RTS system issue 11/23/2015

Good Morning,


An issue has been identified with the RTS system that intermittently prevents some users from processing transactions.  Support staff are working to resolve the issue.  There is no ETA at this time.


If you continue to experience issues please close all web browsers and log back into the RTS system.  If the issue persists please reboot your workstation.  If the issue is still present after the reboot please contact the service desk.


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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