Due to a technical issue at the State Comptroller’s office, the IRP vouchers from December 21, 2016 did not process last week. As a result, the county tax offices that receive IRP money may not be able to balance their reports until this issue is resolved. The county tax office money from these IRP vouchers will be available this week and may be available as early as tomorrow (1/10/2017). We apologize for any confusion that the previous communications may have caused you or your customers.
Statewide Ticket #: 103342
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
Source: Tax Assessor-Collectors
UPDATE: IRP Voucher issue clarification