An issue has been identified with the eTAG system which prevents a limited number of users from logging in due to incorrect expired license status. The system will undergo brief unplanned maintenance at 12:30 PM CDT this afternoon (3/1/2017). An outage will not be required and no impact is expected for users already logged into the system. Expected duration of the maintenance is 15 minutes. A follow up message will be sent when the maintenance is complete.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags. As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
Source: Dealers and Manufacturers
Unplanned eTAG system maintenance (3/1/2017 12:30 PM CDT)