Please be aware a telecommunications issue is affecting the Special Plate call center. Inbound callers have about a 10% chance to receive a fast busy signal. Most calls will get through on the second attempt so please try again. Information Technology Services Division (ITSD) technicians are working with AT&T to resolve the issue. Updates will be sent as new information is available.
The ticket number for this issue is: #13912
If you continue to experience problems with the phone system, please reference incident #13912 and contact the TxDMV Service Desk at 1-877-933-2020 from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. If you cannot connect with the RTS Service Desk by phone, please send an email to: ServiceDesk@TxDMV.gov
We apologize for any inconvenience this may cause.
TxDMV Service Desk
3810 Jackson Ave
Austin, TX 78731