RTS system issue 11/23/2015
An issue has been identified with the RTS system that intermittently prevents some users from processing transactions. Support staff are working to resolve the issue. There is no ETA at this time.
If you continue to experience issues please close all web browsers and log back into the RTS system. If the issue persists please reboot your workstation. If the issue is still present after the reboot please contact the service desk.
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
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