The Texas Department of Motor Vehicles updated the login security for eTag over the weekend of July 21, 2017. A higher than usual number of users successfully accessed the system today. However, some users are reporting difficulty accessing the eTAG system with the user id and temporary password provided via email over the weekend.
If you are experiencing this issue please follow the steps below:
- Follow the steps for “Forgot my Username” in the attached document
- Follow the steps for “Forgot my Password” in the attached document.
- Log into eTAG using the username and password obtained in steps one and two above.
If you have any additional questions or concerns regarding this change, please contact the TxDMV IT Service Desk.
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
TxDMV Service Desk
Texas Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
Source: Dealers and Manufacturers
Reminder: eTAG access (7/24/2017 @ 6:50 PM)