NMVTIS Report Issue (12/20/2016 @ 7:30 AM CDT)


Good morning,


NMVTIS reports did not finish processing overnight. The data in the reports received today will be correct but may not contain all the records for your county. Support staff are working to resolve the issue.  A follow up communication will be sent once a fix is identified. Any records missing from your reports today will be included in the next report.


The statewide ticket for this issue is: 101334


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020


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