2018 Motor Carrier Division Customer Satisfaction Survey

Help MCD improve performance by taking this brief Customer Satisfaction Survey to let us know how we’re doing and what areas we need to focus on in the future. Take it anytime between Wednesday, October 24, and Wednesday, November 14. https://www.surveymonkey.com/r/TxDMV_MCD_2018 

 

Source: Motor Carriers
2018 Motor Carrier Division Customer Satisfaction Survey

Posted in Motor Carriers | Comments Off on 2018 Motor Carrier Division Customer Satisfaction Survey

Proposed 43 TAC §217.27

Proposed 43 TAC §217.27

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, §217.27. These proposed changes are posted for public comment until 5:00 p.m. on November 19, 2018. The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

Sarah Swanson

Interim General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Proposed 43 TAC §217.27

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC §217.27

Unscheduled Maintenance: RTS system (10/18/2018 @ 04:42 PM Central Time)

Good afternoon,

In order to resolve the performance issue, the RTS system will be rebooted after hours today (10/18/2018).  If you experience issues with the RTS system tomorrow (10/19/2018) please contact the Service Desk.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Unscheduled Maintenance: RTS system (10/18/2018 @ 04:42 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Unscheduled Maintenance: RTS system (10/18/2018 @ 04:42 PM Central Time)

Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 03:15 PM Central Time)

Good afternoon,

The issue with the RTS intermittent slow response times has not been resolved.  Support staff are working to resolve the issue.  Another update will be sent by 05:00 PM (10/18/2018) or as additional information becomes available.

The statewide ticket for this issue is: 201316.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 03:15 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 03:15 PM Central Time)

Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 12:50 PM Central Time)

Good afternoon,

The issue with the RTS intermittent slow response times has not been resolved.  Support staff are working to resolve the issue.  Another update will be sent by 03:00 PM (10/18/2018) or as additional information becomes available.

The statewide ticket for this issue is: 201316.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 12:50 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update Notification: Issue: RTS Slow Response Time (10/18/2018 @ 12:50 PM Central Time)

Initial Notification: RTS Slow Response Time Issue (10/18/2018 @ 10:53 AM)

Good morning,

Please be advised you may experience RTS slow response times intermittently throughout the day.  Support staff are working to resolve the issue.  An update will be sent by 01:00 PM today.

The statewide ticket for this issue is: 201316.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Slow Response Time Issue (10/18/2018 @ 10:53 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Slow Response Time Issue (10/18/2018 @ 10:53 AM)

Completed: Scheduled Maintenance: webDEALER/eTAG (10/14/2018 @ 08:50 AM Central Time)

Good morning,

The scheduled maintenance was completed as of 12:45 AM Central Time this morning, October 14, 2018. If you experience any new issues, please contact the Service Desk. 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Completed: Scheduled Maintenance: webDEALER/eTAG (10/14/2018 @ 08:50 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Completed: Scheduled Maintenance: webDEALER/eTAG (10/14/2018 @ 08:50 AM Central Time)

Correction: Scheduled Maintenance: webDEALER/eTAG (10/12/2018 @ Midnight Central Time)

Good evening,

The Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance between midnight Friday, October 12 and 7:00 a.m. Monday morning October 15.  No outage is expected.  A limited number of customers may experience intermittent connectivity to the webDEALER/eTAG system for brief periods of time.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  This will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Correction: Scheduled Maintenance: webDEALER/eTAG (10/12/2018 @ Midnight Central Time)

Posted in Dealers and Manufacturers | Comments Off on Correction: Scheduled Maintenance: webDEALER/eTAG (10/12/2018 @ Midnight Central Time)

Initial Notification: Scheduled Maintenance: webDEALER/eTAG (10/13/2018 @ 12:01 AM Central Time)

Good afternoon,

On Saturday, October 13, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing maintenance that will impact the webDEALER/eTAG system. The duration of the maintenance is scheduled for up to 31 hours beginning at 12:01 AM Central Time (10/13/2018) and lasting until 07:00 AM Central Time (10/15/18).  The webDEALER/eTAG system will experience a brief outage during the maintenance window.  If you experience any issues after the maintenance window, please contact the Service Desk.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  This will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Initial Notification: Scheduled Maintenance: webDEALER/eTAG (10/13/2018 @ 12:01 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Scheduled Maintenance: webDEALER/eTAG (10/13/2018 @ 12:01 AM Central Time)

October 2018 Registration Manual Update

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and Title and Reg).

Updates for this release are marked with red change bars in the text.

Changes have been made throughout the manual to reflect updated form names that resulted from our review of all registration forms.

Chapter 6 – Exempt License Plates
Section 6.2, “Application for Standard Exempt License Plates,” was updated due to a revision of the Application for Standard Exempt License Plates (Form VTR-62-A) which now allows for the entry of six vehicles on the form versus ten on the previous form.

Section 6.2 and Section 20.9, “Foreign Organization Vehicles,” were updated to remove the reference to the Lease Agreement Affidavit (Form VTR-62-L), which was obsoleted by including a statement on Form VTR-62-A to attach a copy of the lease agreement.

