This is a reminder of the upcoming planned power outage.
Please review and distribute as appropriate.
The Texas Department of Motor Vehicles (TxDMV) has been notified by the Texas Department of Transportation (TxDOT) that the planned power outage has been rescheduled for the weekend of January 17-20, 2014. The eTags system will be down from 6:00 p.m., Friday, January 17, through 7:00 a.m., Monday, January 20 (CST).
Dealers should use their preprinted Internet Down buyer’s tags during the outage. As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTag system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is back up. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for any inconvenience this may cause you and appreciate your support as we go through this upgrade which will increase the overall reliability of our systems going forward.
If you would like to speak to a customer service representative, please call us at (512) 465-4010. Our eTag Customer Service Desk is open from 7:00 a.m. to 5:30 p.m. (CST), Monday through Friday, and Saturday 8:00 a.m. to 3:30 p.m. You may also send email to: eTag at dmv.state.tx.us.
The Service Desk will not be open during the outage. On-call will be available from 5:30 p.m. to 7:00 p.m., Monday through Friday, and 8:00 a.m. to 3:30 p.m. Saturday.
Randy Elliston, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles