RTS Legacy Reports Delayed 8/21/2015

Good morning,


An issue has been identified that prevented the delivery of Legacy RTS system reports to some but not all Legacy counties this morning. Technicians have identified the issue and are working to restart the download process.  The reports include the following: 4602, 4603, 4604, 3564, 3665, and 5152.


An update will be sent at 10 a.m. this morning or sooner once an expected time of resolution is determined.


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience to you and your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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