RESOLVED (6/13/2016 12:25 p.m.) – RTS Intermittent Connectivity Issues

Good afternoon,

 

TxDMV support staff and the state data center are continuing to monitor the RTS system.  The last known occurrence of transaction processing issues was reported at 11:00 a.m. this morning (6/13/16).  If you encounter new RTS issues, please contact the Service Desk.

 

The statewide ticket for this issue is: 82980

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

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