Resolved: eTAG Issue 12/08/2017 @ 11:55 AM CST

Good morning,


The issue preventing some users from logging into the eTAG system has been resolved. If you experience new issues logging into the eTAG system please contact the Service Desk. 


The state wide ticket number is: 157052

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020





Source: Dealers and Manufacturers
Resolved: eTAG Issue 12/08/2017 @ 11:55 AM CST

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