Refactored RTS issue 8/24/2015

Good morning,


An issue has been identified with the Refactored RTS system that prevents users from logging on. Technicians are working to have the impacted serviecs restarted to correct the issue.  Updates will be sent hourly until the issue is resolved.


The statewide ticket number for this issue is: 46690


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience to you and your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020




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