Intermittent “All circuits busy” when calling Special Plates call center

Good morning,

 

Please be aware a telecommunications issue is affecting the Special Plate call center.  Inbound callers have about a 10% chance to receive a fast busy signal.  Most calls will get through on the second attempt so please try again. Information Technology Services Division (ITSD) technicians are working with AT&T to resolve the issue.  Updates will be sent as new information is available.

 

The ticket number for this issue is: #13912

 

If you continue to experience problems with the phone system, please reference incident #13912 and contact the TxDMV Service Desk at 1-877-933-2020 from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.  If you cannot connect with the RTS Service Desk by phone, please send an email to: ServiceDesk@TxDMV.gov  

 

We apologize for any inconvenience this may cause.

 

TxDMV Service Desk

3810 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

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