UPDATE: RTS remittance issue 3/8/2016

 

Good afternoon,

 

It’s been determined that the issue that prevents remitting funds only impacts a limited number of counties.  You are only impacted if you have no data showing in the ACC017 Funds Due Summary screen. If you see data in screen ACC017 please plan to remit normally.  Support staff continue to work to implement the resolution.  A follow up notification will be sent tomorrow morning (3/9/2016) with an update.

 

The statewide ticket for this issue is: 72752

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

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