An issue has been reported with the Standard Presumptive Value (SPV) calculator in RTS. Support staff are working to identify and resolve the issue. As a reminder, you may use the Black Book Downloadable Application (BBDL) Texas application when SPV is down within RTS or does not return a value for a particular vehicle. An update will sent by noon tomorrow (01/11/2017) or as more information becomes available.
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
Source: Tax Assessor-Collectors
RTS SPV calculator issue (1/10/2017)