RTS Unavailable 4:20PM 6/18/15

Good Afternoon,

All RTS systems are unavailable at this time.

The problem started at approximately 4:20pm, Thursday June 18th, 2015.  The RTS workstation displays “2 Red Lights” 

The Support Staff are currently working to resolve the issue.  

Status updates will follow hourly. 


Please manually process mainframe unavailable transactions (Renewal, Title Application, Replacement, Exchange, Modify and Temporary Additional Weight) during this period.   The document number from the title or renewal notice should be available.   You must input all information, including document number, description of the vehicle, owner name(s) and address(es), effective/expiration dates of current registration and other pertinent information.


If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov 


Thank you for your patience and we apologize for the inconvenience. 


TxDMV Service Desk

3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020






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