The RTS system continues to be unavailable. The power issue was resolved earlier, and approximately 700 out of 1000 servers are operational. State Data Center support staff continue to work to bring the remaining servers up. An update will sent by 4:00 PM this afternoon 01/15/2018 or once all RTS servers are online and the system is available.
The statewide ticket for this issue is: 161062
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
Source: Tax Assessor-Collectors
Update: RTS Unavailable (01/15/2018 @ 2:15 PM CDT)