All titles processed Monday, August 15, 2016, have been through the NMVTIS VIN verification process and were approved to be released/printed. All data was available by Wednesday, August 24, 2016. If you are still holding onto documentation, please resume sending to OpenText or to TxDMV per normal process. If you experience new issues with the NMVTIS Inquiry Report, please contact the Service Desk.
The statewide ticket for this issue is: 89486
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731