Initial Notification (8/29/2016) IVTRS Issue Identified
An issue has been identified with the IVTRS system that prevents the counties from declining IVTRS transactions that were submitted prior to Sunday (8/28/2016). Support staff have identified the issue and instructions will be sent out by 10:30 a.m. this morning (8/29/2016) on how to submit these transactions to the Service Desk for resolution. Please contact the Service Desk with any questions after you have received the instructions.
The statewide ticket for this issue is: 90406
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
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