In addition, Section 6.2 was updated to remove the “Driver Education” subsection. This subsection detailed the ability for vehicles loaned to a school district to apply for Exempt License Plates. The department does not have statutory authority to issue Exempt License Plates to vehicles on loan to a school district. These vehicles would be required to obtain general issue license plates.

Chapter 16 – Temporary Permits
Section 16.2, “One-Trip (single trip) or 30-Day Trip Permits,” was updated to include a new section that informs county tax assessor-collector offices and regional service centers they should question customers who request more than three 30-Day Permits. Based on customer circumstances, additional permits may be denied if there is reason to believe the customer is avoiding title and registration requirements.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:KJ

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
October 2018 Registration Manual Update

Posted in Dealers and Manufacturers | Comments Off on October 2018 Registration Manual Update

October 2018 Motor Vehicle Title Manual Update

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 4 – Definitions
Section 4.2, “Remarks/Brands,” was updated to list the location and description of the beneficiary remark.

Chapter 5 – Certificate of Title Requirements
Section 5.7, “Issuance of Title to Government Agency,” was updated to clarify exempt agencies are not required to pay the title application fee in accordance with Transportation Code, Chapter 501.

Chapter 8 – Refusal/Denial of Title
Section 8.3, “Bonded Title,” was updated to specify a licensed motor vehicle dealer is only eligible to complete an appraisal for the categories of motor vehicles the dealer is licensed to sell, and a Texas licensed insurance adjuster may appraise any type of motor vehicle in accordance with existing Texas Administrative Rule.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:EG

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
October 2018 Motor Vehicle Title Manual Update

Posted in Dealers and Manufacturers | Comments Off on October 2018 Motor Vehicle Title Manual Update

Resolved: DIR Network Issue (10/08/2018 @ 03:49 PM Central Time)

Good afternoon,

The issue that caused the DIR Network issue was resolved at 03:45 PM (10/08/2018) Central Time.  If you experience new issues with this system, please contact the Service Desk.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: DIR Network Issue (10/08/2018 @ 03:49 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: DIR Network Issue (10/08/2018 @ 03:49 PM Central Time)

Initial Notification: DIR Network issue (10/08/2018 @ 03:30 PM Central Time)

Good afternoon,

An issue has been reported with the connection between TxDMV Headquarters and the State Data Center.  TxDMV offices may experience delays in providing customer service.  Support Staff at the State Data Center are working to identify and resolve the issue.  An update will be sent by 04:00 PM Central Time today, Monday, October 08, 2018 or as more information becomes available.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: DIR Network issue (10/08/2018 @ 03:30 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: DIR Network issue (10/08/2018 @ 03:30 PM Central Time)

TxDMV Board Meetings – October

 

 

 

The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meetings for the month of October:

Legislative and Public Affairs Committee
Wednesday, October 3, 2018 – 2 p.m.  
4000 Jackson Avenue, Austin – Lone Star Room

Board Meeting 
Thursday, October 4, 2018 – 8 a.m.  
4000 Jackson Avenue, Austin – Lone Star Room

TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

 


Source: News and Information
TxDMV Board Meetings – October

Posted in News and Information | Comments Off on TxDMV Board Meetings – October

Registration Sticker Paper Shipments Not Available on Wednesday, October 3 or Thursday, October 4

Please review and distribute as appropriate.

Registration Sticker Paper Shipments Not Available on Wednesday, October 3 or Thursday, October 4

The Texas Department of Motor Vehicles receives its Registration Sticker paper from Taylor Communications. Taylor Communications will be relocating their inventory of this TxDMV product on Wednesday, October 3 and Thursday, October 4. Shipments of Registration Sticker paper will be suspended these two days. You may still place orders per the established process, with shipping to resume on October 5. Please advise your Regional Service Center if you are in critical need of Registration Sticker paper. We apologize for any inconvenience this may cause your office.

Thank you, and have a nice weekend.

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Registration Sticker Paper Shipments Not Available on Wednesday, October 3 or Thursday, October 4

Posted in Tax Assessor-Collectors | Comments Off on Registration Sticker Paper Shipments Not Available on Wednesday, October 3 or Thursday, October 4

webDEALER Milestones

Please review and distribute as appropriate.

Happy anniversary to webDEALER! The web-based application for submitting electronic title applications to county tax assessor-collector offices turned five this month.

In September 2013, The Texas Department of Motor Vehicles (TxDMV) launched the webDEALER pilot, followed by a statewide release in May 2014. Since then, the award-winning webDEALER suite has grown to include webSALVAGE and eTAG. Each application streamlines operations for dealers, counties, salvage pool operators, and insurance companies.

In 2019, TxDMV will add eTITLE and webLIEN to the suite. eTITLE facilitates electronic dealer-to-dealer reassignments. webLIEN offers lienholders an alternative to the current Electronic Lien and Title program. Lienholders will also be able to submit title applications electronically to county tax offices and make payments electronically. Both applications continue the move towards a paperless system.

webDEALER also hit another milestone this month. The five-millionth webDEALER transaction was approved on September 25, 2018, by Dallas County for EAN Holdings, LLC (Enterprise Rent-A-Car). We hope you are as encouraged and excited about webDEALER’s growth and continued success as we are.

