The eTags system system was operational by 8:48 PM and is now available for normal business operations. Please resume normal dealer operations.
Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
If you experience a new issue with eTags, please contact the Service Desk.
The state wide ticket number is: 84184
If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731