Please review and distribute as appropriate.
As part of the state’s renewed contract with My Plates, new plate fees were proposed, many of which were reduced, for the Texas Department of Motor Vehicles Board’s consideration. The board approved the contract renewal requiring the elimination of the ten-year plate term and the creation of a new three-year plate term. The proposed fees and terms were included in Texas Administrative Code rules, which were published for public comment in September 2014. In anticipation of the Board’s final approval at their November meeting, the Registration and Title System (RTS) was programmed to implement the new fees and term structure with a December 1, 2014, effective date.
The new fees appear on the December 2014 registration renewal notices that were printed in advance. As a result, some My Plates customers attempting to renew their plate with December registration prior to December 1, 2014, will see a different fee on their renewal notice than what is programmed in RTS. If the My Plates customer wants to renew at the fee that is effective on December 1, 2014, they will have to renew their registration on or after that date. The fee displayed on the renewal notice will not go into effect until December 1, 2014, and there is no system workaround for early renewal.
In summary, if a customer with a December renewal walks in to your office prior to December 1, 2014, they will pay the plate fee that is reflected currently in RTS. If there is a difference in the special plate fee, mail-in renewals should be rejected back to the customer. A customer renewing through Internet Vehicle Title Registration Service (IVTRS) will pay the current fee, which may be different than what their renewal will reflect.
Attached is a rejection notice you may use for mail-in customers, explaining the reason for the rejection.
We apologize for any confusion this may cause our customers and your personnel. If you have any questions, please contact your local TxDMV Regional Service Center.
Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles
If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.