewide ticket for this issue is: 87377
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731