Initial Notification: Scheduled Maintenance: webDEALER/eTAG (10/13/2018 @ 12:01 AM Central Time)

Good afternoon,

On Saturday, October 13, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing maintenance that will impact the webDEALER/eTAG system. The duration of the maintenance is scheduled for up to 31 hours beginning at 12:01 AM Central Time (10/13/2018) and lasting until 07:00 AM Central Time (10/15/18).  The webDEALER/eTAG system will experience a brief outage during the maintenance window.  If you experience any issues after the maintenance window, please contact the Service Desk.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  This will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov