REMINDER (5/10/2016 7:25 a.m.) – Closeout Instructions

 

Good morning,

 

The RTS system was available at 5:00 p.m. CST yesterday.  The cause of the outage was due to a network router problem at TxDOT.

 

For any workstations not closed out, a close out was inserted for you last night.  

 

As a reminder, please follow the instructions enclosed before processing any transactions this morning.

 

You will need to reprint your reports. Please access the reports at the following locations:

  • Batch Reports will be available for reprint under Reprint Reports > Batch and re-print per the normal procedure
    • These include: The BIAR Report, Substation Summary Report, County Wide Report, and Title Package Report
  • Detail Reports must be accessed from each workstation

    • In RTS go to Funds > Cash Drawer Operations > Select Work Station ID > Select Last Closeout > Select All Reports

    • Choose reports to create and print > Payment Report > Transaction Reconciliation Report > Fees Report > Inventory Detail Report

Please see below example and the close out date should be 05/09/2016.

  Close out

 

The statewide ticket for this issue is: 79248

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

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