UPDATE: COGNOS reports issue (8/8/2016 @ 1:35 PM CDT)

Good afternoon,

 

The issue with the NMVTIS report was resolved as of 1:05 PM CDT this afternoon (8/8/2016).  NMVTIS reports are now available to run.  Support staff have identified a resolution to the missing data from the Fee Type Funds report for dates August 4, 2016 and August 5, 2016.  The data for the Fee Type Funds report will be available the morning of Wednesday, August 10, 2016.  A confirmation message will be sent once the issue has been fully resolved.  If you experience a new issue with COGNOS reports please contact the Service Desk.

 

The statewide ticket for this issue is: 88029

  

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

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