UPDATE (10/6/2016 @ 6:40 AM CDT) – RTS available

Good morning,

 

The RTS system was online by 11:00 PM last night (10/5/2016). However critical batch jobs need to complete before reports will be available, including Cognos. The current ETA for report availability is 2:00 PM today (10/6/2016). Follow-up messages will be sent throughout the morning with status updates.

 

As a reminder, TxDMV closed out all workstations remotely last night (10/5/2016).  Please follow the instructions enclosed before processing any transactions this morning (10/6/2016). If you experience new issues with RTS please contact the service desk.

 

You will need to reprint your reports. Please access the reports at the following locations: 

  • Rerun County Wide Report through Funds > Funds Management using 10/5/2016 as the report date
  • Batch Reports will be available for reprint under Reprint Reports > Batch and re-print per the normal procedure
    • These include: The BIAR Report, Substation Summary Report, and Title Package Report
  • Detail Reports must be accessed from each workstation
    • In RTS go to Funds > Cash Drawer Operations > Select Work Station ID > Select Last Closeout > Select All Reports
    • Choose reports to create and print > Payment Report > Transaction Reconciliation Report > Fees Report > Inventory Detail Report

 

Please see below example and the close out date should be 10/5/2016.

 

Close Out Image

 

 

The statewide ticket for this issue is: 94335

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

(Visited 24 time, 1 visit today)
This entry was posted in Uncategorized. Bookmark the permalink.

Comments are closed.