The RTS system was available at 5:00 p.m. CST yesterday. The cause of the outage was due to a network router problem at TxDOT.
For any workstations not closed out, a close out was inserted for you last night.
As a reminder, please follow the instructions enclosed before processing any transactions this morning.
You will need to reprint your reports. Please access the reports at the following locations:
Batch Reports will be available for reprint under Reprint Reports > Batch and re-print per the normal procedure
- These include: The BIAR Report, Substation Summary Report, County Wide Report, and Title Package Report
Detail Reports must be accessed from each workstation
In RTS go to Funds > Cash Drawer Operations > Select Work Station ID > Select Last Closeout > Select All Reports
Choose reports to create and print > Payment Report > Transaction Reconciliation Report > Fees Report > Inventory Detail Report
Please see below example and the close out date should be 05/09/2016.
The statewide ticket for this issue is: 79248
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731