RESOLVED: RTS performance issue reported (07/25/2017 @ 2:50 PM)


Good afternoon,


An RTS performance issue was observed between 2:27 – 2:30 PM CDT this afternoon (07/25/2017) due to a network communication issue in the state data center.  If you continue to experience issues connecting to RTS, please reboot your workstation. If the issue persists, please contact the Service Desk.


Statewide Ticket #: 133113


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

Source: Tax Assessor-Collectors
RESOLVED: RTS performance issue reported (07/25/2017 @ 2:50 PM)

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