An issue has been reported with the RTS system that prevents users from logging on. Support staff are working to identify and resolve the issue. An update will sent by 11:00 AM (10/31/2017) or as more information becomes available.
The statewide ticket for this issue is: 151101
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
Source: Tax Assessor-Collectors
Initial Notification: RTS unavailable (10/31/2017 @ 8:58 AM CST)