Reminder: Close out instructions (9/21/2016 7:30 AM CDT)

 

Good morning,

 

Any workstations that were not able to be closed out yesterday (9/20/2016) were closed out by TxDMV. This is a reminder to please follow the instructions enclosed before processing any transactions today (9/21/2016).

 

You will need to reprint your reports. Please access the reports at the following locations:

  • Batch Reports will be available for reprint under Reprint Reports > Batch and re-print per the normal procedure
    • These include: The BIAR Report, Substation Summary Report, County Wide Report, and Title Package Report
  • Detail Reports must be accessed from each workstation

    • In RTS go to Funds > Cash Drawer Operations > Select Work Station ID > Select Last Closeout > Select All Reports

    • Choose reports to create and print > Payment Report > Transaction Reconciliation Report > Fees Report > Inventory Detail Report

Please see below example and the close out date should be 09/20/2016.

  Close out

 

The statewide ticket for this issue is: 92775

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

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