Update: RTS Refactored: title processing issue 9/28/2015
Support staff are validating potential resolutions for the issue in the Refactored RTS system that affects processing a limited number of title transactions. There is no current work around and no ETA at this time.
An update will be sent by 4 p.m. or as soon as additional information is available.
The statewide ticket for this issue is: 53077
If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
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