RESOLVED (5/9/2016 4:58 p.m.) – RTS available


Good afternoon,



The RTS system was available as of 4:58 p.m. this afternoon.  The cause of the outage was due to a network router problem at TxDOT.


For any workstations not closed out, a close out will be inserted for you this evening.  


Please follow the instructions enclosed before processing any transactions tomorrow.


You will need to reprint your reports. Please access the reports at the following locations:


Batch Reports will be available for reprint under Reprint Reports > Batch and re-print per the normal procedure

These include: The BIAR Report, Substation Summary Report, County Wide Report, and Title Package Report

 Detail Reports must be accessed from each workstation

In RTS go to Funds > Cash Drawer Operations > Select Work Station ID > Select Last Closeout > Select All Reports

Choose reports to create and print > Payment Report > Transaction Reconciliation Report > Fees Report > Inventory Detail Report


Please see below example and the close out date should be 05/09/2016.

  Close out


The statewide ticket for this issue is: 79248


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020


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