Resolved: RTS Refactored title processing fix deployed 9/28/2015

Good morning,

 

Support staff completed the deployment of the title processing fix last night.  This fix resolved the issue in the Refactored RTS system that affected the processing of a limited number of title transactions. The system is immediately available for normal operations.

 

The statewide ticket for this issue is: 53077

 

If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

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