Any workstations that were not able to be closed out yesterday (9/20/2016) were closed out by TxDMV. This is a reminder to please follow the instructions enclosed before processing any transactions today (9/21/2016).
You will need to reprint your reports. Please access the reports at the following locations:
Batch Reports will be available for reprint under Reprint Reports > Batch and re-print per the normal procedure
- These include: The BIAR Report, Substation Summary Report, County Wide Report, and Title Package Report
Detail Reports must be accessed from each workstation
In RTS go to Funds > Cash Drawer Operations > Select Work Station ID > Select Last Closeout > Select All Reports
Choose reports to create and print > Payment Report > Transaction Reconciliation Report > Fees Report > Inventory Detail Report
Please see below example and the close out date should be 09/20/2016.
The statewide ticket for this issue is: 92775
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731