Update: TxDMV Scheduled Outage extended 1/3/2016

 

 

Good afternoon,

An issue has been identified with the eTAGS system that requires the planned outage for January 3, 2016 to be extended.  Support staff are working to resolve the issue. No ETA is available at this time. An update will be sent at 3 p.m. or as more information becomes available.

Dealers will need to ensure they have sufficient Internet Down tags pre-printed for this time period before the outage begins. As a reminder, every dealer should maintain a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAGs as soon as the system is accessible.  Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

We appreciate your patience as we continue to enhance our systems to better serve the motoring public.

Please contact the TxDMV Service Desk if you have any questions about this system outage.

Thank you,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

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