Thank you to all users who helped shape webDEALER into the success it is today. We look forward to sharing our innovations with you for many years to come.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
webDEALER Milestones

Posted in Dealers and Manufacturers | Comments Off on webDEALER Milestones

Completed: webDEALER/eTAG: Scheduled Maintenance (09/23/2018 @ 05:25 AM Central Time)

Good morning,

The scheduled maintenance was completed as of 05:25 AM Central Time this morning, 09/23/2018.  If you experience new issues please contact the Service Desk.

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Completed: webDEALER/eTAG: Scheduled Maintenance (09/23/2018 @ 05:25 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER/eTAG: Scheduled Maintenance (09/23/2018 @ 05:25 AM Central Time)

Reminder Notification: webDEALER/eTAG: Scheduled Maintenance (09/22/2018 @ 07:00 PM Central Time)

Good afternoon,

 

On Saturday September 22, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing webDEALER/eTAG system maintenance. The duration of the maintenance is scheduled to begin Saturday (09/22/2018) at 07:00 PM Central Time and could last until Sunday (09/23/2018) 06:00 AM Central Time.  webDEALER/eTAG will be unavailable for up to one (1) hour sometime during the maintenance window.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  This will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

  

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Reminder Notification: webDEALER/eTAG: Scheduled Maintenance (09/22/2018 @ 07:00 PM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: webDEALER/eTAG: Scheduled Maintenance (09/22/2018 @ 07:00 PM Central Time)

Initial Notification: webDEALER/eTAG: Scheduled Maintenance (09/22/2018 @ 07:00 PM Central Time)

Good afternoon,

 

On Saturday September 22, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing webDEALER/eTAG system maintenance. The duration of the maintenance is scheduled for up to 11 hours, beginning Saturday (09/22/2018) at 07:00 PM Central Time and lasting until Sunday (09/23/2018) 06:00 AM Central Time. webDEALER/eTAG may not be available during the maintenance window.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

  

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER/eTAG: Scheduled Maintenance (09/22/2018 @ 07:00 PM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER/eTAG: Scheduled Maintenance (09/22/2018 @ 07:00 PM Central Time)

Adopted 43 TAC §§219.60 – 219.64

 

 Adopted 43 TAC §§219.60 – 219.64

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 219, §§219.60, 219.61, 219.62, 219.63 and 219.64. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

These adopted changes became effective on September 18, 2018 and the changes are included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

 

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Adopted 43 TAC §§219.60 – 219.64

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §§219.60 – 219.64

Mover Training Seminar – San Antonio, Texas

Attention all Household Goods Motor Carriers:

We are pleased to announce our next Mover Training Seminar on November 8th, 2018, in San Antonio, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods motor carrier industry.

Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Luis Perez, Assistant Chief Investigator

Enforcement Division

Texas Department of Motor Vehicles

LP

Attachments

 

Source: Motor Carriers
Mover Training Seminar – San Antonio, Texas

Posted in Motor Carriers | Comments Off on Mover Training Seminar – San Antonio, Texas

Mover Training Seminar – Corpus Christi, Texas

Attention all Household Goods Motor Carriers:

We are pleased to announce our next Mover Training Seminar on October 17th, 2018, in Corpus Christi, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods motor carrier industry.

Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Luis Perez, Assistant Chief Investigator

Enforcement Division

Texas Department of Motor Vehicles

LP

Attachments

Source: Motor Carriers
Mover Training Seminar – Corpus Christi, Texas

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Salvage Motor Vehicle Dealer Training Seminar – Nacogdoches

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on October 24th, 2018, in Nacogdoches, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

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Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Nacogdoches

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Motor Vehicle Dealer Training Seminar – Nacogdoches

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on October 25th, 2018, in Nacogdoches, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

 SC

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Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Nacogdoches

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ALERT: Fraudulent Emails Posing as TxDMV

 

The Texas Department of Motor Vehicles (TxDMV) is aware of recent reports of phishing emails being sent to our licensed community. This may be an attempt to obtain sensitive information from you.  The emails make statements about complaints regarding a licensee, threaten to revoke the entity’s license and includes a TxDMV employees name in the closing.

Please be advised that the TxDMV has not sent these email notifications to licensees.

If you receive an email of this type, please practice safe precautions and do the following:

  • DO NOT open the email if at all possible
  • Contact your IT Department
  • DO NOT open any attachment
  • DO NOT click on any web links in the email
  • Delete the email and empty your deleted items folder

Here is an example of one of the phishing emails in circulation.

 Phishing Example

If you have questions concerning this communication you may contact the TxDMV’s customer service line at 1-888-368-4689

Sincerely,

Joshua G. Kuntz

Information Security Officer, CISSP
Texas Department of Motor Vehicles

 

 

Source: Dealers and Manufacturers
ALERT: Fraudulent Emails Posing as TxDMV

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